Rate to receptionist
I really do not want to report this hothel that I have never done with any service before. But the receptionist on the day I checked in have an unacceptable attitude. Me and my friend have a half of ... more
I really do not want to report this hothel that I have never done with any service before. But the receptionist on the day I checked in have an unacceptable attitude. Me and my friend have a half of month travel around Europe, visited 4 countries and 12 cities, including Paris. We had a great time until last day we came back Paris from Roma to catch the flight back to Hanoi. Best Western was a nice hotel and we did hope that we have nice last day in Paris too. But their receptionist made us very disappointed! It seems that the two of us were not welcomed by her, a cold look greeted us, an emotionless greeting and fake smile. After asked us some information she told us wait. We were astonished at her attitude, but we thought that for some reason, maybe it was a gloomy day, and she was tired. But no, the two guests who came after us were greeted with fresh smiles, heartfelt inquiries and checked in before both of us, while we had to wait. By the way, when we check out, she hasn't changed, keeping that awful attitude with us. WHY? What is the reason? Because we are two Asian girls? Her actions and attitudes make us feel racist and offended! less
Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Your comment touches me particularly and surprises me a lot.
The whole team welcomes our guests warmly, without any distinction. I would like to talk to you to clarify this misunderstanding, because I can't understand what could have happened, so don't hesitate to call me directly. I sincerely regret your feeling that has tarnished your overall experience.
However, I hope that you had a relaxing stay and that your day in Paris was full of discoveries.
General Manager Hôtel Littéraire Le Swann
+33 1 45 22 80 80