We returned to this hotel again for another visit, as we had such a great time the first time.
Started the booking process by booking directly on the bw website.
Booked one of the two suites available according to the webpage.
Drive the 700km to Hanau and after experiencing some bad traffic, called the hotel to let them know we would arrive late but would definitely arrive .
Arrived about 19.00 and was greeted by front desk with the answer that the hotel does not have suites, I had the forethought to make a screen shot or the webpage , showed this and the girl explained it was incorrect, she could however offer rooms with joining doors , which we accepted.
Arrived in our rooms to be greeted by the smell of raw sewage or fouled water. Returned to reception, greeted by a different member of staff, explained yet again the full situation and was offered another room with joining door. These were advertised with double bed and king bed , received maybe king and definitely a single bed !!!.
Then noted that the second room was actually a function room/office with projector screen etc. at this point patience was running thin. I asked for the manager, apparently none were available, I demanded some compensation for the string of events and to be honest criminal behavior, was offered breakfast , when I responded that I didn’t think it a fair compensation I was told it’s enough and take it or leave it .
I am still waiting for a response nearly a month later less