No hot water, no air conditioning & parking a nightmare!
We thought that this looked a good option for Troyes. However the first issue is the parking which is quite a way from the hotel and very tight if you are in a large vehicle. When we checked in they t... more
We thought that this looked a good option for Troyes. However the first issue is the parking which is quite a way from the hotel and very tight if you are in a large vehicle. When we checked in they told us there was no hot water until later and we should use the showers in the spa. The next morning there was still no hot water! The night was terrible and none of the 5 of us slept which was not great news given that we had to drive to the North of England the next day! The problem was the air conditioning or lack of it. It was sweltering, operating well below where it needed to then it stopped completely. No phones to call reception as they’ve been removed for health and safety grounds (Covid 19). We all opened all our windows and curtains but not good if your room is on the road as our children’s was - they didn’t sleep a wink! A nice breakfast was the only positive really and it was a poor end to a lovely holiday. less
Hôtel Delaposte-Staff, Autre at Best Western Premier Hotel de la Poste & Spa, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
Your satisfaction is important for us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I regret the delay in repairing our boiler has impacted your stay, this kind of malfunction rarely occurs in our establishment.
Concerning the air conditioning in your room, I regret that it did not work properly, we have since remedied this dysfunction...
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.