Best Western Premier La Grande Hotel

Its located in the city centre of Bandung, for a 4stars hotel the lobby is quite small, and the parking space is limited even in the basement. Facilities are okay, there is swimming pool and gym but not too big. The room is spacious with 29 sqm, the bathroom also quite big and clean. I love the view, facing to bandung city centre with mountain background. less

Stayed for 1 night, the staff well-trained, easy check-in and out, healthy protocol all area, breakfast is good, the only cons was the limited parking space, and very tight space for the vehicle to manuver around parking space at basement less

We booked 3 rooms and 4 nights (02-06 July). Big rooms and good location BUT a small parking area. My family checked in first and I joined on the second day. I came to the reception desk and greeted by a male receptionist which I have found out to be a Supervisor. I asked my room which was under my sister in law's name. He followed the procedure which was impressed me by not giving the complete name of her, though I do not like the way he explained to me, looked so arrogant. In the next few hours, my family and I entered the elevator and the Supervisor joined us which was not supposed to be as it was occupied for only 5 people due to physical distancing. He did not follow the health protocol. I was a bit pissed off remembering the strict he had shown me at the reception desk in the first place. On the 5th of July, my brother and his wife were trapped in the back elevator going down to the basement to the parking area. He pushed the emergency and alarm button and someone was responding by saying "Iya tunggu sebentar ya". In the next 5 minutes, the elevator's door opened but no one was there. They reached the reception desk and complained about the bad experience they had. And the female receptionist was just saying "Oh iya, maaf ya pa, bu. That's it!!! No empathy and curiosity about what happened. 4 stars hotel?? Well, yes, other BW hotels such as Bali, Jakarta, Perth, or other countries were good and satisfied with the services. The Front Office Team need to be trained. Smiling was not just enough if cannot handle the guests well. The Security and Housekeeping were good and friendly. After all, we will probably not come back here again. less

At the time of our last minute booking, this was 4-star hotel with the lowest room only price (< IDR 300,000) we could find in Bandung. The receptionist served us well. The superior room is spacious (29m2) and quite clean. The wifi of the hotel was not password protected. We could not use some of hotel facilities due to Covid-19 situation. The hand sanitizers were provided in the hotel lobby, lifts and in hotel room hallway. One factor that surely deter us to stay again is narrow and limited parking lots of this hotel. Fortunately, it was not normal situation and not in the weekend, so we still got one lot in Basement 2. less

no satellite tv, no checkpoint for body heat in the middle of covid pandemi (THIS ESSENTIAL), no delivery item to the room, so i have to pick up my item in lobby. and again I HATE NO SATTELLITE TV!!!! less