Best Western Premier Hotel Royal Santina

On my first trip to Rome I wanted to stay close to the train Station so I booked this hotel just outside Roma Termini. The reception works efficiently but could be more friendly welcoming as the other staff surely is. One can feel that this hotel is privately owned as it is refreshingly different from chain branding. The owner´s invested in special ligthing which one can change in the room - all is of good Standard and one feels well. There is even a smart phone with tourist guide apps in the room to be freely used during the stay. The breakfast is good as well. less

The hotel is definitely worth the price. The rooms were a bit on the small side however given that we were on a city break we didn’t really spend much time in the room. The air con was not working in the room and at times it would get very very warm. I am aware from other guests that their air con was also not working. The hotel staff are extremely helpful and look to meet your needs where possible. Room is cleaned everyday and we would always return to a tidy room. We had breakfast one morning. Charged at around €7.50 per person. Personally I don’t think the breakfast had much to offer. Other than that the hotel is in an excellent location right by Termini station and all the main sites are around 15/20 minutes walk away and around 2 stops on the metro from termini. There are plenty food options around Termini including fast food and lovely dining restaurants. I would stay at this hotel again. less

The hotel's proximity to the Termini ensures that all areas of Rome are accessible. Beds are comfy, rooms are not large but we only slept there. Bathroom adequate. Breakfast was ok and only €7.50 pp. Staff were friendly and helpful. I would stay here again. less

A basic hotel that caters to the many tourists arriving in Rome each day at the Station Termini across the street. The rooms are well equipped, sound proof with a decent size bathroom. Breakfast is an extra charge of Euro 15 pp which explains why it’s never crowded. The breakfast food is traditional International with a slight nod to the hotel’s many Asian guests. You won’t go hungry. less

My first review of the BW Royal Santina was five years ago, and since then I have stayed here every year when I return to Roma. As with all establishments there are likely to be mixed reviews from people with varied expectations and experiences of the place but I wanted to do this second review five years on, to confirm that standards remain consistent. I had read some recent reviews about uncomfortable beds and didn’t understand it because the beds had been one of my biggest areas of praise in my first review. As it happened, during this visit, I had a very late check-in and was assigned a room where the bed was indeed awfully soft. The usually excellent memory foam mattress had been overused and now offered no support and I didn’t get a wink of sleep that night. One thing I noticed from the management replies to some negative reviews here was to contact reception to resolve any issues. So I did this early the next morning, and it is true ... they will indeed do everything in their power to make sure you have an excellent stay. Paola, who I remember from my first visit remains exceptionally kind and helpful. She made sure I got a room with a bed that was suitable without any fuss, and with nothing but concern for my bad night’s rest. I must say that, if you do encounter anything that makes your stay unsatisfactory, then do speak up to the receptionists. They really are there to make sure that standards are maintained at the highest possible level. Sharing frustrations with them will also, I hope, help to alert them to when facilities are in a poor state. And hopefully the management will act to repair or replace things like the failing mattress in first room I stayed in this trip. The Royal Santina remain for me my first choice when staying in Rome. The convenience of its location, the standard of the rooms, and the level of service is good and definitely represents value for money. less