Best Western Premier Hotel Victoria

Profile: family of 5: 3 in room 201/202 and 2 in Room 108 arriving on July 4 for one night with minivan Pros: location and garage. The July 5th desk coverage was wonderful. The two women were empathetic for the problems we encountered below. It resulted in a reduction in the price and the garage stay was waived. Cons: Upon arrival, the women covering on July 4 at around 8 pm indicated we would be split up and moved to two different floors...cool ok with that. 3 of us were put into room 202 and there was a separate adjoining room 201. Room 201 the A/C was adequate. It also had a sleep sofa which lacked the bedding or guidance to open it up. For room 202, the A/C was dreadful. We could not regulate to get below 12 degrees. When we went down to the front desk the women there said she could do nothing since they were all booked up that was B.S. Eventually, the night clerk a nice guy but overstressed really attempted to accommodate us but he was running all over the place. He was providing fans to room 202 to try to cool it down, getting bedding for the sofa bed, and then coming up and trying to figure out how to open it up. In the end, one of us stayed in 201. For us in 202, he "somehow" found a room 360 with adequate A/C. The next morning, the 2 lovely women were aware of our issues and compensated us for our troubles (thank you) but who want that when your on vacation. less

We spent one night at this hotel. At first glance, the suite looked nice. Then we realized that it was not as clean as it could have been, especially in terms of being dusted. My phone slid under the armchair (raised, no skirt- would be easy to clean under)- when I picked it up, it was completely coated in dust. The tops of the goose-necked bedside lamps were also dusty. We chose this hotel because it was airconditioned. While I appreciate that there was a record heat wave while we were there, the main room was too warm sleep in. My daughter was sleeping in a smaller room (pull-out couch in a sitting area) that was much cooler- I think the problem was there was the same sized unit for both spaces, and the one in our room could not keep up. (we had the air con set the same in both rooms.) less

Went here as part of a business trip. The hotel is ideally located close to the center and very close to the railway station. Easy access to all key facilities and a major garage around the corner for parking. The rooms are relatively modern and of modest size. The bed is very comfortable. There is an in-room refrigerator and a modern coffee maker. The bath room is small but perfectly fine for a few days. The rooms have free internet and a modern television. The breakfast buffet (16 EUR/Person) is very good. The buffet has warm eggs, sausages and bacon and plenty of bread, slides meats, cheese and fresh fruit. Special coffee variations available on demand. less

Great room for a family of 4. We could charge our Tesla at the hotel (for an extra cost). Close to the city with shops and restaurants. Good standard of the room. Ok breakfast, not so many choices, but ok. less

I stayed here in early February 2019 for 3 nights. The rooms are renovated and very well maintained, the style differs from usual hotel style and is very personal. the staff was very friendly and helpful. The breakfast room is nicely furnitured in old style with wooden panels, with mirrors, and very comfortable chairs. Very cosy atmoshpere. The breakfast itself offers everything you might like, and there are variations of specialities offered. They have (limited) parking at an agreeable fee, and the relevant doors open automatically which I find extremely helpful when carrying luggage from the car to the reception. To reach the cathedral (Freiburger Münster) you have to take a short walk, less than 10 minutes. less