02/11/2019 julesd149, Watford, United Kingdom
We stayed at the Royal Santina for three nights at the end of October. We took the Leonardo Express from the airport, which took us straight to the Termini station, and then a very short walk to the h... more
We stayed at the Royal Santina for three nights at the end of October. We took the Leonardo Express from the airport, which took us straight to the Termini station, and then a very short walk to the hotel which was great.
We had a quick check in, only having to wait for a couple of minutes, and were allocated a room on the fourth floor, overlooking an internal courtyard. This suited us fine as there was no street noise at all. Our room was a Deluxe and a very good size, especially for Italy, with a super king bed and sofa, as well as a very spacious bathroom with both bath and shower. The room was very clean. My only gripe was that although the glass bathroom wall looked very nice, it wasn’t practical if you got up to use the bathroom in the night, turning on the light and lighting up the whole bedroom. There were a few marks on the walls, a little wear and tear, but nothing unexpected in such a busy city.
We had breakfast included in our room rate, however I would have happily paid the €7.50 they charge for the selection on offer. I’m gluten free and on asking they brought be a large plate of packaged bread, cake, biscuits, cereal etc. that I could eat. There was a range of other hot and cold options, all of which were regularly replenished. The only issue was that unless you specifically flagged someone down to ask for the specific coffee to be made, none of the people serving at breakfast actually came to ask. A small thing but it would improve the service.
Until the last night of our stay we think we must have been the only people staying in our corner of the hotel as it was very quiet. On our last night we heard quite a bit of noise from the room above and next door, but nothing to out us off potentially staying again in the future.
All in all I’d recommend the hotel, particularly if you are planning on using the trains and buses that stop just outside. less
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
We thank you for sharing your feedback. We are glad to know you had a great stay and that you particurarly enjoyed our location. We also appreciate the details provided in a very constructive way from which we will certainly extract the most benefit for improvement.
We hope to welcome you back again very soon.
BW Premier Hotel Royal Santina
Roscioli Hotels Group - Roma