Best Western Premier La Grande Hotel

If you're only looking for a place to crash and don't really care about cleanliness, and service, this hotel is perfect for you! The cleaning service always left dirty glass and mugs.Trash will be left in your room until we call the housekeeping who will pick up your phone in more than 10 minutes and let you wait for more than 1 hour We even had to wait for clean towel for 2 hours on the 1st day and the towells are smelly. They do have a serious problem with the cleaning staff We really wanted to switch to other hotel, too bad it cant be refunded, so.. What's good is that the location is strategic and the pool is heated (though it's so dirty and there's no staff stand by at the towel corner) I stayed here a year ago and everything was perfect. Somehow they cant maintain it so, no more for me. Very very bad experience less

Spacious room, worth every penny spend. The room was clean with great view of Bandung town. Breakfast was great with variety of food. Very near to Bandung Indah Plaza Mall, which is good. My son love the warm pool. FYI, this is my second time staying in this hotel. Highly recommended! less

the hotel was located in jalan merdeka bandung, near bandung indah plaza and bec mall.. the room was nice , breakfast was ok, next to the lobby there is a kfc restaurant. the minus points : it only serves 2 elevators for the guests and the parking space was joking, very limited. they have 3 basements, but still when we are going to a hotel and it takes more than 30 minutes to get a parking space it was really bother us as hotel guests.. thank you less

Stay from 7-8 December, having our room on the corner was the most quite room you can ask. The room was clean and spacious. The breakfast was acceptable. The best thing is pool. It is not spacious,but it was warm water in good weather really find yourself brelax and cozy. Thank you best westren la grande less

Last Sunday my group of four adults stayed in Best Western Premier La Grande Hotel for three nights. We had two rooms on high floor. It was booked and arranged by my tour agent. Upon arriving at the hotel, we were impressed as it is strategically located in Bandung city with many shopping malls and eateries within walking distance for the convenience of tourists. We were happy that Bandung Indah Plaza is just directly opposite our hotel as it has many shops and a supermarket with great varieties of goods and stocks, which served our shopping needs. The twin sharing room is big and spacious and comfortable with good beddings and pleasant decor. We are also pleased with the clean bathroom and good shower facilities. Generally , the staff at front office is courteous and friendly . However, we were very disappointed with the poor service in following areas : 1. In one of our rooms,after midnight, the alarm clock started to ring at short interval of about 30 minutes. My friend tried to remove the battery but it didnt work. As such her sleep was totally disrupted and destroyed by the uncontrollable & repetitive alarms. It was very frustrating as we had a tiring day of shopping and touring and a proper rest was very essential to ensure that we have had energy for our next day tour. We informed our local tour guide the next morning and he spoke to your front office . But the same problem happened the second night and again my friend was awakened in the middle of night and did not have a proper rest. We wondered why the hotel staff did not properly solve the issue and as such caused so much distress to my friend. 2. Our local tour guide helped us to arrange for morning call at 0530 hours as we had a busy program of touring and visitng the next day. Unfortunately, no morning call was made to both our rooms. Again, we were very disappointed by such poor service. 3. At the breakfast cafe, the waiters and waitresses didnt have initiative to clear the table and we had to signalled to them often. Perhaps , they could be reminded to be alert and attentive to clear tables promptly. We hope that above would receive the prompt attention and action of your management for the benefit of future travellers. less