Best Western Premier Hotel Royal Santina

Via Marsala 22, Rome, 00185, Italy
based on 1494 reviews Trip Advisor Logo
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Best Western Premier Hotel Royal Santina

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
Via Marsala 22, Rome, 00185, Italy

Reviews of Best Western Premier Hotel Royal Santina

Traveller Overview:
4.0 Rating: 1494 reviews
Excellent 40%
Very Good 46%
Average 9%
Poor 2%
Terrible 1%
Rating

devriesmartijn, wrote review 22/09/2020

The perfect roma hotel

Location was spot on. Close to roma termini and walking distance to all the hotspots. Beds were very good. Hotel and rooms were in perfect condition. Staff was super friendly everywhere. Late check ou... more

Owner Response
Stefania Pesci, Proprietario at Best Western Premier Hotel Royal Santina, responded to this review
Dear devriesmartijn, Thank you very much for your review. We are pleased to know that you enjoyed your stay and that both our service and our staff fulfilled your expectations. We are also happy that you were able to rest well thanks to our comfy bed and we hope to host you again very soon. Kind regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

jakubg185, wrote review 24/07/2020

great location

Great location, really close to the main train station trimini. walking distance to the Coloseum. Wi-fi works great. Very friendly staff. only onde disandvantage was a quite poor breakfast for the Ita... more

Owner Response
Stefania Pesci, Proprietario at Best Western Premier Hotel Royal Santina, responded to this review
Dear Jakubg185, thank you for your review regarding your recent stay at our property. We are glad to read that your stay has been a positive experience. Thank you very much indeed for all your appreciations. We are aware that not being able to set up our buffet, due to anti-covid regulations, it may happen that we are unable to fully meet the expectations of some of our customers: your feedback is an incentive to continue looking for solutions that can improve our service. We look forward to welcome you again soon Kind Regards
Rating

GUgbabe, wrote review 28/01/2020

Great Hotel, Great Location

My second stay here and my second and I'm even more satisfied than the last time. I noticed a few layout changes at the lounge from my last stay in December 2015 especially the free Coffee and Water S... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear Gugbabe, Thank you so much for such a positive feedback. It is rewarding to read that your expectations have once again been overcome.We are very attentive to improve our services and facilities and it is wonderful that you had the possibility of getting a hands-on experience of all our latest innovations. We also thank you for all your suggestions that we could consider in view of further improvement initiatives. Happy to be your Rome home, we look forward to welcoming you back again very soon. Kind regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

Eugenio C, wrote review 08/01/2020

Good hotel near railways station

Good hotel near Termini railways station. It has good rates only in low season. Mostly used by groul tourist from asia. The room I had was on 4th floor. It was good but a little bit worn out, especial... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear Eugenio, We thank you for your review. It is a pleasure to know you had a good stay in our hotel and we appreciate your positive rating. We make constant renovations to keep our quality standards high, so we hope that our guests will see continuous improvement. Thank you for bringing to our attention the problem you had with wifi. Your observations have led us to improve. We look forward to welcoming you back on a future visit. Kind Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

joanne v, wrote review 11/12/2019

Great Location and Staff!

This hotel was excellent.The rooms were clean with abundant amenities,wonderful breakfast.Termini Station is very close which gives you access to metro,train or buses. Walking distance to museums,shop... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear joanne, We thank you for your review. We're pleased to note you found the room to be very comfortable with abudant ameneties. We are also glad that you found our staff to be very accommodating and tasted our delicious breakfast. We do hope to host you again to ensure you another memorable stay! Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma