This is the 1st time for me to stay with Best Western and write a negative hotel report. I am sure I will never stay with this again and I will not recommend to anyone who is considering to stay near Incheon Airport.
The hotel is not really close to the airport. Although shuttle bus services is provided, it depends on which airport terminal you are going to. If you are going to Terminal 1, congratulations, the shuttle bus will come every hour. However, if you are going to/from Terminal 2 like us, sorry, the shuttle bus is much less frequent. After the 7am bus, the next one maybe at 10am and there are no shuttle bus service from Terminal 2 after 9:30pm.
We arrived the hotel in late night. Once we entered the hotel, the lobby looks old. The check-in process was not smooth or efficient. The check-in staff took a long time to locate our reservation. We were first given a room on the 9/F. When we arrived 9/F, we found that the room is located at the end of the corridor. The whole corridor is dark and made you have an uncomfortable feeling. The same feeling happen in our room. There is just 2 lamps placed and lightened for a room of 32 sq. meters and you can imagine how dark it is. The room nights control panel is not working, so we called Front office to send someone up to check. The engineer came but he just know little English that we can hardly communicate. The only thing we understood is that he suggested us to change room and he helped us to call to the Front Office.
The Front Office Staff suggested to provide another room for us to see which one we preferred. Then we have been given a room on 6/F. This room is a bit better, at least it has more lights and the light control panel is working. Then we decided to stay on 6/F instead of the one on 9/F. However, here comes another nightmare. It seems a room that have been vacant for long, there are dust on the amenities and towels. The slippers look old and dirty that you won't wish to step on. And the most unacceptable issue is that there is a curly hair in the refrigerator!! It's totally unacceptable in a brand hotel. Moreover, the lamp switch in room is broken and you can feel that there are lack of maintenance.
Luckily, we have just booked for a night to stay for several hours for our flight transit. It's really a nightmare stay and please think twice before you book. less