Getting old, rooms are dirty and staff cold
26/09/2019 Tree69, Saint-Malo, France
Coming twice a year at the Kukdo, since over 8 years. Loved the hotel, the rooms were comfortable, modern, bright, big size. Breakfast never has been a good option. Last stay, staff at the reception w... more
Coming twice a year at the Kukdo, since over 8 years. Loved the hotel, the rooms were comfortable, modern, bright, big size. Breakfast never has been a good option. Last stay, staff at the reception were like robots, no smile, cold. Hotel has turned to a Chinese group hotel, rooms are now made for 3 pax (one big bed and a small bed), making then smaller. Had to change rooms as the first one was dirty (super greasy, I guess from people eating in). Furniture, bathroom is outdated. I do not recommend if management does not change its policy.Needs a refurbishment, I felt the springs of the mattress. less
Happiness674115, Manager at Best Western Premier Hotel Kukdo, responded to this review
Dear. Mr/Ms, Customer
Thank you for your stay in Best Western Premier Kukdo Hotel.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We hope to see you again and our staff of Best Western Premier Kukdo Hotel will do the best to help your comforts.
BEST WESTERN PREMIER HOTEL KUKDO