The best thing about this Hotel - The Staff.
05/05/2017 No-Parachute, Wroclaw, Poland
I came here on a business trip, and was instantly surprised at how drab and bland the inside looked. Furnishings and decors seemed to pre-date the nineties. I didn't expect such standards from a Best ... more
I came here on a business trip, and was instantly surprised at how drab and bland the inside looked. Furnishings and decors seemed to pre-date the nineties. I didn't expect such standards from a Best Western Hotel. In every encounter with staff however I found them to be most helpful, polite and friendly. The room was mostly clean, but there were some annoying minor problems like:
1) No bottled water in the room,
2) The electric kettle cable was too short to be plugged in and needed to be placed on the floor.
3) The electric kettle needed to be filled with water from tap in bathroom
4) No milk in the coffee or tea condiments
5) Empty boxes for some of the personal hygiene accessories
6) No shower curtain to prevent the floor getting wet.
7)The trouser press barely worked.
It was small details like this that gave me a poor opinion of the Hotel in general. It's saving grace was the always polite and attentive staff. Otherwise I would of scored this Hotel much lower than the 3 stars I gave it. less
Marino B, Front Office Manager at Best Western Premier Keizershof Hotel, responded to this review
We'd like to thank you for your review.
Our hotel is indeed not a brand new one, that's why we're renovating our rooms and bathrooms this year. This project should be finished at the end of 2018.
We hope that we may welcome you again in the future so that you can be satisfied and write a nice review.
But, anyway, we are happy with the nice comment about our staff.
We'll keep it like this!
With kind regards,