Best Western Premier Grand Canyon Squire Inn

74 State Route 64, Grand Canyon, Arizona, 86023, United States
based on 7568 reviews Trip Advisor Logo
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Best Western Premier Grand Canyon Squire Inn

Take advantage of our convenient location just outside Grand Canyon National Park and more at this full service Grand Canyon, Arizona hotel. Situated only one and a half miles from the entrance to Grand Canyon National Park, the Best Western Premier show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Premier Grand Canyon Squire Inn

Traveller Overview:
4.0 Rating: 7568 reviews
Excellent 37%
Very Good 37%
Average 16%
Poor 5%
Terrible 3%
Rating

ggarcia9408, wrote review 28/06/2020

Very pretty hotel and nice staff but

Swamp cooler did not cool. At 2:30 am with our three kids we had to move room because our room was too hot. They kindly moved us into a new room but the new room reaked of cigarette smoke and the toil... more

Owner Response
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your feedback. 230 A.M. is an unacceptable time to have to move rooms, and you should not have been inconvenienced so. Everything should be in working order in your room, and we must ensure our rooms are comfortable for our guests from start to finish. We are so sorry to hear about your experience and assure we we are better than this! We are working to follow state and local requirements along with CDC guidance to ensure the safety of our guests and employees, and as such have decreased some of our interactions . We will continue to work hard to ensure we meet and exceed our guests expectations. Thank you for your patience during this difficult time. We are hopeful you will return to see us again.
Rating

followingt247, wrote review 28/06/2020

1st Grand Canyon Visit

This hotel was perfect for our family of 5. Booked a room with two queens and a roll-away. They waived the charge for the roll-away since we were Best Western members which was nice. The pool area ... more

Owner Response
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you so much for staying with us and sharing such a positive review. It sounds like you had a great experience--everything you could hope for while on vacation. We work hard to provide our guests with memories that are reflected upon fondly. Thank you again for sharing your special time with us. We hope to see you again!
Rating

SaraBLosAngeles, wrote review 25/06/2020

Great, EXCEPT

3 night stay - had to change rooms First impression - they need to hire more people. There was one, younger person working - he had three people on hold, three people waiting in line and an impatient... more

Owner Response
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing such a thoughtful review. With travel bans in place across the globe, we are feeling the impact of the pandemic in ways that our guests may not expect regarding staffing. With reductions in the number of rooms also that we make available and the access the public has to us but not to other resources, we are certainly seeing different dynamics and taking more time with our guests. We appreciate you reminding visitors to be patient. We also appreciate you letting us know how much you enjoyed our favorite amenities like the fitness room. To hear you were inconvenienced at first but were able to move to another room you enjoyed is great to hear. Letting us know we have some work to do, you've highlighted area that need our attention. We apologize for any disappointment this experience caused you. We will take your comments into consideration and will continue to work hard to ensure our guests' expectations are exceeded at every turn. We hope you will come back to see us again to see our improvements.
Rating

sbegay9168, wrote review 23/06/2020

Cleanliness, missing amnesties

Dirty top blankets, no none slippery pad, fridge was dirty, used bar soap in shower, hair between sheets, stained pillows case, broken coffee maker. Over all stay was ok just a few thing they could wo... more

Owner Response
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We appreciate you letting us know what you liked and how we can improve. It sounds like we overlooked a few areas, and that lead to disappointment. We apologize for letting you down. We will continue to work hard to ensure our guests receive superior care. Please consider staying with us again so we can show you our improvements.
Rating

jc0rnacc, wrote review 21/06/2020

Visiting the Grand Canyon

My girlfriend, two dogs and I were on a road trip and this was our final stop. This BW is very close to the GC and right in the town. Pool was great. Room could be cleaner. Staff was very nice. Dog f... more

Owner Response
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and Hitting the Road with Best Western! Now is the perfect time to visit our National Parks and take a Road Trip thanks to great deals, reduced crowds, and fewer cars on the highway. We will continue to take great care to ensure cleanliness meets your standards. We appreciate your visit and look forward to your next trip.