Horrible shower design & shower head
17/04/2019 Maureen M,
We booked our 2 night stay, and were placed in the “7000” building. The room was fine until the first person went to take a shower after a day of hiking on the beautiful, but dusty trails of the Gran... more
We booked our 2 night stay, and were placed in the “7000” building. The room was fine until the first person went to take a shower after a day of hiking on the beautiful, but dusty trails of the Grand Canyon. The shower head could not be adjusted, and 75% of the water poured out onto the floor. Not only that, but the shower spurted water out so hard it felt like pins & needles. The pressure was NOT adjustable. Our son was crying it hurt so bad. We called to the front desk for towels to clean up the water, and let them know about the problem. The first person we spoke to seemed surprised, but when the engineer came to take a look he was aware of the problem. When we called again in the to speak with a manager we were told not only aware of the problem, but were “closing the room until the issue was fixed”. Based on our experience, I don’t believe they will address the issue this season.
We also heard the people upstairs walking and talking, and the pool was cloudy/filthy.Gross. less
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for staying with us and sharing the details of your experience. The recollection you have of the shower design and shower head sound extremely unsettling and uncomfortable. After a long day on the trails, a hot shower is so relaxing, but your accounts are anything but relaxing! Water all over the floor, extra effort and attention to get it cleaned up, maintenance in your room, painful shower pressure, and an overall feeling that we know about the problem but that you don't trust us to resolve it. Seeking solace in the pool didn't help either as you observed it as cloudy and unkempt. I am so sorry you had to go through this. I want to assure you your comfort and satisfaction are important to us, and we will do everything possible to correct these situations so they do not happen to anyone else. We hope you will reconsider staying with us again. We wish you safe travels until then.