Best Western Premier Hotel Royal Santina

I made a reservation for this hotel for April of this year. The reservation that I made was a non refundable reservation. I knew this when I made the reservation. I made the reservation because my wife and I were planning in redoing our wedding vows after 25 years. I reserved 3 rooms because I was taking our 4 children and my mother in law who suffers from Alzheimers. She is 90 years old. Due to the current Coronavirus pandemic, we had to cancel our plans to travel to Italy. When we called Best Western they stated that they would not refund us and possibly look into it. I know what we booked but considering the current situation, I believe that an exception should be made. We as a family have stayed at Best Westerns many times, domestically and abroad in many different countries when we travel. We had every intentions in going to Italy but unfortunately the current events have stopped us. Since my wife works in the travel industry, we travel abroad extensively. Unfortunately we are going to have to choose a different hotel chain and recommend other patrons to do the same. If Best Western is not sympathetic with us, you can expect the same treatment. This Pandemic will end eventually and they will request your business, remember this review before you choose to book your reservation. I guess that quick money is better than loyalty to the brand. less

My second stay here and my second and I'm even more satisfied than the last time. I noticed a few layout changes at the lounge from my last stay in December 2015 especially the free Coffee and Water Station - very welcome. Also, free snacks and sweets at the bar. The design remains coordinated and pleasant. I was impressed with the change to the bathtub which t my first visit was edged with plastic and which tended to give way if you sat and would trap your skin painfully; now replaced with solid granite-like tile and quite comfortable. There's a dedicated smartphone now in every room for dedicated digital services - very nice and unique touch. The TV is also a Smart TV now. I visited with my wife and 3 children. My daughter, 8, was quite taken with this hotel and didn't want to leave! We stayed in 318 and 301 from 12th - 18th January 2020, while it was still quite cold, everywhere was quite warm except the corridors which were quite cold and required cold wear to be comfortable. I still would like to see the reading chair changed to a swivel type and that protruding tap in the bath changed to something less threatening. This is a lovely hotel but quite unassuming from the outside. This will remain my Rome home! less

Good hotel near Termini railways station. It has good rates only in low season. Mostly used by groul tourist from asia. The room I had was on 4th floor. It was good but a little bit worn out, especially the bathroom. I needed the wifi to work but the bandwith was ridicolous; I had to use my phone instead. less

This hotel was excellent.The rooms were clean with abundant amenities,wonderful breakfast.Termini Station is very close which gives you access to metro,train or buses. Walking distance to museums,shopping and restaurants.The staff was great.Very helpful and accommodating.I would not hesitate to recommend it to anyone and I would definitely stay again. less

I stayed at the Best western premiere hotel near termini station in Rome, the hotel location was central, the rooms were very convenient and clean the staff was very friendly and the breakfast was wonderful. less