Best Western Premier Hotel Royal Santina

We stayed here because our cruise line (Cunard) recommended it and having had experience with this chain in the US we were not expecting much-we were wrong- the hotel is centrally located across from the main train station; our room very large and modern as was the bath (we were upgraded to a junior suite) and best of all they provided a cell phone for free local and international calls that also included walking tours and audio guides to all the main attractions. It is within a longish walk to the coliseum up Via Cavour and across the street to the metro and the railroad so getting around was easy. less

We stayed at the Best Western Premier Hotel Royal Santina during a recent stay in Rome. We booked through Princess Cruises as part of our cruise package. We were very pleased when we arrived late morning and our room was ready. It is centrally located and near Termini Station. Walk to the nearby Diocletian Bath Museum for a very relaxed and uncrowded experience. Our room was very modern and beautiful. I particularly liked the lights around the refrigerator and closet. You can even choose your own color. We really appreciated the free WIFI and there was even a phone in the room for free calling but we didn't use that. We had contacted the hotel before arrival about scheduling a tour to the Vatican. They replied promptly and made reservations for us. The front desk staff especially Iolanda was very helpful. We had asked her where to meet our tour and when they didn't arrive exactly on time, she noticed and called to verify. She always greeted us and asked about our day. An excellent breakfast with a large variety of choices was included with our room. Water was available and sometimes snacks at the bar which we really appreciated after a long day of touring. However sometimes it was not restocked in a timely fashion. One evening we were going to have a drink at the bar but no one was around. The next evening there was a young lady who was also the waitress for the restaurant. We waited 10-15 minutes for the drinks we had ordered. We really enjoyed our stay in Rome and at the Royal Santina and hope to return someday. less

At first, they didn't ask me if I want non smoking room or not. They gave me smoking room without any question. I had to change it. Secondly, they didn't clean the bathroom completely. There was some water which looks like being used before, and too much stain on bath tub. They even had not cleaned the trash can in the bathroom, so some used papers were remined. I just stayed 1 night and I've already changed the room once, so I didn't ask them to change. Instead, I complained it when I checked out. But, just they said sorry. That was the only thing. Third, I asked them to make a wake up call and they said "ok". However, they didn't do that at all. I asked what happened but they told me that they originally don't do that. I was the person who had used that hotel and been satisfied with facilities and accessibility, but now I'm so dissapointed with their service. less

The staff were fabulous on reception. The room was immaculate and had a large TV. You got free wifi and a phone with all the attractions in built so you didn't get lost. Very central to the train station and the hop on hop off tour is right outside. We loved this hotel. Breakfast was only 5 euro which was a bargain and did the trick. Great value will definitely come again one of the nicest experiences we have had in a longtime plus Rome is fabulous.Great hotel cannot fault it at all. less

We chose this hotel for our stay in Rome before heading down to Civitivecchia before our cruise because of the location. It is next door to the Roma Termini. You easily get on the train to get or go to all your destinations, including the airport. The staff was friendly and helpful if you needed information. We had a double room and it had plenty of space with a big bath and a separate shower. Not sure about the space in the standard room. The bed was comfortable but consisted of two twin mattresses put together which tended to sink in the middle. Now, we walked to all of the popular attractions, including the Vatican but if you are not into walking or just can't, the metro station is right by the Termini. "The Hop On Hop Off " stop is also just across the street from the hotel if you prefer. There are a lot a restaurants in the area and we found the food excellent. The breakfast was included with our room and we found it to be limited but good. Lots of fresh fruits included. If the breakfast is not included, they charge 5 euros for it. Expect to pay a 6 euros city tax per person per night when you check out. This goes for all hotels in Rome. I would recommend this hotel to family and friends and are in fact booked there again for when we return from our cruise. less