No place to eat for guests with kids! Don't come here with family..
Staying at the hotel one night, two adults and two kids (5 + 11), Swiss family. Booked two weeks ago via telephone, asked for email confirmation twice which never arrived. Confirmed via phone the day... more
Staying at the hotel one night, two adults and two kids (5 + 11), Swiss family. Booked two weeks ago via telephone, asked for email confirmation twice which never arrived. Confirmed via phone the day prior to arrival whether all was fine and i was told it was.
After arrival at the premises in the afternoon we were told that there is no possibility for our family (2 adults with kids) to eat at the hotel's restaurant. It is fully booked and that's it! The alternative would be to go to their beautiful bar Waves on the seventh floor but alas - no kids are permitted up there!
This is ridiculous: I have been travelling Switzerland the whole week and in non of our Hotels (from 3 to 5 stars) we were turned away for dinner!
The minimum I expect is that the hotel alerts me in their confirmation (phone or email) about this situation, so I can decide whether to come there or not. I obviously would have chosen another hotel had I known this. To add insult to injury - as an alternative to their beautiful Lakeside Sushi restaurant - we got recommended a Sushi Bar that is a hole in the wall and could be found in any suburb (maybe brilliant food but terrible setting). Receptionist very friendly and helpful but but she was alone at the desk most of the time with lots of people to check in. No concierge available, so she also had to handle the various guests looking for a place to eat (we were not the only ones).
So this will be first and last time for me in this place. I strongly do not recommend it due to their lack of professionalism and organization. Pity because the setting of the hotel is nice. less