Best Western Premier Le Swann

I stayed here whilst in Paris from the 12 of August. Firstly we were placed in a tiny room the size of a tin, where the was no place to move around let alone to a place our luggage bags. We requested for a bigger room and were told by the very unprofessional and extremely rude receptionist that’s the biggest room they have. We then requested to be upgraded to the executive room and paid for the upgrade only to be moved to a same size room just on the higher floor. After a lot of complaining and back and forth an executive room miraculously became available and we were moved to that. The hotel staff is extremely unprofessional and have an issue with black people. We expressed our dissatisfaction and articulated to the gentleman at reception how we have not felt welcomed at this hotel and all he said was “ok maybe the other clients have something you don’t have” less

I don’t recall her name but she is the one who makes the check in for us on 6th of August , very bad attitude and scream at me i was shocked, and i will never recommend this hotel for any of my family and friends and I will never book it again because of her , this my first time to face this problem with reception Bad experience less

The hotel is located in a pleasant part of Paris that is very near to many bus stops and metro stations. (you will have to go to different stops to get on the buses headed for different destinations) The staff are very helpful, speak very good English and are loads of fun -special mention to all the front office staff, the concierge, and the bubbly bar-tender who helped me open my bottle of wine and shared some insights on french wine. The rooms are VERY WELL appointed. Granted that it is a bit small, but this is Paris city center and the room has a King sized bed with wonderfully luxurious and clean bedding. I have stayed in 5 star hotels that were below the level of comfort here. The bathrooms were also great, with the motion activated night light under the sink for midnight visits being a very nice touch. 1 small flaw was that the bathtub was a bit high and getting in and out could be a problem for the elderly. However, i assume that this is unavoidable because the hotel has to preserve the structure of the heritage building and so putting a sunken bathtub is just not possible. They have an espresso machine in the room and a little balcony overlooking a picturesque street. The hotel is very near a large convenience store which is next to a coin- operated laundry - 2 minute walkaway. Lots of restaurants nearby - Italian, Vietnamese and French less

This lobby is full of history. The rooms are super modern and clean. The staff was super friendly. The room was a bit tiny, but again super clean and new decor. The location was easily within walking distance of metro stations. The best part is that the bed felt brand new and was super comfy and firm. less

Beside the fact the aircon didn't work, beside the fact receptionist is rude like never, beside the fact they reproach you to do not bring the laundry bag by yourself (why not wash by yourself your own clothes !) ...the rooms are small like cells in a jail. less