It started fabulously. Pretty hotel, nice street, and we splashed on a beautiful (and pricey) suite. Too bad the receptionist wasn't that accomodating. To begin with, he only gave us one keycard. He did not offer to help with the bags or show the room. If he had, I think we would have spent a very different night here. Because then the staff would have noticed immediately that the AC was broken. The room was incredibly hot and stuffy. But we thought nothing of it, having been on the road for hours, all across France, we just wanted to get out as soon as possible. When we came back late-ish, maybe around ten, the room was like an oven. Intolerable. It was now obvious, after fiddling with AC for a while, that it was through no fault of ours - the AC was indeed broken. My husband went down to get the night receptionist, and took his key card with him. Since we only had one, I had to wait in total darkness until they came back. The night receptionist - a young woman - could not help us at all. She actually told us we should have told them earlier! It was too late - there was nothing she could do. Goodnight. Astonished, we tried to sleep and I can easily say it was the worst hotel night of an eleven-day journey through Europe. My goodness! This was supposed to be a luxury hotel! We couldn't breathe (I'm an asthmatic) so we had to open the windows. It turned out, Troyes is the noisiest city in France. Paris would have been quieter. The windows gave onto a street were people were screaming and shouting, possibly fighting, and possibly street racing until around 04.00 AM. When that terrible racket finally died down, the worst kind of heavy machinery/street sweeping truck/garbage truck or whatever it was, started an infernal roaring, going up and down the street at a deafening volume until 07.00 AM, when I gave up and started packing. No sleep at all. At times during this nightmare of a night, I tried to close the windows, but then there was no oxygen at all, so I had to open them again. The receptionist (another one) gave us breakfast with no charge, (and also a small bottle of wine from the mini bar) but only after we complained. This was an expensive room, but we got no discount. Still, they get three stars since this was an unfortunate misadventure less
Hôtel D, La réception at Best Western Premier Hotel de la Poste & Spa, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We regret that no luggage assistance has been suggested to you on Check-in. We have therefore reminded our entire reception team that this is an essential service to offer our customers.
Concerning the air conditioning in your room, I regret that it did not work properly, we have since remedied this dysfunction...
if we could have offered you a dislocation, know that we would have been happy to do so, but we were fully booked this evening.
That is why breakfast and champagne from the mini bar were offered to you at the checkout.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.