Expensive, early payment required.
This is a very expensive hotel, not worth the money. They charged our credit card right after we booked almost one year ago. At arrival they make a reservation of another 15 dollars on our credit card... more
This is a very expensive hotel, not worth the money. They charged our credit card right after we booked almost one year ago. At arrival they make a reservation of another 15 dollars on our credit card which is not released after check-out. Breakfast is not included in the room prices, extra charge. The air conditioning system in the room is the same noisy brand we found in most hotels that were half price or less. less
Barbara C, Social Media Ambassador at Best Western Premier Grand Canyon Squire Inn, responded to this review
Thank you for taking the time to share your experience with us. We are so happy to be part of your travels, and we understand we failed to meet your expectations with regard to the quality of our facility and your overall impression of our operation. When you made your plans a year ago, you were charged for one night's room and tax at that time. There are many booking partners by whom you might be connected to us, all of whom may have their own booking policies; as for booking directly with us, we do take the advance deposit up front for one night and work hard to be upfront about that at the time of booking. I hope that did not come as a surprise to you, and it sounds like you were not expecting the addition authorization. We apologize for the inconvenience. We do open your account for charges since there are so many ways you can enjoyed the products and services we offer like shopping or dining and having the convenience to charge to your room is helpful when a card is on file. We hear your concerns, and we apologize for letting you down. We also understand you were disrupted by the air conditioner, and that is very upsetting to hear. You need a good night's sleep when you are on the road, and we have a responsibility to provide you with the rest you need. We regret that was not the case for you. We hope you will visit with us again. Please come back to visit us again should you return to The Grand Canyon so we may have another chance to provide you with superior care.