Best Western Premier Hotel de la Poste & Spa

35 Rue Emile Zola, Troyes, 10000, France
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Best Western Premier Hotel de la Poste & Spa

The Best Western Premier Hotel de la Poste & Spa, coiled in the central city of Troyes, is a charming hotel in the cozy refinement. It is located about a hundred metres from the pedestrian heart of the cultural centre, artistic and tourist Troyes. Ou show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
35 Rue Emile Zola, Troyes, 10000, France

Reviews of Best Western Premier Hotel de la Poste & Spa

Traveller Overview:
4.5 Rating: 535 reviews
Excellent 60%
Very Good 33%
Average 4%
Poor 0%
Terrible 0%
Rating

Ton H, wrote review 18/09/2020

An excellent hotel and very well placed in the city of Troyes

We did reserve in advance for one night with parking and breakfast. Good thing we did, because the hotel was fully booked so we learned from pleasant hotel staff. The hotel room - a bit small - but... more

Owner Response
Hôtel Delaposte-Staff, Autre at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear Ton H, Thank you for sharing your opinion regarding your stay at the Best Western Hôtel de la Poste. It is a great pleasure to read that you truly enjoyed Troyes and our Hotel with all our accomodations ! Looking forward to welcome you again ! Warm Regards Théodora
Rating

ChrisB2412, wrote review 30/08/2020

Great location but average hygiene and overpriced

Great location, secure parking close to hotel and large and original rooms (we had a king suite on the 2nd floor). Only issue was that the bathroom windows were done cheaply and did not close properly... more

Owner Response
Hôtel Delaposte-Staff, Autre at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear ChrisB2412, Thank you for sharing your opinion about your recent stay in our hotel. We sincerely regret that your experience in our hotel was not to your complete satisfaction. We are not at all accustomed to this, and We apologize again, and we sincerely regret this incident. We hope that you will consider staying at our establishment again, so that we can give you a second chance to enjoy an experience that meets your expectations. Warm Regards Théodora
Rating

robertjbrooksbank, wrote review 20/08/2020

No hot water, no air conditioning & parking a nightmare!

We thought that this looked a good option for Troyes. However the first issue is the parking which is quite a way from the hotel and very tight if you are in a large vehicle. When we checked in they t... more

Owner Response
Hôtel Delaposte-Staff, Autre at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear robertjbrooksbank, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I regret the delay in repairing our boiler has impacted your stay, this kind of malfunction rarely occurs in our establishment. Concerning the air conditioning in your room, I regret that it did not work properly, we have since remedied this dysfunction... I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards Théodora
Rating

ClaireQPortsmouth, wrote review 25/07/2020

Great location

We stayed here, easy to find, but not so easy to stop outside, just to be aware. On entry there is a strict policy in place for social distancing, masks, cleanser etc. Very friendly reception, we we... more

Owner Response
Hôtel Delaposte-Staff, Autre at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear ClaireQPortsmouth , Thank you very much for your recent stay at our Property ! You have enjoyed our Hotel and its location, so thank you very much for your feedback. We appreciate ! Hope to see you soon again ! Warm Regards Théodora
Rating

hollyandchrisn, wrote review 24/07/2020

Great location

Nice hotel, Good location Parking around the corner, not that easy to find as one of you needs to pop it to get details and code to get in. But safe and locked. Comfortable bed and modern bathroom. Gl... more

Owner Response
Hôtel Delaposte-Staff, Autre at Best Western Premier Hotel de la Poste & Spa, responded to this review
Dear hollyandchrin, Thank you for sharing your opinion regarding your stay at the Best Western Hôtel de la Poste. It is a great pleasure to read that you truly enjoyed Troyes and our Hotel ! At the end of the service, we choose to serve hot food on demand to reduce waste. Looking forward to welcome you again ! Warm Regards Théodora