Good Hotel, Lousy Location, Staff a Mixed Bag
28/10/2018 Michael R,
The airport bus conveniently dropped me to the door of this hotel, but I had to leave bags with the concierge and go up one floor to check-in. The clerk there asked for another credit card. When I i... more
The airport bus conveniently dropped me to the door of this hotel, but I had to leave bags with the concierge and go up one floor to check-in. The clerk there asked for another credit card. When I insisted there was nothing wrong with my card, he tried again and apologized. He'd inserted it in the wrong direction.
It took awhile for my bags to arrive at my room. I was worried my bags sitting downstairs might be taken. Room was quite large with a sitting area. Also, there was a store in the hotel to buy food and sundries, but no coin laundry, which I'd hoped for, it being Korea. No one knew where one was in this huge city, though they said a nearby hotel had one (it did, but wouldn't let me use it).
I wound up washing several socks and underwear in the sink -- never had to do that before in all my travels, always in Europe found laundromat -- and suggested to the otherwise helpful, English-speaking concierge she tell the manager it was a must (she did and later told me he agreed).
The area was not exciting, with nothing but hardware and design stores and nearby subway stations to recommend it. Few restaurants, mostly fast food or 7/11. That said, the stations were not far from interesting locations, but this was the most expensive hotel in my trip, and not even breakfast was included.
The downstairs bar/restaurant had a confusing menu, which offered something at a price that on the regular menu cost more. When I mentioned it, they charged me the lesser price. Computers were available near the check-in area, but printing cost a bundle. WiFi was okay, but the hotel did have CNN. Yay! less
Happiness674115, Manager at Best Western Premier Hotel Kukdo, responded to this review
Dear. Mr/Ms, Michael R
Thank you for your stay in Best Western Premier Kukdo Hotel and we hope you had great time in Korea. Your comment is very important to us and we value your feedback. It will be a great help for our future guests. We will always try to provide better service based on your feedback.
We hope to see you again and our staff of Best Western Premier Kukdo Hotel will do the best to help your comforts.
BEST WESTERN PREMIER HOTEL KUKDO