Best Western Premier Le Swann

Everything is in good taste here. Have not had the breakfast yet but am looking forward to it. In the room, it is just as it should be; downt to the smalles detail. Example: if you get up at night to go to the lavatory, a little light comes on which makes it easy to go back to sleep. Bed comfortable and you want for nothing. The room is just that little more spacious and all in all a good place. The lobby seemsspecially npleasant. My onle reservation is that I booked through the hotel's website and had I done it through oneof the hotel booking sites, it would have been considerably cheapter. less

I really do not want to report this hothel that I have never done with any service before. But the receptionist on the day I checked in have an unacceptable attitude. Me and my friend have a half of month travel around Europe, visited 4 countries and 12 cities, including Paris. We had a great time until last day we came back Paris from Roma to catch the flight back to Hanoi. Best Western was a nice hotel and we did hope that we have nice last day in Paris too. But their receptionist made us very disappointed! It seems that the two of us were not welcomed by her, a cold look greeted us, an emotionless greeting and fake smile. After asked us some information she told us wait. We were astonished at her attitude, but we thought that for some reason, maybe it was a gloomy day, and she was tired. But no, the two guests who came after us were greeted with fresh smiles, heartfelt inquiries and checked in before both of us, while we had to wait. By the way, when we check out, she hasn't changed, keeping that awful attitude with us. WHY? What is the reason? Because we are two Asian girls? Her actions and attitudes make us feel racist and offended! less

Have stayed twice at this hotel for short business trips. Staff have been friendly and professional, had good rests on both occasions. Interesting decor and information on renowned authors in the different rooms and throughout the hotel. Room sizes vary quite a bit, first stay was in a pretty large room (for Paris), second stay room was more to Paris standards, big enough for a quick stay, would have been tight with luggage and and extended stay. On my second visit there was a major failure with the key card to my room, but the staff and management were very helpful and the the hotel Directeur came very late at night and managed to rectify the situation, cannot be more complimentary of how the situation was handled. In short, would stay here again. less

The friendly staff made us feel very welcome. The room ws small (normal for Paris I understand) but comfortable. The themed decor was nice and interesting, delicious breakfast. Location was good within walking distance to the Arc and close to the metro stations. less

The hotel is well located (close to Gare St Lazare and to the line 2 of the metro), in a area full of musical instruments shops. Its special feature is to get the host in a world of poetry, literature and books. Nevertheless, the room was a little bit small and with a bathroom area (between the door and the bed) instead of a true bathroom. Getting into the shower was difficult, because there was the wc in between. Furthermore, the shower didn’t have a door so a lot of water felt out. The bed was small. In addition there was a mattress cover in plastic and you can imagine I woke up at 6 o’clock sweating all over. On the contrary, breakfast was delicious and served in a nice big room. So, my experience was not as good as the price I paid for one night. less