Great central location near Lake Bled
11/06/2017 Steve T, Manchester, United Kingdom
Premier Lovec Hotel occupies a great location 1 minute walk from the beauty of Lake Bled. Our room on the second floor had a view of the castle which looked stunning at night. I did request a room on ... more
Premier Lovec Hotel occupies a great location 1 minute walk from the beauty of Lake Bled. Our room on the second floor had a view of the castle which looked stunning at night. I did request a room on a higher floor but we were told this was not possible as we were staying for 4 nights...which I found slightly strange as we had paid for a Premier room. Room was clean and included a mini bar to keep drinks cool. Air conditioning was great and definitely needed as it was particularly warm whilst we were there. Breakfast had a good choice of foods, there was plenty to eat and it was never overcrowded even on the days when the coach parties were fuelling up before leaving. Staff were very welcoming and helpful with tips about local buses etc. All in all I would certainly recommend this's hotel if are staying in Bled. less
Maja_S_N, Guest Relations Manager at Best Western Premier Hotel Lovec, responded to this review
Thank you very much for your review of our establishment. I am very pleased you enjoyed your stay and wish to thank you for your warm recommendation, but I do feel the need to explicate on a misunderstanding that seems to have taken place. Upon placing your reservation of a lake view room, you inquired about the rooms with a private Jacuzzi and a Sales representative explained it was a different type of room, our De Luxe rooms, which are all placed in the top floor and do indeed feature a private massage tub. They also specified there was a difference in price between the two room types and offered to upgrade your room, should you agree to the rate. Since they did not receive a response from you on the subject, they presumed you opted against this possibility and you were assigned a lake view room, as originally booked. If the reception desk told you they were unable to assign a top floor lake view room or a De Luxe room, since you were staying for four nights it must have been because the room was not available during the entire period of your stay. I am truly sorry if this was not explained clearly enough and you were left with the impression that our long stay guests do not enjoy the privilege of being assigned better rooms, which certainly is not the case.
Thank you once again for taking your time and posting your feedback. We hope to be able to welcome you back to our hotel soon, this time delivering a top-rate guest experience.
Best Western Premier Hotel Lovec