Stylish, well positioned, but noisy.
14/04/2017 Northdowns, England
We stopped for two nights following a cruise. The hotel is very modern and stylish. The rooms are in the same modern style with a large comfortable bed. The bedroom has mood lighting, but lacks draw s... more
We stopped for two nights following a cruise. The hotel is very modern and stylish. The rooms are in the same modern style with a large comfortable bed. The bedroom has mood lighting, but lacks draw storage. The main criticism is the level of noise in the room; we could hear doors banging throughout the night. The bathroom was large with a bath and separate rainfall shower, but lacked any selves for storage.
Breakfast was a good continental buffet, with a wide selection of pastries. Tea spoons were in short supply on both morning. All the staff we met were helpful and friendly. There is a small bar area next to the lobby, and drinks are not expensive and always come with snacks.
The hotel is positioned opposite to the railway station, and the open-top, hop-on, hop-off bus stops directly outside, a great way to get your bearings and reach some of the major sites. The hotel also provides a free to use smart phone with free calls and useful tourist information and guide apps. less
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN Premier Hotel Royal Santina, responded to this review
Thank you for posting a review here on TripAdvisor.
We are happy to read that you enjoyed our hotel location, our services, our breakfast and, especially, the service provided by our Staff!
Regarding the noise, we took note of your disappointment but please try to understand that our hotel is centrally located and Rome is a big crowded city, those things lead to the fact that it is quite normal to have noise even during the night, unfortunately.
However, we're sorry that you haven’t relied on our Reception staff so to assist you by assigning another room more silent: the hotel Reception Desk is available 24/7 to ensure to our clientele the best and complete service possible.
Each and everyone of our guests is important to us and our goal is to make their stay cozy and comfortable.
We are looking forward to welcoming you soon and again here!
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome