Cramped room and claustrophobic
28/12/2016 Romuluz75, Penang Island, Malaysia
I stayed here for 3 nights, and was allocated a room with a queen-sized bed, and facing the rear forest. There was a balcony with 2 chairs, which would have been perfect to sit out and have a beer and... more
I stayed here for 3 nights, and was allocated a room with a queen-sized bed, and facing the rear forest. There was a balcony with 2 chairs, which would have been perfect to sit out and have a beer and smoke during summer. I found the room to be very cramped due to the 2 sofa chairs and coffee table, in addition to the writing desk and TV cabinet. There was hardly any place to put up the luggage and walk around.
Somehow I felt claustrophobic in the room. Breakfast was at the lower ground floor and accessible via a long flight of steps or there are 2 elevators for easier access. Food quality is pretty good and of a wide variety of cold meats, German sausages, vegetables, cheese and breads. There is also a coffee machine for drinkers of latte, milk coffee and cappuccino, Service by some of the Czech staff who hardly spoke English was quick and efficient and with a smile. less
Norbert O, Geschäftsführer at Best Western Premier Hotel Sonnenhof, responded to this review
First of all thank you for your visit to our house.
Thank you very much for the detailed assessment and especially the time you have taken for us. Your opinion interests us very much.
We are pleased about the positive assessment and have gladly forwarded the praise to our employees. It is an incentive and motivation for us at the same time.
All the more we regret that their stay did not meet all your expectations.
We hope you have a good return journey and would be very happy if we could welcome you again in the "Himmelreich".
Hotel Sonnenhof Lam