3 night stay - had to change rooms
First impression - they need to hire more people. There was one, younger person working - he had three people on hold, three people waiting in line and an impatient dad asking for maps. There were multiple people in the bar/restaurant area, which was empty. So if you're booking during covid, be patient.
I booked two rooms, one for my mom and one for me and my fiance; both king bedrooms with a communicating door for 3 nights. We were in the older building. It was full of families - which meant a lot of screaming, crying, yelling and running feet. It was dirty, old, and run down. I was disappointed when we first walked in because the rooms looked nothing like the photos. The carpet felt like it had never been cleaned since it was installed. There was a used coffee pod in the coffee maker. The air conditioner was old, noisy and run down. We thought it was going to be nice because it overlooked the pool. WRONG! THE POOL IS OPEN 24 HOURS and we heard a group of adults and kids out there until 1am. We blasted the air conditioner to try to drown out the noise. By the morning, the air conditioner burned out and smelled "hot." When we went down to the concierge to ask her about the pool policy, she couldn't have cared less. I just asked for new rooms.
And that's when the magic happened! She gave us two brand new rooms. We knew when we walked in that they were going to be much better. The rooms were brand new and quiet. We couldn't hear anything. The sheets still sucked, but we were so relieved we didn't care.
- The gym is awesome - super clean, enough equipment, and empty
- If you get the right rooms, the rooms are great.
- You can't beat the location. We went to the park for sunset, for sunrise and to see the dark sky.
- Better coffee in the better rooms, Keurig cup type makers
- Bigger bathrooms with lots of counter space
- Great aircon (in right room)
- Super clean (in right room)
- Pool is open 24 hours (if you're not sleeping near it)
- If you have a pool facing room in the old building, it's LOUD
- Pool is open 24 hours
- Sheets are awful
- SUPER Dirty (in old rooms)
- Outdated (in old rooms)
- Aircon doesn't work (in old rooms)
We can't say much about the food because it was over priced. There aren't a lot of food options in the area, so we ate a lot of snacks and Starbucks for breakfast.
If you get the right room, it's great! It would have been a difficult trip if we got stuck with the old rooms. less
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. With travel bans in place across the globe, we are feeling the impact of the pandemic in ways that our guests may not expect regarding staffing. With reductions in the number of rooms also that we make available and the access the public has to us but not to other resources, we are certainly seeing different dynamics and taking more time with our guests. We appreciate you reminding visitors to be patient. We also appreciate you letting us know how much you enjoyed our favorite amenities like the fitness room. To hear you were inconvenienced at first but were able to move to another room you enjoyed is great to hear. Letting us know we have some work to do, you've highlighted area that need our attention. We apologize for any disappointment this experience caused you. We will take your comments into consideration and will continue to work hard to ensure our guests' expectations are exceeded at every turn. We hope you will come back to see us again to see our improvements.