Best Western Premier Hotel Victoria

Knew August would be hot so reserved a suite with air conditioning for 4 days in August. AC did not work. Reported it to front desk and was told it was a ground water eco system that does not work effectively when it is hot? Shower was plugged and flooded the bathroom. When we checked in, front desk asked if we wanted onsite parking for 12E/night for 4 nights and we said yes. Other than 1st night, there was never a parking space. We were told that we could use the parking ramp up the street for their special rate of 18E/night. Ate breakfast 1st morning for 15E/person, determined it was lame and went elsewhere after that. Window of suite looks over glass roof of bar so bar patrons can look into suite. Carpet in hallways and stairs was dirty. Freiburg is a strip mall with graffiti, stay in Staufen. less

In our 3 weeks of travel in Germany & France, this hotel came in 1st place for a total lack of Hospitality. 1. At Check In we were told to return at 3:00 and that was the Hotel's check in time. When we returned at 3:00 we were then informed the Hotel had a late checkout from our room and it was not finished and required an 'inspection'. We then waited in the hall for the room to be completed and we ended up in the room after 3:00. When confronting the Manager about this she was only combative and unable to make any kind of concession or acceptance of their failure to have the room ready at 3:00. It seemed like this was business as usual, not only for the staff, but management as well. Amazing... 2. We rented a suite, the very top of the line room we were told. The Air Conditioning was noisy and ran constantly all night long and clearly lacked the capacity to properly cool the room of this size. When confrontaing the checkout clerk, they were quick to point out that since I did not call for them to service it, it must not be a problem. Again, business as usual. 3. Plumbing sounds in the walls. There were sounds of gushing water in the pipes from upper floors that ran directly behind the headboard on the bed. I guess German engineering was not applied that well to this facility. Mentioned this at checkout, and the clerk just ignored the feedback as business as usual. 4. Beware of upcharging. During checkout we had to correct the clerk as she just assumed we had the hotel breakfast. Seemed like business as usual, and we had to push the fact that we truly did not have their breakfast and not to charge us. 5. Poor sound insulation. We could hear blowdriers, conversations from other rooms. Again, poor facility engineering that certainly fell far short of all the other hotels we had stayed at in Germany. 6. Staff attitude. All the staff and management have a very strong and conditioned attitude that the customer is wrong and only the hotel is right. It seemed so deeply ingrained in the culture that it remined us of staying in a military type of government facility. This place really is conceptually handicapped when it comes to Hospitality. How they rose to a "Best Western Premier" level is truly baffling, but we are certainly going to consider our alternatives in the future and will never stay at this hotel again. less

Very clean nice rooms, great bed and shower. We had a lovely view of grape vines in the park opposite. Hotel is in a great location about 10 minutes walk into the centre of town. The staff are very friendly too less

The Best Western Premier Hotel Victoria is well located just 5min walk from the main train station. The Hotel is cosy and rooms are modern Positive points: - The location - Wifi is good - Clean room and hotels - Free coffee and tea near the reception - Facilities like Gym and Sauna. Sauna is very nice and clean. - Rooms are modern, well decorated - Very quiet place, no noise the evening, excellent bed Points to improve : - The welcoming at the arrival was rough and little nice - Fridge would be nice especially the summer to have some fresh water Perfect hotel to stay 1-2 nights to explore the city less

I simply can not recommend this hotel because of the lead receptionist. She was constantly rude - short as possible in her words, cold, unhelpful to the point of making you feel that you are wasting her time and holding a smear of a smile that spoke of arrogance. Pity as otherwise the hotel is just fine. less