The big heart hotel
03/08/2017 Annaalina, Speightstown, Barbados
My review will not fit into a 'normal' category, as I was forced to stay in Aalst, Belgium because my husband in intensive care in one of the city's hospitals. Best Western Premier Keisershof Hotel ... more
My review will not fit into a 'normal' category, as I was forced to stay in Aalst, Belgium because my husband in intensive care in one of the city's hospitals. Best Western Premier Keisershof Hotel saved my sanity and my life. I would like to thank Jan de Clercq (foremost) and also Maaike, Marino, Siegrid and Gunther for making my existence in a foreign country so agreeable. The staff were expert in accommodating my wishes(including one for a wheelchair on Sunday night), using their upmost diplomatic skills( I had members of family and friends arriving any time of day and night to see my husband, sedated in the hospital) and being so humane - I was told by the hospital that my husband would die twice during my stay at the best Western Premier Keizershof. Just one illustration: when it became obvious that my husband will have to spend Christmas and New Year 2017 at the hospital, the hotel made a special, wonderful Christmas decoration, which was put into my room. Thank you to the bar staff, who worked very hard and the lovely cleaner, called Rosie, who told me to have courage, no matter what the hospital prediction were. My husband was transported back to England by an ambulance and had a very long time recovering, as he was suffering from numerous complications. Only now, six months after my eventful stay in the Best Western I've got time to write a review and thank the hotel, which was exceptional in every respect. The Best Best Western in Europe! Dr Olga Bridges
PS Environmental rooms are wonderful, as they are next to a small gym and have got a very good wooden flooring less
Marino B, Front Office Manager at Best Western Premier Keizershof Hotel, responded to this review
Dear Mrs. Bridges,
Thank you very much! It's a pleasure to read your comment.
Also for us it was just great to have you here in our hotel, (not in the curcomstances why you were here), but you were so friendly to us. Also your family and friends who passed by to visit you and your husband.
We hope that we may welcome you again in our hotel, together with your husband, so that you can enjoy the sushi and all the rest of the nice food that our restaurants offer here in Aalst!
All the good things that we did for you is because your were so good to us. You are a very special person we'll never forget!