Do not stay at this property
Do not stay at this property. The room was disgusting, the heat did not work in one room, the other room the heat over worked, and wouldn't turn off. Called down and was told to turn off heat and open... more
Do not stay at this property. The room was disgusting, the heat did not work in one room, the other room the heat over worked, and wouldn't turn off. Called down and was told to turn off heat and open window. Slept with window open when it was 10 degrees. less
Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like we failed to provide you with the comfort and convenience you would expect from us. Further, we have some work to do to improve the products and services we offer. You must have been disappointed, and we can understand why. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future by making sure everything in your room is in working order. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.