Best Western Premier Incheon Airport
22/09/2019 Korea_Expat, Uijeongbu, South Korea
My problem was with the check-out process. The Front Desk Manager was inept in his job, his name was Kirk. He claimed that because I paid for the room in advance that I was not entitled to a copy of... more
My problem was with the check-out process. The Front Desk Manager was inept in his job, his name was Kirk. He claimed that because I paid for the room in advance that I was not entitled to a copy of the check-out portfolio showing a zero balance, citing some nonsense about a commission fee between Agoda and BWP Hotels; never encountered this before and it really sounded strange to me, he stated that it was illegal for him to give me what I was asking for, there-in the argument started. He contradicted himself numerous times during what should have been a 3 minute check out into a 20 minute argument. He finally relented and gave us a copy of the zero balance check-out portfolio, which is all that I wanted, but only after threatening to report him to BWP Hotels, which I'm doing right now as a matter of principle. I spend 100+ nights in hotels every year for business and I always get a receipt / copy of the check-out portfolio, showing a zero balance, until this Front Desk Manager decided not to accommodate me. It does not matter if the room charge is paid in advance, or upon check-out. A guest is entitled to a copy of the check-out portfolio showing zero balance regardless of the method of remittance; he went so far as to allude that if I had paid cash, that I would be entitled to a copy of the receipt / checkout portfolio. I promptly suggest that he needed to go back HRM training for a refresher course in Customer Service. less