Wholly positive experience for a one-night stopover
01/09/2017 CindyGallop, New York, New York, United States
I don't know whether there's been some extremely recent renovation/upgrading or customer service retraining, but my experience of this hotel was entirely positive and bore no resemblance to some of th... more
I don't know whether there's been some extremely recent renovation/upgrading or customer service retraining, but my experience of this hotel was entirely positive and bore no resemblance to some of the more negative reviews on here. I stayed the night of September 1 as an overnight stopover on my Asiana Airlines business class flight from Sydney to New York. (I realize this may mean a certain standard of experience mandated by the airline, but beyond the room the common hotel experience was very positive too.) The front desk staff were smiling, friendly, courteous and helpful when I checked in. My room, 335, was not fancy, but clean, spacious and perfectly comfortable. The free wifi worked perfectly; the bathroom was spotless and well stocked with towels and a good array of overnight toiletries (toothbrushes, toothpaste etc). I was too tired to use my dinner coupon, but very impressed with the breakfast buffet, which is large and features a wide-ranging spread of both Western and Korean food items with plenty of choices for savoury, sweet, baked goods, things to drink, and a chef standing by to make omelettes to order. The hotel-to-airport shuttles now run every 30 minutes for most of the day (vs previous reviewers citing every hour) and it takes 3 minutes between hotel and airport. If you have a stopover or need a hotel very close to the airport for a short stay for whatever reason, this one works well. less
PremierIncheonAirp, 제너럴 매니저 at Best Western Premier Incheon Airport, responded to this review
Dear. Valuable Customer,
Thank you very much for your recent visit to Best Western Premier Incheon Airport Hotel and we truly appreciate you taking the time to share your review. We appreciate that you chose us for your trip and are very glad that you had a comfortable stay here.
Every associate at Best Western Premier Incheon Airport Hotel is dedicated to service excellence, and we will continue to strive to be your preferred hotel to stay..
Once again, we truly thank you for your wonderful feedback and all of us look forward to welcoming you back soon with even better service.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Premier Incheon Airport Hotel