Shiny clean, great location
23/07/2016 notacouchpotato, London, England
This is an exceptional Best western apart from a couple of quibbles. First, it is centrally located in the middle of a spanking new shopping mall but we found it difficult to locate (maybe that was j... more
This is an exceptional Best western apart from a couple of quibbles. First, it is centrally located in the middle of a spanking new shopping mall but we found it difficult to locate (maybe that was just us...). If you come later in the afternoon you might find a parking space in the lot difficult to come by. Second, reception were OK but not the most helpful. When asked if there was bell assistance they pointed to a cart and grudgingly acknowledged they might be able to find someone. The pluses, however, outweigh the negatives. Our room was beautiful - large with acres of space for luggage and equipped with a microwave, fridge etc., though the bathroom was on the small side. Everything sparkled! The best thing about it is its location, within walking distance of the restaurants, shops and attractions of Helena. The mall itself is a real pleasure to walk in with colourful water features and historical notices about the Lewis/Clark expedition. We ate both nights at the Silver Star Steakhouse and used its bar, where the wait staff in both were first class and the menu extensive. Breakfast (included in the price) was better than average with plenty of choice. less
Marti B, General Manager at BEST WESTERN PREMIER Helena Great Northern Hotel, responded to this review
Dear notacouchpotato - thank you for your time to review. I am sorry our reception was not of the caliber that we typically receive compliments for. We know it is guest perception and we were not at our best if we did not offer to arrange assistance for you with your luggage. We want our rooms to sparkle and we appreciate that you noticed! We hope to see you again!