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Best Western Premier Le Swann

4 Stars

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The Best Western Premier Le Swann has been fully refurbished in 2013 in a contemporary style in memory of Marcel Proust.

The Best Western Premier Le Swann is ideally located in the heart of the historic Luthier district, just minutes from the Gare Saint Lazare train station, the main department stores and the Garnier Opera house.

Youll enjoy the hotels magnificent 19th century architecture, which won an award in the 1898 Worlds Fair.

Fully air-conditioned, our hotel boasts 81 rooms and a lovely lobby under an Art Deco glass ceiling.

Quick, direct access to the La Defense business district, the western suburbs and many main tourist attractions including the Eiffel tower, Arc de Triomphe and Versailles.

The Best Western Premier Le Swann staff is on hand to make your stay as pleasant as possible and smooth your stopover at Paris.

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Location

11-15 Rue de Constantinople
Paris
75008
France
4 Stars

Summary

Pets: No Pets accepted
Check-in & Check-out
14:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 75008

Send to Tom Tom

Address
11-15 Rue de Constantinople
Paris
75008
France





Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0844 387 62 40

Reviews

TripAdvisor Traveller Rating: Rating: Based on 629 traveller reviews
Rating: 5 258
Rating: 4 253
Rating: 3 74
Rating: 2 23
Rating: 1 21
Rating

Terrible service - Don’t waste your money on this hotel

17/08/2019 Noncedo P, Johannesburg, South Africa

I stayed here whilst in Paris from the 12 of August. Firstly we were placed in a tiny room the size of a tin, where the was no place to move around let alone to a place our luggage bags. We requested ... more

Owner Response
Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, I must say that I am absolutely surprised to discover your opinion about your stay in our Hôtel Littéraire. I can't let you imply that we're racist. On the contrary, we have an immense pleasure in helping you discover the French way of life and the talent of a well-known and renowned writer: Marcel Proust, to our guests from here and abroad. You will also notice that on this renowned platform of opinions, the vast majority of experiences are shared by hosts who are not French. Their satisfaction is proof that we have an infinite kindness towards all our guests, whatever their nationality. The whole team remembers perfectly the day of your arrival. I must say that your abusive and exaggerated behaviour has been painful to manage for Pierre-François, Émilie and Laurent, members of my team extremely qualified and recognized for their patience, professionalism and desire to do well. You have consistently disrespected them while they, with an unfailing smile, continue to serve you and find solutions to your objections. So I can't let you question their professionalism in that way. You had initially booked a double room with a double bed, then at your request, we offered you a room with two separate beds. This room was still not suitable, so we showed you a larger, more spacious Executive room that you later accepted. We hope that you have enjoyed the rest of your Parisian experience and that you will find an establishment more adapted to your requirements. Marc-Henri Courtade Director of the Hôtel Littéraire Le Swann 01 45 22 80 80
Rating

Bad reception

09/08/2019 Ahmad A,

I don’t recall her name but she is the one who makes the check in for us on 6th of August , very bad attitude and scream at me i was shocked, and i will never recommend this hotel for any of my family... more

Owner Response
Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir, I must say that I am quite surprised to discover your testimony about our Literary Hotel. We remember perfectly the day you described in your testimony. When you arrived at the reception desk, some of our hosts' children were present in the hall and were heckling, causing noise pollution. Emilie who organized your check-in had to raise her voice, more than usual in order to give you all the information you need to make your experience with us a success. I regret if you did not perceive his intention to do the right thing and if you did not perceive him well. If you have been sensitive to the literary atmosphere of our establishment, why not come and discover one of our other Literary Hotels? There is, for example, the Arthur Rimbaud Hotel in the 10th arrondissement of Paris or the Marcel Aymé Hotel in Montmartre. We look forward to seeing you in our unique cultural hotel network. Marc-Henri Courtade Director of the Hôtel Littéraire Le Swann 01 45 22 80 80
Rating

Good Value, Great Location

05/07/2019 Scubabin, Kuala Terengganu, Malaysia

The hotel is located in a pleasant part of Paris that is very near to many bus stops and metro stations. (you will have to go to different stops to get on the buses headed for different destinations) ... more

Rating

Best of both worlds

30/06/2019 kansashusbandanddad, Kansas

This lobby is full of history. The rooms are super modern and clean. The staff was super friendly. The room was a bit tiny, but again super clean and new decor. The location was easily within walking ... more

Owner Response
Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, dear Sir, It is with pleasure that I discover your testimony about your experience in our Literary Hotel. As you describe it, it is the entire establishment that honors Marcel Proust's talent. From the lobby to the different floors of the hotel, tasty literary references are inserted throughout the decoration. For the past 5 years, this Haussmann-style building has embodied the perfect setting to introduce our guests to the novel "In Search of Lost Time". I am happy to read that our teams have given you a professional and warm welcome. They take pleasure in accompanying you throughout your stay by advising you on interesting visits and monuments to discover. Indeed, from the hotel, it is easy to reach the city's highlights on foot or by metro, while enjoying the calm of our residential area. And what better way to relax after a day of expeditions than in a quality bedding? That's exactly why we chose the famous Bultex mattresses for our guests and why we added an overlay. If you would like to continue your cultural initiation, we would be happy to welcome you back. Marc-Henri Courtade Director of Hotel Littéraire Le Swann +33 1 45 22 80 80
Rating

Rude staff and rooms like cells

30/06/2019 781olivierb, Bangkok, Thailand

Beside the fact the aircon didn't work, beside the fact receptionist is rude like never, beside the fact they reproach you to do not bring the laundry bag by yourself (why not wash by yourself your o... more

Owner Response
Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir, Thank you for sharing your impressions here and elsewhere. I remember very well your stay in our Literary Hotel. Unfortunately, we faced an air conditioning failure that was quickly resolved. I apologize once again for this inconvenience on the part of the entire team. I can't leave such accusations about my staff unanswered. All were chosen for their natural kindness and professionalism. What you are describing is quite unusual and will not happen again. We met personally but you did not share this type of feeling and threatened to publish negative opinions even though you initially refused to pay for your extras such as laundry. This is an unacceptable practice that goes against our very profession. If you had booked your room directly, we would have explained the specificities of our services and each category of room. You could have had a room adapted to your needs and come with full knowledge of the facts. Our "Junior Suites", for example, offer much more space thanks to the small lounge located there. We hope you have been sensitive to the unique atmosphere of the hotel. We pay tribute to Marcel Proust and his work "A la recherche du temps perdu". Marc-Henri Courtade General Manager Hotel Littéraire Le Swann +33 1 45 22 80 80 80