Best Western Premier Le Swann

Just returned from four night stay at the Premier Swann. Unsure of mixed reviews, but we thoroughly enjoyed our stay. Rooms are small, but very well appointed. We even had a lovely little balcony. Service was very nice and I loved the Nespresso machine in the room. Bed is comfy and linens are soft. Wine shop across the street was also quite handy! Only suggestion would be to change shower door to prevent water leaking on bathroom floor. We loved our quiet neighborhood in Paris and felt very safe at night. Would return in a heartbeat! less

Le Swann is just an alright hotel. Decent size room compared to most hotel rooms in Europe but small in North America. Shower/bath tub is decent size as well. I like that they provide bath salt as well so you can really enjoy a warm bath after strolling around Paris. Wifi connection in the room was fine. What I kinda didn't like about my experience here was when I was checking out, I had a bill for breakfast. I didn't know that it wasn't part of my booking. It was kinda misleading info when I checked in. Typically when breakfast is extra charge, hotel staff would inform you that it is for a fee. And, if its part of your room package, they would tell you where they serve it... other than that, it was okay. I stayed here for few nights since it is a short walk (about 10-15mins.) to Gare Saint-Lazare station. This is like a central station for metro, Euro train, bus...So, this is where you want to be especially when you plan to do some day tours outside Paris. The Metro is in the mall so that's a plus. The Haussman Grands Magasins, La Fayette is walkable as well. There's also a Kabob, burger joint next to it.. Area seemed safe (although, there were lots of homeless people around next to the station/mall area). I walked by myself at night with no problem. On other note, I think the area is somehow musically inclined neighborhood since I saw few music stores that sell musical instruments... Would I recommend this hotel? Uhm, I'm not sure...Location is good, room is decent, bathroom is alright, breakfast was alright (but this is extra charge), staff was so-so... To be honest, I'm torn....If you want to be in the Central public transport accessible location, I would stay here. Although not the greatest, it isn't the worst either. But, if you don't need to be close to the station, maybe book somewhere else. This is a late post. I stayed on Dec. 2016 less

An amazing solid 4 star hotel! We got a deal for $110 US a night. Our fourth floor room was small but had a balcony and fit our two 22 inch rolling bags and weekenders.(Fitting any other luggage in the room would have been tough- we were traveling light because we know space is a commodity in Europe) We expected this as the room measurements are listed on the website. If you require a larger room, book and pay for the size. If you pay the least expensive rate, expect a small room. The room is modern in decor with great linens, bath products and an espresso machine. House keeping was excellent. The metro station was 2 blocks away in a safe and quiet neighborhood and all major attractions are an easy 15-30 minute metro ride typically requiring no more than 2 connecting trains. We used Uber a couple of times from the hotel also and pick up was within 3 minutes. The staff was kind and spoke English and helped with any requests. You can also have a complimentary cup of espresso in the sitting room in the lobby as they have a machine there. Great hotel! For the amount paid this is a great value and definitely solid 4 star accommodations. less

The hotel would have been best advised to have left the store room  as it was rather than turning it into a bedroom. Once entering the 'room' you walk past the toilet and shower to reach the bed area. A sliding glass door being the only thing that separates the two parts. Once in the bed area, any larger person would have difficulty circumnavigating the bed. I arrived for breakfast at 07:00, and amazingly the scrambled eggs were already cold and worse still, made from powder! As I was not personally paying for the room, I decided to put it down as a bad experience, and make sure never to book there again, but that all changed at the checkout. The older staff member asked me politely if everything was alright with my stay, and I raised the issues above. At this point the manager? Charef butted in and informed me the room was small because it was a single and that he had eten worse eggs elsewhere! When I mentioned that they were powdered, his reply was 'Well they are everywhere aren't they?'. I politely suggested he should take a customer complaint seriously, to which he continued to argue his case. At no point did he try to understand or help me with my complaint. May I suggest Mr Charef goes on a long overdue customer care course and that the Chef learns to crack an egg or two! The one positive note, the evening barmaid was both professional, friendly and polite. less

I often stay close to our offices in Paris and I have stayed in this area a lot. This has to the smallest room ever. To use the desk you need to more the bed against the door. To open the door you need to push the bed against the desk. There is no place to open your suitcases. The lady at reception was kind enough to give an upgrade to a room more like the pictures on internet. I use SPG a lot as travel and this is really the bottom of the pit. less