Bed Bugs in 307 and nightmare GM
Room 307 has bed bugs. Please see other reviews regarding bedbugs at this property. General Manager, Thomas Mackey, refused to refund my money. I only spent 2 nights on a 6 night booking here due to t... more
Room 307 has bed bugs. Please see other reviews regarding bedbugs at this property. General Manager, Thomas Mackey, refused to refund my money. I only spent 2 nights on a 6 night booking here due to the bed bugs. Thomas is completely unprofessional. I advised him I would be checking out of property and expected a full refund. When I got to the property he had some derogatory remarks regarding blue gloves that I was wearing that are certified to handle specific medical applications which I need and I proceeded to let him know that I did not feel comfortable with him and advised him to call the police. I felt unsafe with his behavior. I have this interaction on video as well as my request to get the police on site. Its all on video so Thomas can say what he wants but I have it all recorded. You cant evict me when I was already checking out of the bed bug ridden hotel. I recommend staying far away from this property. I will be taking the billing issue up with my credit card company since the GM wouldn't resolve it. He told me to "take him to court." I have photos and videos so this issue is well documented. I also have his lack of professionalism on video and will be addressing with corporate. The front desk personnel was nothing but nice and professional. They deserve proper recognition. less
mysalesgirl, Manager at Best Western Premier Hotel Del Mar, responded to this review
Dear Ken: Thank you for your comments on TripAdvisor. To all of our loyal visitors and guests, please remember there's always two (2) sides to every story!
As a hotel professional, I take every allegation seriously, I retained our professional extermination company to visit the hotel and investigate the alleged complaint. NO BED BUGS WERE LOCATED!!!
It's truly unfortunate and not often I have to suggest a guest to leave our lovely property, then, I had to evict you from my property with Police Escort. Please do not ever return to our property.
Thank you in advance for your cooperation with this most important matter.