10/04/2017 smmalone2015, Jackson, Missouri
The Best Western Premier Grand Russischer Hof offers consistent, impeccable, excellent service while maintaining a warm and friendly atmosphere. I appreciate the balance of a warm, homelike presence o... more
The Best Western Premier Grand Russischer Hof offers consistent, impeccable, excellent service while maintaining a warm and friendly atmosphere. I appreciate the balance of a warm, homelike presence of the staff with the elegance of a beautiful property managed at the highest level of excellence. Sometimes the efficiency of a property as tightly managed as this one can create a sense of cool distance. On just my second visit the staff greeted me by name. My interaction with the staff has continued to be warm and inviting at all levels. When one travels alone, at a great distance, and away from family, the atmosphere and service at a hotel can make an important difference. I appreciate very much the difference this hotel makes in my travels. I am not sure if the phrase offers the kind of semiotic punch I wish it to convey, but "friendly excellence" captures something essential in what I hope to conceptually signify when I remember my stay at this property. less
RH-Weimar, Leiter Front Office at BEST WESTERN Premier Grand Hotel Russischer Hof, responded to this review
Dear Mr. Malone
Thank you very much for your very praiseworthy review. We are all looking forward to welcome you with your group in May and we assure you of our best care and attention.
In the meantime, we wish you all the best and remain with our kindest regards,
Front Office Manager