Best Western Premier La Grande Hotel

This hotel has quite nice room, and amazing location! Basically that's the only good thing about this hotel. Spacious room, comfortable bed, extremely lousy lighting at night. The worse shower..... and the hot water you can use it to boiled an eggs. Extremely thin wall, but good isolation from the busy traffic outside. Kinda funny when u think about it. My biggest problem is with the room service. Honestly I don't expect too much with hotel's room service..... when I ordered my food, the girl answer my call. I ordered mie goreng (Indonesian fried noodles). She specifically asked me how I like my egg. I specifically told her I'd like my egg runny. I also ask her to count how much my total bill, because I'd like to pay cash. She told me that she's gonna call me back. First of all when the food arrived, the egg is totally cooked, and she never calls me back with my bill. I called her back and ask, and on the of that, she quoted me wrong calculation. My God..... I'm speechless........ Overall the room is quite comfortable and I'll be back. I might not order room service anymore. less

I totally love this hotel, I think it is one of the best in Bandung. The location is great, the room was spacious, the gym facilities are complete and their nice swimming pool with warm water. Thank you for the warmest welcome, your GM welcome letter, delicious cake and fruit amanities, the cute swan towel eventhough I am not married yet. Hehe :) I really appreciate it. Furthermore I really like the handwriting note in the room, it was funny but means a lot to me. Thank you for making my stay sweet and memorable. My appreciation to Front Office team, Eka Putri, Yeyen, Saefudin and Lutfi. Thank you for your sincere service, you are rock and truly hotelier. less

Pros: + The hotel is located right in the center of the city, so if you are ever looking for food, it is very easy to find it; + The room I was in was rather big and comfortable, the big arm chair addition was a nice touch; + My room was located in the 17th floor with a nice view of the roads and buildings below me; + Though there was no sanitary bag in my toiletries, it sufficed my bathroom-related needs. The toilet/bathroom is quite spacious as well. Cons: - The lobby is quite small Overall my stay in the hotel was pleasant without any significant complains. less

+ The wide spread selection of breakfast which are mainly Sundanese food i.e. the typical local dishes u can see it at the roadside for tourists to have a taste of the local food. Unfortunately no vegetarian food save that u can have cereal if u could take milk or the breads/ local desserts which are all made of eggs. Taking Grab/ GOJEK around the city costs between IDR15,000 to IDR40,000 assume u go further like restaurants in Dago area. - The access card will be reset almost everyday and u gotta go to the reception to reactivate it. The room service staff could mess up your toiletries like throwing away your toothbrushes or put all your toothbrushes into 1 cup which u can’t recognize which is which. less

First time at this hotel. Reservation staff was helpful. I booked online with T&S non-changeable but suddenly needed to move check-in date 1 day after. System said already charged firs night but when called the hotel, it's yet charged. Staff helped to cancel it and what I needed to do just create a new booking. So, always check with hotel although agreed online the T&Cs. Lobby is small. With only 02 elevators, you need patience when big group customers arrrive at same time. Standard room both double and twin are OK. Standard tools: electric kettle, glasses, tea&coffee, sofa, chair, and toiletries. No bathtub, just shower with hot&cold water. Room and bathrooms were clean. Lighting was good, not only yellowish light. Restaurant at level 4. Breakfasts were OK; 3.5 of 5. Have good options of free refill beverages: cold water, infused water, full cream milk, chocolate milk, and some juices. Offered Bandung special snack like batagor and siomay (kinda fried/steamed dumpling). Also middle/Indian options (remarks: on summer holidays, many groups of middle-eas5 tourist in this city). In terms of location, hotel is at downtown area. Opposite is Bandung Indah Plaza with restaurants and department store. At hotel front gate, there's KFC. On the same side, there's Gramedia bookstore (with ATMs - believe important for us 😉). Walk through the back gate, you can see Lotte Supermarket, some restaurants like Burger King etc. Taxi and online-booking car are easy to get. Ooo.. the pool. Didn't go there but my 10yo champ said he enjoyed the warm water. Overall, we satisfied. Hope this help. Enjoy !!! less