Relaxing with my family
We booked 3 rooms and 4 nights (02-06 July). Big rooms and good location BUT a small parking area. My family checked in first and I joined on the second day. I came to the reception desk and greeted b... more
We booked 3 rooms and 4 nights (02-06 July). Big rooms and good location BUT a small parking area. My family checked in first and I joined on the second day. I came to the reception desk and greeted by a male receptionist which I have found out to be a Supervisor. I asked my room which was under my sister in law's name. He followed the procedure which was impressed me by not giving the complete name of her, though I do not like the way he explained to me, looked so arrogant. In the next few hours, my family and I entered the elevator and the Supervisor joined us which was not supposed to be as it was occupied for only 5 people due to physical distancing. He did not follow the health protocol. I was a bit pissed off remembering the strict he had shown me at the reception desk in the first place. On the 5th of July, my brother and his wife were trapped in the back elevator going down to the basement to the parking area. He pushed the emergency and alarm button and someone was responding by saying "Iya tunggu sebentar ya". In the next 5 minutes, the elevator's door opened but no one was there. They reached the reception desk and complained about the bad experience they had. And the female receptionist was just saying "Oh iya, maaf ya pa, bu. That's it!!! No empathy and curiosity about what happened. 4 stars hotel?? Well, yes, other BW hotels such as Bali, Jakarta, Perth, or other countries were good and satisfied with the services. The Front Office Team need to be trained. Smiling was not just enough if cannot handle the guests well. The Security and Housekeeping were good and friendly. After all, we will probably not come back here again. less
Best Western Premier La Grande Hotel, Marketing at Best Western Premier La Grande Hotel, responded to this review
Dear Mr/s Wuwu77,
Warmest Greetings from Best Western Premier La grande!
Thank you very much for staying with us and for sharing your positive feedback on Tripadvisor. We are happy to know that you are deeply satisfied with our hotel facilities, concept and the overall ambiance.
In addition your feedback related to our hotel service was much appreciated and will be discussed internally, We hope that this experience does not deter you from returning to the Best Western Premier La grande in the future.
It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable holiday.