Best Western Premier Hotel Royal Santina

Via Marsala 22, Rome, 00185, Italy
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Best Western Premier Hotel Royal Santina

If you consider Rome a city to tap to the full for both business and a holiday period, the Best Western Premier Hotel Royal Santina is an excellent choice.

Its prime location, within walking distance of the Terminus railway station, the unde
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Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Premier Hotel Royal Santina

Traveller Overview:
4.0 Rating: 1468 reviews
Excellent 40%
Very Good 46%
Average 9%
Poor 2%
Terrible 1%
Rating

Danilo254, wrote review 12/03/2020

Vacation

I made a reservation for this hotel for April of this year. The reservation that I made was a non refundable reservation. I knew this when I made the reservation. I made the reservation because my wif... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear Danilo, We do understand your claim, Roscioli Hotels Group always puts the guests first and this will always be the main goal pursued. Our country is now going through an incredibly tough situation, mainly at social level, as essential restrictive measures are upsetting our daily life and forcing us to continuous adjustments. The consequent economic impact requires us to adhere to the directives laid down by our Government, specifically to the disposition of Art 28 DL n.9 of March 2nd, 2020 that converts a “not refundable” reservation with check-in date within April 3rd, 2020 into a voucher. As is apparent from your review, you requested from Best Western a cancellation for a later date than the date set as the end of the restrictions, we kindly ask you to contact our front office directly. We will be able to evaluate your request in the light of the new directives and potential restrictions still in place, hoping to find the best solution that meets your needs. Thank you for understanding. Sincerely, Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

GUgbabe, wrote review 28/01/2020

Great Hotel, Great Location

My second stay here and my second and I'm even more satisfied than the last time. I noticed a few layout changes at the lounge from my last stay in December 2015 especially the free Coffee and Water S... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear Gugbabe, Thank you so much for such a positive feedback. It is rewarding to read that your expectations have once again been overcome.We are very attentive to improve our services and facilities and it is wonderful that you had the possibility of getting a hands-on experience of all our latest innovations. We also thank you for all your suggestions that we could consider in view of further improvement initiatives. Happy to be your Rome home, we look forward to welcoming you back again very soon. Kind regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

Eugenio C, wrote review 08/01/2020

Good hotel near railways station

Good hotel near Termini railways station. It has good rates only in low season. Mostly used by groul tourist from asia. The room I had was on 4th floor. It was good but a little bit worn out, especial... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear Eugenio, We thank you for your review. It is a pleasure to know you had a good stay in our hotel and we appreciate your positive rating. We make constant renovations to keep our quality standards high, so we hope that our guests will see continuous improvement. Thank you for bringing to our attention the problem you had with wifi. Your observations have led us to improve. We look forward to welcoming you back on a future visit. Kind Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

joanne v, wrote review 11/12/2019

Great Location and Staff!

This hotel was excellent.The rooms were clean with abundant amenities,wonderful breakfast.Termini Station is very close which gives you access to metro,train or buses. Walking distance to museums,shop... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear joanne, We thank you for your review. We're pleased to note you found the room to be very comfortable with abudant ameneties. We are also glad that you found our staff to be very accommodating and tasted our delicious breakfast. We do hope to host you again to ensure you another memorable stay! Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Rating

hatemET, wrote review 11/12/2019

Great stay

I stayed at the Best western premiere hotel near termini station in Rome, the hotel location was central, the rooms were very convenient and clean the staff was very friendly and the breakfast was won... more

Owner Response
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Dear hatem, Thank you very much for your feedback. We are pleased to know you had an enjoyable stay and we look forward to welcoming you back again in the future. Kind Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma