Best Western Premier Hotel Royal Santina

The experience has been really bad. I booked through Amoma which did shut doors and run with money. I called the hotel and they confirmed the booking was ok and PAID . Well that was a lie. The booking was not paid and cancelled. They didnt even bother to call to confirm. I would have happily paid even a higher rate if they had contacted like other hotels hotels booked with Amoma did. When I called today to check they rudely turned me down and told me to send an email. I did and 2h later they sent me a one liner "It is cancelled" . I replied to ask if I could pay for my reservation and they just told me they are fully booked and dont care about Amoma issues. Thats NOT how to run a 'hospitality' business. I will take my money elsewhere less

This hotel is very convenient to the train station and across the street from the bus to the airport. The hotel staff was very helpful and we caught a sight seeing bus to see the sights in Rome right down the street from our hotel. There are numerous restaurants in the area and we found a small local one that was quite reasonable. less

A very good well-run smallish chain hotel very conveniently located at an entry point into Rome as it is close to the mainline, Metro and taxis etc. Even walking to the main sights (except the Vatican) were all within a roughly a half hour’s walk through interesting streets and piazza’s and bear in mind I am a pensioner. If walking is not your bag then the Metro is quick and cheap or take your life in the hands of a taxi driver. From the airport catch the express train into the Termini and on entry to the concourse, turn right and exit the hotel on Via Masala the hang a left, walk 200 metres at the hotel is on your right. The reception was professionally friendly and I was given my room immediately and well before check-in time. The receptionists were always happy to give travel advice. The room itself was a bright clean airy room plenty big enough for a couple. The bed was a very comfortable king sized one with plenty of pillow options. Not a great deal of storage space but enough for a few days stay. Note that the laundry service is quick, cheap and good. The bathing area was well designed but the bath was a little narrow and the in-bath shower head had a mind of its own and wouldn’t remain in one position during showering. Requests for a repair did not result in any improvement so it was a case of living with it and using it as a hand held shower. Breakfasts in the airy and bright restaurant were fine being predominately a wide range continental type with a number of dietary options available. Bacon, eggs and has browns plus pancakes was about the limit of cooked food but the other options made them superfluous for me. A number of good restaurants were around the area all within 15 minutes walking or so and hundreds more slightly further afield. Locally I would recommend Passeggero restaurant on Via del Viminale as it hits all the spots and only a ten minute walk from the hotel. The only slight annoyance I had with the hotel and there is nothing that can be done is the two small lifts servicing 8 floors with only one actually reaching the 8th floor. The were busy, slow overall though and often meant it was quicker to walk down eight flights than wait for a lift. Overall though, a very nice hotel that was a perfect base for my few days in Rome and would be my choice again should I return to Rome for another visit. less

This place is situated about 2 mins walk to Rome Termini. It also isn’t that far to be able to walk to some major attractions or catch a bus for very little cost. The rooms are spacious and clean and the ..staff are very helpful. There is even an iPhone free to use while you’re in town. You can make free international and local calls. However we weren’t there long enough to try it. There are some good restaurants close by and of course they have one at the hotel. Shuttle buses also run to the airport from just outside the hotel. We had an overnight stay before going to the airport and found this hotel ideal for our needs less

Nice hotel that’s best attributes are the location so close to the termini, and the staff, especially all the crew at the breakfast shifts. Breakfast was simple but perfectly adequate and quite enjoyable with speciality coffees included. We had a one bedroom suite that was comfortable with a great bathroom and shower. Biggest let down was the noise. No double glazing, and the street noise is loud. Walls are also paper thin so be prepared to hear everything from the next room. less