On Monday, 12-2-20, at approximately 4:28 PM EST, a cellular phone call was made to the Best Western Primier KC Speedway Inn and Suites in Kansas City Kansas. The person answering the call said, “Best... more
On Monday, 12-2-20, at approximately 4:28 PM EST, a cellular phone call was made to the Best Western Primier KC Speedway Inn and Suites in Kansas City Kansas. The person answering the call said, “Best Western.” A request to make a reservation was given and he said, “Hold.” After 4 minutes the phone call was disconnected. At approximately 4:34 PM a second attempt was made with the same request. The person said to “Hold on,” and a few seconds later a person came on the phone and essentially said thank you for calling the reservation center. He was very helpful and assisted with making and confirming a reservation, as well as, updating the rewards account.
At approximately 9:20 PM, my wife and I arrived at the facility. When I approached the front desk the receptionist registered us and gave direction to the elevator. We retrieved our luggage and went to the assigned room. I noticed the carpet in the hallway looked very dirty and appeared to need re-stretched. When we entered the room, we were sorely disappointed.
• The carpet had not been vacuumed
• The sheets appeared to be dirty, stained with bodily fluid, and wrinkled
• There was a hair on the sheet at the head of the bed
• There was a sock behind the chair
• The room was dusty
• There were stains in the toilet as if it hadn’t been cleaned for a long time
• There was some kind of off-white substance on the soap dish in the shower
• The bathroom floor was dirty
• Bathroom mirror was streaked and had what appeared to be toothpaste splatters.
• The interior of the refrigerator appeared to have mold
I was absolutely too tired to hassle with getting another room, the receptionist was less than enthusiastic and seemed to be annoyed during the check in. I went to our vehicle and retrieved two blankets and pillows. We slept in our clothing on top of the blankets. The bed was comfortable.
In the morning we thought we might miss the breakfast because the clock said it was nearly 9:00. Since we were already dressed, we combed, brushed and rushed to the dining area. We discovered we had plenty of time, the clock was set two hours ahead.
We entered the food service area and to my surprise, it was also dirty. The food containers were filthy. The floor looked like it had been mopped with dirty water.
My wife saw the housekeeping supervisor and requested some clean towels and invited her to the room. All the above mentioned was shown to her. The supervisor was very pleasant and apologetic and compassionate. She cleaned the bathroom and offered to vacuum. Vacuuming was senseless at the point.
We have not taken Best Western off our list of acceptable hotels, just this particular location. They did give about a $10.00 discount; I figure to the senior rate. Since I’m a senior that should have been offered initially. Free would be too much to pay. less