I checked into this hotel on Sunday 12th April, I have stayed her many times before and in fact stayed here for almost 5 months in 2012 when I was working in the area. Check in was welcoming as normal and the receptionist did her best and moved me to a room on the ground floor due my luggage. I was intending to stay for the week Sunday to Friday.
My room was not far from reception and as usual clean and well presented.
After unpacking I tried to log onto the internet, the wifi just wasn't working, taking ages to load a page and would often 'hang' due to it taking so long.
I called reception to ask if they had any problems with it and was advised that they didn’t, however they would reboot the wifi to see it that helped, it didn’t and so I ended up using my phone as a ‘hotspot’ and connecting through 3g onto my laptop via my iphone.
On Monday when I got back from work, and hoped to spend the evening working in my room I again couldn’t get on line, again reception said they would reboot, when I asked if I was the only person who couldn’t connect I was told no, I fail to see how this could be when I was so close to reception, I explained that I needed to do work each night and to be fair the lady did say they could fine me a room that did have better wifi to use to do work in but it wasn’t a bedroom and I couldn’t change rooms as the hotel was fully booked on the Monday night, this contradicted that the receptionist told me on check in on Sunday when she said the hotel was quiet all week, I am also assuming the additional guests that filled the hotel must have arrived on foot as the 52 seater coach outside and the scattering of cars couldn’t have filled the whole hotel.
I explained that I would be checking out the next morning and this didn’t seem to phase the receptionist at all.
I did indeed check out the next morning, and moved just down to road to Premier Inn where their wifi is much better and the rooms in fairness much lighter and all round better quality.
I have taken the liberty of also removing this hotel from our teams preferred hotel booking sheet that we use and will not be staying here again. less