Best Western Premier Grand Hotel Russischer Hof

The Best Western Premier Grand Russischer Hof offers consistent, impeccable, excellent service while maintaining a warm and friendly atmosphere. I appreciate the balance of a warm, homelike presence of the staff with the elegance of a beautiful property managed at the highest level of excellence. Sometimes the efficiency of a property as tightly managed as this one can create a sense of cool distance. On just my second visit the staff greeted me by name. My interaction with the staff has continued to be warm and inviting at all levels. When one travels alone, at a great distance, and away from family, the atmosphere and service at a hotel can make an important difference. I appreciate very much the difference this hotel makes in my travels. I am not sure if the phrase offers the kind of semiotic punch I wish it to convey, but "friendly excellence" captures something essential in what I hope to conceptually signify when I remember my stay at this property. less

The location of the hotel is ideal for attending the opera and visiting the many sights that Weimar has to offer. I had a very nice room on the top 4th floor with a little balcony. Extremely clean. Very friendly staff. Also good restaurant (reviewed separately). Very interesting history of the place. Many antiques in the lobby less

The hotel has a great location, directly in the city center. Within 5 minutes walk you can reach all highlights of the city. The hotel is beautiful it has a very historical design. We stayed at a historical room. The design is great you feel like in old times never the less the equipment is new. The room was huge, beds are very good and the bathroom was as well clean and nice. So we can recommend to book this room type. The hotel as a bar, a restaurant and a cofe place. Parking is also no problem. You have a parking place just behind the hotel ( 2 minutes walk). In case you plan to visit the city you should stay at this hotel. less

This hotel holds a 4* SuperiorDEHOGA rating (first class), it is a shame that the management cannot live up to it. We arrived full of headcold so felt it would be unfair to other guests to eat in the restaurant. We therefore availed ourselves of room service but did not fancy the English menu in the room. However, information in the room said we could also select from the restaurant menu but this was only in German. I therefore asked room service for a translation of the German menu only to be told by the person on the other end of the phone that she has too much to do and had no time to translate the menu. Five minutes later, there was a knock on the door and a restaurant menu appeared - in German. I do not call this first class service! We also required a gluten free menu for my wife and was told at reception to fill the card in in our room - this we did and sure enough, gluten free rolls were available for breakfast when we went down next morning. There w s also a substantial breakfast waiting outside our room when we returned which remained there for most of the day even though I told reception that they had made a mistake. The room seemed very good when we first arrived but although information stated that tea making facilities had been made available together with a hot plate for those wishing to cater for themselves, the room only had 2 mugs and no cutlery - I presume guests have to provide for themselves! The bathroom had a sink with a large crack in it and the standard of cleaning was more 2* then 4*. Our room cost £375 for 3 night - to this we had to add €19.50 per night for car parking and €19.50 per person per night for breakfast (twice the average in Germany) - it was explained to us that we could have caviar and champagne butthat sounded a little pretentiouse. I don't think we will be returning! This hotel has a no-smoking policy and there is a surcharge of €150 if one smokes in the room. As the bar openly sells expensive cigars, I asked the smoking policy in the bar. I was told that the smokers could smoke in the adjacent cafe after 6pm when the general ppublic had left (before this the strict no-smoking policy is enforced) - is this not double standards. This is not less

Really everything about this hotel is so fancy, clean, and upscale! The staff really sets the bat high - they literally bend over backwards to accommodate their guests. I actually lost my wallet in the small coffee shop attached to the hotel, went about my day and didn't realize it was missing until much later. I saw I had a missed call - the hotel called my phone to say they had found my Louis Vuitton wallet (which was FULL of cash may I add). I ran back to the hotel- it was safe behind the desk, and not a dollar had been touched. I thought for SURE it was gone for good - this hotel is so honorable and respectable in how they do business. Can't recommend this hotel enough!! You won't be disappointed. less