Great Staff, Great Rooms, Great Location
17-09-2018 DIVESD, Presho, South Dakota
We stayed at the Best Western Premier Hotel Royal Santina during a recent stay in Rome. We booked through Princess Cruises as part of our cruise package. We were very pleased when we arrived late morn... more
We stayed at the Best Western Premier Hotel Royal Santina during a recent stay in Rome. We booked through Princess Cruises as part of our cruise package. We were very pleased when we arrived late morning and our room was ready.
It is centrally located and near Termini Station. Walk to the nearby Diocletian Bath Museum for a very relaxed and uncrowded experience.
Our room was very modern and beautiful. I particularly liked the lights around the refrigerator and closet. You can even choose your own color. We really appreciated the free WIFI and there was even a phone in the room for free calling but we didn't use that.
We had contacted the hotel before arrival about scheduling a tour to the Vatican. They replied promptly and made reservations for us.
The front desk staff especially Iolanda was very helpful. We had asked her where to meet our tour and when they didn't arrive exactly on time, she noticed and called to verify. She always greeted us and asked about our day.
An excellent breakfast with a large variety of choices was included with our room. Water was available and sometimes snacks at the bar which we really appreciated after a long day of touring. However sometimes it was not restocked in a timely fashion.
One evening we were going to have a drink at the bar but no one was around. The next evening there was a young lady who was also the waitress for the restaurant. We waited 10-15 minutes for the drinks we had ordered.
We really enjoyed our stay in Rome and at the Royal Santina and hope to return someday. less
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina, responded to this review
Thank you for choosing Best Western Premier Hotel Royal Santina and for sharing your experience with us.
It's a pleasure for us to know you've been satisfied of your stay!
Our colleague Iolanda thanks you for your praising words :)
We were honored to serve you, client's satisfaction is one of our first aims and we look forward to improve our services more and more.
We certainly look forward to the opportunity to welcoming you back in the very near future!
With our warmest regards,
BW Premier Hotel Royal Santina
Roscioli Hotels Group- Rome