Good Hotel near Termini Staion
10/01/2018 elusivemike, London
On arrival the hotel was very busy, lots of suits in the lobby and in and out of the hotel, I think there might of been a conference on or some sort of business meeting, quite irrelevant to any review... more
On arrival the hotel was very busy, lots of suits in the lobby and in and out of the hotel, I think there might of been a conference on or some sort of business meeting, quite irrelevant to any review but I thought I would mention it anyway, we arrived around 11am and our room wasn't ready, as there was no point in wasting valuable time we left our bags in the secure luggage room in the hotel. We only arrived back late evening, Room was on the 6th floor fairly sized and very nicely decorated, comfortable bed and pillows and nice heating system, there is a like a light theme throughout the room it's supposed to help with your mood, it can be switched off though. The shower and WC all good ! Wifi had a very strong signal and worked well !Breakfast you pay for separately and wasn't that good, don't get me room it wasn't bad either, it's more a take it or leave it situation, I didn't care much for it so I left it and on the last 2 days just went elsewhere. There is a gym available, which I didnt use so can't comment on it. Overall nice stay near the station which is handy. Lots of nice resturantes in the area for dinner specially on the streets behind the hotel. Would stay again ! less
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Thank you for taking the time to write this review!
We were glad to know that overall your stay in our hotel has been pleasant and comfortable.
While we are delighted to hear that you enjoyed you stay with us, it is with regret to learn you didn't appreciated our breakfast service.
In relation to this, we kindly ask you if you could provide us with all details about it via e-mail to email@example.com for our further investigation, since through your words we weren't able to understand exactly the reason why you were not completely satisfied.
Any comment, either positive or negative, from our clients is important to us.
We really hope you'll give us a second chance and that we welcome you soon and again as our guests.
We look forward to hearing from you!
With our warmest regards,
BW Premier Hotel Royal Santina
Roscioli Hotels Group – Rome