Best Western Premier Hotel Villa Stokkum

Small double room but very clean with good ensuite and toiletries provided. Very good choice of food at breakfast. Had lunch and dinner at the hotel during my stay. All fine. Reception staff very friendly and helpful. Pretty town right next door. Had a G&T in the bar and that was expensive!! less

We stayed at this location for 5 nights. The room was very clean and comfortable. The staff was efficient but not exactly friendly. The hotel is in a very good location. We had breakfast at the hotel and I would call it adequate. It was never very busy but when things ran out they didn't seem to be replaced. It was even difficult to get hot water for tea. When a server did appear they were helpful. The housekeeping staff did a great job. Expensive but I would stay here again. less

Stayed here for business. Nice surroundings. Beautiful hike/bike trails along the river and Steinheim local attractions are easily accessible by foot. The room is on the small side compared to US hotel rooms, but typical for the area. Rooms and conference rooms are not well air-conditioned, so dress appropriately for the summer months - lose the coat! They offer the typical continental breakfast buffet, but they do cook eggs/omelettes. Nice to have a bar at the lobby to socialize with colleagues after meetings/work. Easy to request for cab to take you to nearby towns or to the airport. Helpful staff. less

€19 for breakfast is way too much for what was on offer, didn't bother with restaurant as again prices too high for what was being offered, plenty of places in the town offering more for less. Don't park inside hotel it's €8, free outside of wall. less

We returned to this hotel again for another visit, as we had such a great time the first time. Started the booking process by booking directly on the bw website. Booked one of the two suites available according to the webpage. Drive the 700km to Hanau and after experiencing some bad traffic, called the hotel to let them know we would arrive late but would definitely arrive . Arrived about 19.00 and was greeted by front desk with the answer that the hotel does not have suites, I had the forethought to make a screen shot or the webpage , showed this and the girl explained it was incorrect, she could however offer rooms with joining doors , which we accepted. Arrived in our rooms to be greeted by the smell of raw sewage or fouled water. Returned to reception, greeted by a different member of staff, explained yet again the full situation and was offered another room with joining door. These were advertised with double bed and king bed , received maybe king and definitely a single bed !!!. Then noted that the second room was actually a function room/office with projector screen etc. at this point patience was running thin. I asked for the manager, apparently none were available, I demanded some compensation for the string of events and to be honest criminal behavior, was offered breakfast , when I responded that I didn’t think it a fair compensation I was told it’s enough and take it or leave it . I am still waiting for a response nearly a month later less