Friendly Staff, Close to Airport
01/04/2017 Michelle S, Racine, Wisconsin
Looks really nice when you go in and staff was very friendly. However, once we got up the elevator there was the smell that made my eyes start to water and harder to breathe. It wasn't necessarily mus... more
Looks really nice when you go in and staff was very friendly. However, once we got up the elevator there was the smell that made my eyes start to water and harder to breathe. It wasn't necessarily musty, it was like a different smell was trying to possibly cover the musty smell?
It definitely seems a little older, which is fine, but it didn't have an overall "cleanliness" feel to it with the smell and a couple other things. The bathtub had a piece of hair in it that was definitely not ours. The tea percolator was really dirty looking - but the staff gave me a newer, very clean one to use which was great. It was nice they had the outlet available to charge, however it would work for about 30 seconds and then stopped working - I didn't really realize that until after I thought I was charging for a while. They sent someone up and after trying to figure it out, they gave me the outlet plug to be able to use for charging which was helpful - it was just a little stressful as time on things got a little off.
The shower head would not stay up, so I had to either hold it up or duck down to get my hair rinsed out. It was perfect for my daughter though. The price was right for the hotel with the convenience to get to the airport. I would stay again for a night to get to the airport on time, but wouldn't want to stay longer than that. The breakfast was unique - a mix of American and Korean food, found it interesting. less
PremierIncheonAirp, 제너럴 매니저 at BEST WESTERN Premier Incheon Airport, responded to this review
Dear Valuable Customer,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
As you informed us in the letter, I would like to sincerely apologize that you had very unpleasant situation and function facilities.
With my commitment to keep up with the quality of service and operation, we are going to try our best to abide by Best Western Premier’s standards criteria and to improve service so that every guest in our hotel could feel comfortable and memorable about the stay.
we will do our best to solve the problems and make you satisfied and to maintain so that you may stay comfortably.
Our work of the team members will do their best in customer satisfaction.
hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Best Western Premier Incheon Airport Hotel