A perfect spot for a city break or holiday.
We have just returned from a weeks stay in this hotel and I feel that I must write my thoughts on the whole experience. We travelled independently from the UK and had the hotel booked for us through our local travel agent in Lincolnshire, and in all honesty it could not have been bettered. Our initial welcome was excellent with everything explained clearly, free Wi Fi access information given out with the electronic room card, at the side of the lift were two ice cold fresh lemon water tower dispensers with disposable beakers that were never empty during the whole seven days, and at whatever time of the day or night you happened to want a refreshing drink, just help yourself in fact every time we entered the lift I think we took a beaker each up to our room, free coffee is also available in the reception lobby together with small cakes, and a basket of constantly replenished fresh apples is also available to guests in reception as well as a dish of confectionary for those with a sweet tooth!
Our room was on the fifth floor and was of immense size and beautifully furnished with a sofa, an arm chair, coffee table desk and chair and a large wardrobe, lots of wall and ceiling lights, and the most enormous bed that I have ever slept in, this coupled with a very amply proportioned en suite bathroom with bath and over bath shower head, and all the towels a couple could need, and more besides, the room servicing was also first class, and any item that was used in the bathroom was always replaced the following day, the room was kept clean and tidy throughout the week.
The buffet breakfast was as others had commented probably one of the best in Zagreb, and you could want for nothing in the vast selection that was available, and constantly being replenished too by a very attentive and pleasant staff, the food was both good in quality and of course the quantity was for the individual to decide, being buffet style.
The hotel had a bar that sold snacks as well as alcoholic and non alcoholic drinks and also had a short light meal/snack menu, which on the first night we tried and the food was first class, the following evening there was a buffet evening meal which was every bit as good as the breakfast with regard to variety and quality of presentation, and was thoroughly enjoyed.
One aspect that needs to be emphasised is that the buffet evening meals only occur when there is a large group staying at the hotel in the latter case it was an American tour group, and notices are placed on each floor level to alert all other hotel guests that a buffet will be available to them should they wish to join the group for whom it is arranged.
After this event there were no more large groups, and so we chose to take the remaining five evening meals in the Ragusa Restaurant and none of our meals disappointed us, the a la carte menu gives a reasonable choice of starters and main courses, and at the back of the menu are fixed meals of two choices of main course from Monday to Saturday, we tried many combinations of meat and fish dishes and thoroughly enjoyed them all, and regarding cost comparisons it was on a par with what you would be paying in modest restaurants in the city as we did look at a number of menus to gauge the general costs of eating out, all in we were completely satisfied with the quality and quantity of the served portions, as well as the excellent table service, both in the bar and the restaurant.
The hotel itself was extremely quiet given that five minutes from the entrance lobby you were on the main shopping street of the city, so its position in our humble opinion just could not have been any better.
As a city break position you are literally on top of all the main attractions, museums, galleries, shops, markets in fact the whole of the city centre and all it has to offer is within easy strolling distance, and having been blessed with a lovely week of warm weather we walked for miles to discover all that the city has to offer, and every evening after our meal we took a leisurely stroll to one of the numerous parks where you can sit among the locals and watch life pass you by, and we also found that the small off the beaten track cafes all offered excellent value for a coffee, beer or glass of wine as opposed to paying a premium for the larger cafes on the main thoroughfares, and the difference can in some instances be double the price for exactly the same article, and anyway I prefer to sit among the locals as it feels more of being part of the scene.
The hotel have a selection of free guide books in the reception foyer, two of which you will also find in your hotel room, one titled "Zagreb", the other "Step by Step Zagreb" and they are both excellent introductions to the city and together with the street map that if you ask at reception they will give you a copy, and make sure they circle the hotel location for you, and then if you do as we did and divide the city into quarters, in five days you will have covered most of the really important aspects of your city break.
One tip, the information bureau on the main square has one of those road toy trains that only operates on Saturdays and Sundays and a round trip on this is free, but it does not operate in the week, there is an open top bus tour that costs a lot of money, and my view is that it is not worth the outlay, but that is a personal view, as Zagreb is not a difficult city to navigate and it is not overly large either.
All in all I would recommend anyone considering a break in Zagreb to seriously consider this hotel, it is not the cheapest, nor the most expensive by a long stretch, but pound for pound it is in my view excellent value for money, it has a very attentive and friendly staff, is perfectly located for everything you will need, it is in a safe area, and you would be hard pressed to find a more comfortable room for the night followed each morning by the promise of a buffet breakfast that will set you up for the day ahead.
Finally on our last morning we asked the hotel reception to organise our taxi back to the airport, and were pleasantly surprised to find that the cost was only 120 Kuna for the journey, given that from the airport we had paid 230 Kuna that was some saving, but the taxi driver did explain that the taxi company that operates at the airport has the monopoly and thus can charge what they want! less