Best Western Premier Hotel Victoria

This hotel has easy access and its own private car park. It's in a good location, just 10 minutes to walk to the muenster square. Check-in was simple and quick (all hotels should do this!), and the staff were all very friendly. The hotel has a lift. Unfortunately, the hallways are carpeted, which is not easy for rolling luggage. Our room was a good size and basic but decently appointed with hardwood floors (yes!) instead of carpet (all hotels should do this!). Another bonus is that it was quiet. Unfortunately, the room lighting was rather dim. The bed was comfortable with all non-feather bedding--excellent for allergy sufferers. Each nightstand had a power outlet--perfect for charging phones and devices at beside. The room had a teakettle and a minibar. The bathroom was large and well lit, with a shower/tub combo. The shower water pressure was great and the hot water stayed hot. The towels were huge, but on the thin side. The toilet seat cover/bench was a cool use of space. There was also hair dryer and a magnifying mirror. I would definitely stay here again. less

We ordered a king size bed in a comfort room (for 3 persons). We got a tiny room with no king size bed (definitely no room for 3 persons). The shower had no door to it and was separated from the toilet. We also reserved garage parking but were told it wasn't reserved (although we had a mail saying otherwise). When we asked to switch rooms we were given an inferior room (smaller category), we were told it was the only rooms left (although when checking in booking we saw there were other rooms available in similar or better categories open for reservation). The bathroom wasn't clean (sticky floor) and the toilet was folded (not very hygiene). The staff was very unfriendly and didn't offer any compensation at all, even didn't want to change the price at the beginning although the inferior product received. Overall my worst best-western hotel experience (and i've been in many). Would not recommend anyone this hotel!! less

We stayed here three nights. From the moment we walked in the door, the service was great. Each and every one of the staff went out of the way to be helpful and provide information. As a bonus, it is in a central location which provides good shopping and restaurants. less

We‘ve enjoyed a lovely stay at this hotel. We had a very Nice room, including all the necessary you need for a comfortable stay. The healthy breakfast was very delicious. The employees were very nice too. We can recomend this hotel! less

I stayed here for 2 nights with my family (wife and 2 kids aged 7 and 5). We had a spacious family room. The location is very central- both to the old town centre and railway station being less than a 10 mins stroll. There is parking available though the staff could have explained to us better on charges for parking outside. less