Best Western Premier Hotel Victoria

Didn't actually stay here but felt have to congratulate the front desk staff for their excellent service. We were stuck in the city centre after the train service was suspended last night due to a bomb alert. To our surprise the front desk staff happily organised a taxi for us to get back to our accommodation in the suburb. I accidentally left my scarff and hat in the taxi. Returned this morning to see if I can track down the taxi Co. Again the same staff made a call for us without hesitation. Yet to track down my lost property but either way, the hotel deserve to be congratulated. less

Horile parking I came by my own car , but hotel parking was full only avible space we on car lift. This are such as rest of hotel parking was very dark I find space for may standard car VW Sharan in the are life box TSharan standart Higt is 1,476m an I'm taller because my Hight is 1,90m I saw good space for my car, bude the my car was in the middle some gray metalic stick which was in shadow destroy some parts of my car roof When i looked about the situation a I was out of my car a didi see this grey stick again, because she was in shadow. After this a walk around the whole garage a neve find or si some atetiones or instrukci bot the Hght of this area, as you ca se on my pictures. I think this in nis parking standard i for star hotel How you repay my car and you will compensate my bad experience in my hotel. I'm waiting for hotel manger or hotel owner and i like to know how the repair my car a how the will compensate me for this bed experience from their hotel. less

Hotel in central location, old building but in good, renovated condition. Parking is small, with limited space. Lobby is a bit old fashioned, clean and friendly staff. Room was very quiet and good quality bed. Breakfast nice selection of all kind of good. less

This hotel has easy access and its own private car park. It's in a good location, just 10 minutes to walk to the muenster square. Check-in was simple and quick (all hotels should do this!), and the staff were all very friendly. The hotel has a lift. Unfortunately, the hallways are carpeted, which is not easy for rolling luggage. Our room was a good size and basic but decently appointed with hardwood floors (yes!) instead of carpet (all hotels should do this!). Another bonus is that it was quiet. Unfortunately, the room lighting was rather dim. The bed was comfortable with all non-feather bedding--excellent for allergy sufferers. Each nightstand had a power outlet--perfect for charging phones and devices at beside. The room had a teakettle and a minibar. The bathroom was large and well lit, with a shower/tub combo. The shower water pressure was great and the hot water stayed hot. The towels were huge, but on the thin side. The toilet seat cover/bench was a cool use of space. There was also hair dryer and a magnifying mirror. I would definitely stay here again. less

We ordered a king size bed in a comfort room (for 3 persons). We got a tiny room with no king size bed (definitely no room for 3 persons). The shower had no door to it and was separated from the toilet. We also reserved garage parking but were told it wasn't reserved (although we had a mail saying otherwise). When we asked to switch rooms we were given an inferior room (smaller category), we were told it was the only rooms left (although when checking in booking we saw there were other rooms available in similar or better categories open for reservation). The bathroom wasn't clean (sticky floor) and the toilet was folded (not very hygiene). The staff was very unfriendly and didn't offer any compensation at all, even didn't want to change the price at the beginning although the inferior product received. Overall my worst best-western hotel experience (and i've been in many). Would not recommend anyone this hotel!! less