Agreeable Stay with Room for Improvement
02/02/2016 luvinlifetilwedie, Grantham, United Kingdom
Arrived early evening to a very crowded car park where all the disabled parking spaces were occupied but not a sign of a parking disc in any of the cars. We have one which we would have used if space ... more
Arrived early evening to a very crowded car park where all the disabled parking spaces were occupied but not a sign of a parking disc in any of the cars. We have one which we would have used if space was available. Not a reflection on the hotel but the attitudes of the car owners. Reception was adequate but no more. The receptionist was multi tasking, so our welcome was restricted to checking our details. Didn't raise the parking issue as couldn't imagine it would lead anywhere. Allocated room was on the first floor; no lift & our room was cold as the radiator was turned off. Given it is the end of January and one of the colder days we had recently experienced, that was not ideal. Didn't fancy standard dining at fine dining prices so ate out. Other niggling observations during our 2 night stay were that the toilet seat was poorly fitted and loose, there was no means of securing the window blind in the down position and given the glare from the carpark lights might disturb some people, that could have been an issue. Pulling the curtains completely over the window completely covers the radiator! The free internet connection was not the pleasure it could have been as the connection was poor.
There was plenty of hot water, though the bathroom was cramped and basic. I was interested in the corporate card extolling the virtues of managing our stay by not putting our towels out unles we required the changing. We were prepared to conform with that for our stay and hung them up to indicate so, only to return and find they had been exchanged. Why bother?
Breakfast was part of our room deal and that was an excellent experience both in terms of the meal and the service.
I would add some balance to this review. I used to live locally but never had cause to stay at the hotel during that period but had attended functions there. This was more than 10 years ago and my recollections are that not much has changed in the public areas and the nature of the business the hotel relies on. They have a number of function rooms and there were a few parties in full flow when we arrived, hence our parking issue.
We stayed in our room for some of the full day that we were there and was surprised to experience the room heating being turned of. We did ask at reception if this was normal and were informed that action would be taken to restore it; it wasn't.
I am content to forgive all of the preceeding observations providing they are appreciated in the manner in which they are raised and acton is taken to investigate them and take action where necessary. I did list the room faults on the maintenance card provided in the room.
This was a true reflection of the phrase " you only get what you pay for", as I did pay a reduced rate this time. I would consider staying in the future, when I return to visit family but not at "any" price.
The hotel does enjoy local support and from comments previously made, expense account guests but surely it is overdue a major refurbishment as the decor is tired and unfashionable. less