Beautiful Property - but No Free Breakfast
Because my travel partner and I were in town to experience the Grand Canyon, we didn't spend too much time on the hotel property, but from what we could tell - it is beautiful. There are two large swi... more
Because my travel partner and I were in town to experience the Grand Canyon, we didn't spend too much time on the hotel property, but from what we could tell - it is beautiful. There are two large swimming pools and spas, one each both indoors and out of doors; a restaurant, bar/lounge, and so much more. I wish we could have been there longer to enjoy it all.
Generally speaking the hotel is clean and well maintained. It isn't your top of the line, luxury with state-of-the-art amenities, but it is nice and accommodating. My only "complaint" (and really, it isn't really a complaint) is that the room did not come with complementary breakfast as I expected it to. This wasn't really an issue as much as it was a surprised since I sort of thought that was part of the BW brand. Don't be surprised like me! less
Barbara Cote, Other at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing your review. We greatly appreciate your comments about breakfast, as it must have come as a surprise to you; we appreciate you bringing this to our attention. Please allow us to apologize for failing to provide you with the amenities you would like to have included in the price. We know value and brand consistency are important, and we can find a way to better communicate about our rates that include breakfast. When we included breakfast in the past, guests mentioned they would not like to be charge for a service they didn't use. We have, as a result, moved to providing guests with an option since each Best Western is independently owned and operated. We will continue to strive to find a way to provide the value all of our guests are looking for, and we appreciate you letting us know how our decisions have impacted your stay. We hope you will stay with us again.