Best Western Premier Hotel Victoria

We stayed here three nights. From the moment we walked in the door, the service was great. Each and every one of the staff went out of the way to be helpful and provide information. As a bonus, it is in a central location which provides good shopping and restaurants. less

We‘ve enjoyed a lovely stay at this hotel. We had a very Nice room, including all the necessary you need for a comfortable stay. The healthy breakfast was very delicious. The employees were very nice too. We can recomend this hotel! less

I stayed here for 2 nights with my family (wife and 2 kids aged 7 and 5). We had a spacious family room. The location is very central- both to the old town centre and railway station being less than a 10 mins stroll. There is parking available though the staff could have explained to us better on charges for parking outside. less

Profile: family of 5: 3 in room 201/202 and 2 in Room 108 arriving on July 4 for one night with minivan Pros: location and garage. The July 5th desk coverage was wonderful. The two women were empathetic for the problems we encountered below. It resulted in a reduction in the price and the garage stay was waived. Cons: Upon arrival, the women covering on July 4 at around 8 pm indicated we would be split up and moved to two different floors...cool ok with that. 3 of us were put into room 202 and there was a separate adjoining room 201. Room 201 the A/C was adequate. It also had a sleep sofa which lacked the bedding or guidance to open it up. For room 202, the A/C was dreadful. We could not regulate to get below 12 degrees. When we went down to the front desk the women there said she could do nothing since they were all booked up that was B.S. Eventually, the night clerk a nice guy but overstressed really attempted to accommodate us but he was running all over the place. He was providing fans to room 202 to try to cool it down, getting bedding for the sofa bed, and then coming up and trying to figure out how to open it up. In the end, one of us stayed in 201. For us in 202, he "somehow" found a room 360 with adequate A/C. The next morning, the 2 lovely women were aware of our issues and compensated us for our troubles (thank you) but who want that when your on vacation. less

We spent one night at this hotel. At first glance, the suite looked nice. Then we realized that it was not as clean as it could have been, especially in terms of being dusted. My phone slid under the armchair (raised, no skirt- would be easy to clean under)- when I picked it up, it was completely coated in dust. The tops of the goose-necked bedside lamps were also dusty. We chose this hotel because it was airconditioned. While I appreciate that there was a record heat wave while we were there, the main room was too warm sleep in. My daughter was sleeping in a smaller room (pull-out couch in a sitting area) that was much cooler- I think the problem was there was the same sized unit for both spaces, and the one in our room could not keep up. (we had the air con set the same in both rooms.) less