Best Western Premier Hotel Royal Santina

I have to say that this hotel was beyond our expectations in all kinds of ways. I emailed them months before my arrival and they replied to me in regards to some concerns very quickly. The moment we arrived to the hotel we were greeted very professionally and courteous. We were promptly checked in and with our room ready. We stayed here from January 1st to January 4th. The room was extremely clean and spacious. The bathroom was supplied with toiletries everyday as needed. Room was nicely made everyday. The breakfast was excellent with enough varieties, it also met my expectations. The bar was also great. The staff at bar was very attentive and they also provided some snacks for free with our drinks. The drinks were reasonable prices also. We were extremely satisfied with all the staff. When we needed their assistance they were there to assist us either to give us suggestions or anything needed within the hotel. I strongly recommend this hotel when staying in Rome. They also provide Wi-Fi services and it works very well. Checkout was also prompt. I'm very Thankful to all the staff from this hotel as they assisted me when I left the hotel. One of my son left his high school ring in the bathroom and they quickly went to our room to find it. Thanks to the honest staff we were able to find it. They also offered to assist to mail it to us. They staff has been very cooperative with us in the process of sending it to us. They have been working with us through emails and telephone to make it get back home. They made our day when they told us that the ring was found and that they will send it to us. We are very fortunate to have stayed at this hotel. We have no complaints whatsoever. It is very safe to stay here. The hotel is with 5 minutes from the train station. It also has a pharmacy next to the train station. There is also a supermarket right inside the train station. The food at the train station is very good and they have lots of places to pick from. Give them a try and you will save money eating there. Just be alert of your surroundings and keep your wallets and purses in from of you. We had no issues from pick pockets. Also right before you get to the train station by the sidewalk you will also find the taxis standing. These taxis have the cheapest rate. We learned that every taxi has different rates depending where you find them. So don't be alarmed if they all give you different rates it all depends where you find them. But the ones by hotel if you need one by there the ones by the train station are the cheapest. Be careful with the taxis make sure to ask if their meters are working. See for yourself if is working and turned on. We got a taxi from off the street and he did not have no meter. When we asked him he started smiling and he had a flat rate from a very short distance he charged us $15 euros. The ride would have been $10. Some taxi drivers have their meters covered by the sunglasses case. Overall this review is for the hotel service and staff but wanted to give you all some tips about the surroundings. I would give this hotel more than 5. Thank you all at this hotel from making us feel safe and at home. We will definitely recommend this hotel and if we return we will for sure stay here again. less

1. Staff - Very friendly, helpful in providing information, we appreciate the hospitality of Ms Patrizia and her restaurant team, 2. Location - less than 100 meters to Roma Termini, metro, bus station, you can reach all top attraction within 10 minutes, 3. Comfortable / Cleanliness / Value for money - Super Good 4. Will come again and recommend to others 5. Breakfast area was good and very healthy breakfast options provided at minimal cost. 6. Wifi was bit slow but there was a 4G mobile device that can be used for free less

Clean, quiet and well-located near the main railway station, the futuristic furniture includes lighting you can select among 4 colors. Wifi is free and we had a sumptuous buffet breakfast included. Hop-on hop-off stop is across the street as is a taxi stand. The only downside was that smokers congregated outside the main entrance allowing smoke into the lobby every time someone entered or exited the hotel. less

We chose this hotel for our trip because of the good rankings from other visitors, but we were really disappointed. The hotel is located just outside Termini, which comes in handy if you travel by bus or metro. The check-in covered all necessary information but the man didn’t seem to be very happy to welcome new guests and was not friendly. The way I know it, receptionists usually welcome you to the city or ask you how your trip was, give a smile etc. That’s no big thing, but no good first impression. Our room was very small, but ok if you plan to do a lot of sightseeing and only stay there for the night. You can even open a window to get some fresh air. Sadly we had to realize that the furniture and the lamps were quite dirty and covered with dust and stains. Even the wall had some flaws at a few places. The ceiling in the shower was covered with remains of a water damage. In the shower and the sink we found a lot of limescale and rust. Overall, the arrangement in the bathroom was awkward (toilet paper holder located in the back, no hooks for towels). Also the furniture in the Lobby was totally worn out. The rooms a very bad soundproof. At night you could hear other guests using the toilet, showering, using the sink, closing the doors. So you wake up every now and then. The breakfast is only 5€ p. person/day, which is very convenient. The lady in the breakfast room (Patricia) was very kind and friendly. The food didn’t taste that good (e.g. instant juice from concentrate), but that is a thing I can accept, knowing that I pay that less. But 4 out of 5 cups were dirty inside (big brown coffee stains) and every second spoon or knife is clearly dirty is nothing I want to see in a hotel with four-stars, no matter what the price for the breakfast is. And we found these dirty dishes on every morning of our stay, not just once. So clearly no “one-time thing”. Check-out the same: only the formal was done. No questions about our stay, no wishes for a good journey back home. Summed up, we wouldn’t stay here another time: location is a plus, but that’s it. The room is rather unpleasant. less

Although bedrooms good size, clean & well kept Thought the recepton could be a bit more welcoming. The Hop on Hop off bus depot it across the road & very convenient. Also the Train Termini is 2mins walk excellent kocation. This hotel Breakfast is good value for the price Sometimes needs refilling as when a bus load of people come down ffor breakfast at same time food seems to take forever to be replenished. The free welcome drink apparently is by coupon if the receptionist gives it to you on arrival! The free meal as part of the cost of staying here, it terrible, the pasta spagetti bol. Dry no sauce. Or The fish alternative tasteless. Rather pay for a meal or a discount one, than to get what we did. You only get what one pays for!!The meal did finish off with a nice sliced fruit plate. This Hotel is very well situated for people going on cruises. less