Best Western Premier Hotel Del Mar

Hotel was fine but was disappointed in policy. I booked 4 rooms for a golf vacation. we were scheduled to arrive March 14th. Become of Corona concerns aguy wiyh a small child decided to cancel. I called hotel immediately and asked them to cancel one room and was told I would be charged because the cancellation was within 7 days(I believe it was 4 or 5 days before). I talked to manager who told me 1/2 the normal cancellation fee was the best he could do !. I had to cancel a subsequent vacation and recieved full refunds on airfare and 4 different lodgings Marriot, Airbnb,Hotel.com and Bookings.com even though some of these were "nonrefundable". Hotel was 1/2 empty. Hotel and staff were fine, but tough to accept this policy decision ! less

My husband and I live in San Diego and decided to take the weekend to live like tourists. We had heard about the Hotel Del Mar and had driven past it on occasion, but had never stayed until we had the opportunity to visit Kaaboo last September. This quiet little hotel is nestled just off of the familiar highway 101, and has a quaint charm that is hard to find these days. The hotel is within walking distance to all of the local shops and restaurants and even within walking distance to the racetrack! Since Kaaboo, we have returned 2x and plan on many more little mini vacations, getting away from our own familiar neighborhood. The hotel has a restaurant on site which made it convenient when we didn’t want to take the short walk into town. There’s a heated pool and jacuzzi, and a gym. Also, definitely splurge for the ocean view rooms! The hotel has been updated recently and the small, but charming details are hard to miss! (The lobby entry has seashells embedded in the walls! How cute!) Great hotel, so clean and well taken care of. We will be back for sure! less

Whenever we are in Del Mar, we stay at this gem as each stay is better than the last one. We decided on a last minute trip to Del Mar this past weekend and were able to reserve one of the top floor rooms with an ocean view this time. We love this hotel as we were steps away from beautiful beaches and wonderful restaurants. Everything was perfect from the check-in process with the friendly front desk team, to the cleanliness of the rooms and the nice upgrades in the bathroom. We enjoyed the delicious crème brulee French toast for breakfast in the Café. The sunset views from our balcony were simply breathtaking. The price was right and the service was impeccable. We will be back! less

Best Western @ Del Mar provided an excellent opportunity to combine business with pleasure. The location was perfect to meet with associates as well as have great access to the beach . The staff were professional and knowledgeable. The location was perfect for a stroll to local establishments and easy access to a beautiful beach. We look forward to a return visit. less

Room 307 has bed bugs. Please see other reviews regarding bedbugs at this property. General Manager, Thomas Mackey, refused to refund my money. I only spent 2 nights on a 6 night booking here due to the bed bugs. Thomas is completely unprofessional. I advised him I would be checking out of property and expected a full refund. When I got to the property he had some derogatory remarks regarding blue gloves that I was wearing that are certified to handle specific medical applications which I need and I proceeded to let him know that I did not feel comfortable with him and advised him to call the police. I felt unsafe with his behavior. I have this interaction on video as well as my request to get the police on site. Its all on video so Thomas can say what he wants but I have it all recorded. You cant evict me when I was already checking out of the bed bug ridden hotel. I recommend staying far away from this property. I will be taking the billing issue up with my credit card company since the GM wouldn't resolve it. He told me to "take him to court." I have photos and videos so this issue is well documented. I also have his lack of professionalism on video and will be addressing with corporate. The front desk personnel was nothing but nice and professional. They deserve proper recognition. less