Not a 4* but some staff make up for it.
I spent 5 nights here on a business trip. The hotel itself is a little over the top in terms of decoration. However some people clearly like the gold and statues. Warning there is no lift here and th... more
I spent 5 nights here on a business trip. The hotel itself is a little over the top in terms of decoration. However some people clearly like the gold and statues. Warning there is no lift here and there are about 12 steps to the 1st floor. My room (325) was very basic and did not smell very clean when I arrived. The safe was broken and clearly had been for some time. The chair by the desk had also seen better days. The room was generally very tired and in need of a deep clean.
Breakfast was basic and nothing special. I could not believe you have to pay extra for a vegetarian breakfast and eggs done in any other way apart from fried !! A previous reviewer commented on the lack of soya milk. This really is a basic provision in most hotels these days. I requested that they buy some and I was going to be here for 5 breakfasts which they kindly did. I ate in the bar a few nights and it was good especially the quinoa super salad.
Hallmark Leyland have some really good staff and this is their saving grace. I have to mention Jeanbour, sorry about the spelling, he saw me struggling with my bag and bless him took me all the way to my car !! Now this is what I call exceptional service. Thank you sir, you deserve a pay rise. Your bar staff and breakfast staff are also very good. However your reception staff need some training to recognise that all customers matter not just those who are booking a wedding. Enough said.
There is a small pool and jacuzzi which I didn't use so can't comment. There is also a tiny 'gym' which is not advertised because it literally is a cross trainer and running machine in a claustrophobic/hot room. I was however very grateful because it served a purpose.
Would I stay again ? Yes probably, it is conveniently situated very close to the M6 and very quiet. less