Great hotel and staff, but doesn't honour breakfast commitments.
05/08/2019 Natesmith1016, Tokyo, Japan
My mother and I stayed here last week for 4 days and while I have mainly positive things to say about the Concierge staff and the room, I am a bit disappointed by the front desk staff who I found to b... more
My mother and I stayed here last week for 4 days and while I have mainly positive things to say about the Concierge staff and the room, I am a bit disappointed by the front desk staff who I found to be quite snappy, to the point where I didn't even really want to interact with them.
My mother and I made the reservation through Best Western corporate and we were told that breakfast was included. Obviously being abroad and being out and about, breakfast is quite important, especially in the SK/Japanese summer humidity. Came to find out that was apparently a lie and breakfast was not included. Buffet is 19000 Won PP.
I was also recommended the Seoul City Tour by the concierge desk when I asked about going to Bukchon cultural village, and that ended up being a complete waste of time and money.
But, now that we've got the negatives out of the way, the hotel is super nice, updated and clean. Honestly, the rooms are better than mine at home. The hotel is also conveniently right next to the airport bus pickup point which costs 15000 pp. The hotel offers a shuttle to Myeongdong, however for some reason they don't pickup from there, so you have to walk or get an uber back, bit stupid IMO, another negative. Some people here have complained about it being in a bad location, I disagree, Kukdo is literally in the heart of Seoul and prime location. Only issue with location is they don't pick you back up after being dropped off by a shuttle.
In conclusion, great hotel and great location, for the price and the quality of the rooms, it's really hard to beat. Certainly as clean and almost as nice as the Hilton Tokyo which costs about 500USD a night, so for this price, I say go for it if you're visiting Seoul. less
Happiness674115, Manager at Best Western Premier Hotel Kukdo, responded to this review
Dear. Mr/Ms, Customer
Thank you for your stay in Best Western Premier Kukdo Hotel and we hope you had great time in Korea. Your comment is very important to us and we value your feedback. It will be a great help for our future guests. We will always try to provide better service based on your feedback.
We hope to see you again and our staff of Best Western Premier Kukdo Hotel will do the best to help your comforts.
BEST WESTERN PREMIER HOTEL KUKDO