21/06/2019 LoveAGreatBnB, Lambertville, New Jersey
We stayed here one night when visiting the Grand Canyon South Rim. Our room was very spacious, updated, nicely decorated, well-maintained, and clean. It had all the key amenities. We heard no sounds c... more
We stayed here one night when visiting the Grand Canyon South Rim. Our room was very spacious, updated, nicely decorated, well-maintained, and clean. It had all the key amenities. We heard no sounds coming from the room next-door. The mattress was very comfortable. The exterior of the buildings and the grounds was well-maintained as well. Our only complaint about this facility was related to signage- finding the hotel itself, then the building where our room was, was difficult. Our cell phone carrier had no service in the area, so we had no phone or GPS and had to rely on our vision to find the hotel. As we were driving on route 64, we were looking for “Best Western,” but did not see it. We circled back through Tusayan again, and finally found a person who was a local. She told us it was right before a roundabout. We still did not see a Best Western sign, but pulled into what looked like a hotel complex. We tried the first big building, which had two doors that looked like potential hotel entrances; both were locked. Then we drove around and found somebody and asked if he knew where the Best Western was. He said we were in the Best Western complex, and told us to go around the pool to get to the lobby. We still had trouble finding where the entrance was to the lobby. Once we knew that we were at Best Western, we looked at the sign along route 64 and the reason why we did not pick up on it was it looked like it was the “Premier” hotel, as that was what was in big letters on the sign. Also, even though we were given a map to find the building where our room was, we did not see numbers on the buildings and did some extra circling around till we found our room. We hope management will take note to improve their signage. Other than that, we loved the room and the facilities. less
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. It sounds like you enjoyed your stay with the exception of finding your room. We appreciate the details you provided about how our signage impacted your visit., and we are so sorry to hear about the difficulties you had in getting your vacation with us underway. Our new brand logos are not as identifiable as you remember, and it's important that we share your observations accordingly. Further, the signage around the property was not as directional as you hoped. We will take your comments into consideration as we look to improve how we communicate with our guests. We invite you to come back and see us again soon.