First time at this hotel. Reservation staff was helpful. I booked online with T&S non-changeable but suddenly needed to move check-in date 1 day after. System said already charged firs night but when called the hotel, it's yet charged. Staff helped to cancel it and what I needed to do just create a new booking. So, always check with hotel although agreed online the T&Cs.
Lobby is small. With only 02 elevators, you need patience when big group customers arrrive at same time. Standard room both double and twin are OK. Standard tools: electric kettle, glasses, tea&coffee, sofa, chair, and toiletries. No bathtub, just shower with hot&cold water. Room and bathrooms were clean. Lighting was good, not only yellowish light.
Restaurant at level 4. Breakfasts were OK; 3.5 of 5. Have good options of free refill beverages: cold water, infused water, full cream milk, chocolate milk, and some juices. Offered Bandung special snack like batagor and siomay (kinda fried/steamed dumpling). Also middle/Indian options (remarks: on summer holidays, many groups of middle-eas5 tourist in this city).
In terms of location, hotel is at downtown area. Opposite is Bandung Indah Plaza with restaurants and department store. At hotel front gate, there's KFC. On the same side, there's Gramedia bookstore (with ATMs - believe important for us 😉). Walk through the back gate, you can see Lotte Supermarket, some restaurants like Burger King etc. Taxi and online-booking car are easy to get.
Ooo.. the pool. Didn't go there but my 10yo champ said he enjoyed the warm water. Overall, we satisfied. Hope this help. Enjoy !!! less