Best Western Premier Garden Hotel Entebbe

We are so grateful for this hotel. With the added COVID test on entry it was impossible to know when we would be released from testing. The Best Western was amazing. We emailed before we landed and they even agreed to allow a child to stay on an extra bed for a $25 fee. We called when we landed and told them we were testing and would call as soon as done. We tested at 1:30am and had results at 4am. They picked us up immediately and we were at the hotel by 4:20 including them driving there, picking up our luggage, and driving us to the hotel. It is super close. Maybe 5 min. We were greeted by a very professional staff! We were so exhausted and they already had the extra bed ready in the room and check in was fast. They let us check out late the next day so we could sleep longer. They also allowed us to eat breakfast late since we were arriving so late. The shower rainshower head was amazing and the bathroom/toiletries were great. They had shampoo, shower gel, lotion, toothbrush/tiny toothpaste. The water was good and hot. The air conditioning was plenty cold. Beds were comfortable and WiFi worked great. Fast forward a week later and we decided to rent a room before leaving while we waited for our covid test for flying out. We tested at Victoria medical center through test end fly in Entebbe. It was about 3 min away from the hotel. Very convenient! The Victoria mall is connected to the hotel and we had a fabulous lunch at cafe java. They also have a forex and at least 3 atms so very convenient! Across the street was the craft market and we were able to buy some very reasonable souvenirs. They allowed us to rent one room for our family since we were not staying to sleep, but instead using it for about 9 hrs for the day. It was so nice to be able to shower before our long flight. The most amazing thing was when we arrived our teenage daughter had fractured her ankle during the week. They saw her struggling to hobble along and found a wheel chair for her to use during her stay to go eat lunch etc. We were able to pay the Victoria medical clinic to purchase crutches in Kampala and have them driven to the best western later in the day. We were also able to pay 1,000 per page to print our covid tests for flying. Then we were able to use the shuttle to get the airport! Well done! Super stay. Incredibly friendly and professional people all at a fair price! I know where I’m staying in Entebbe! less

Our business trip to Uganda started with a surprise: the BW Premier Garden has much more to offer than what's visible on the website: it has a fantastic swimming pool (20 - 25 meters long) and is in the same building as the Victoria Mall where you can find everything (MTN, FOREX, ATM, pharmacy, Shoprite supermarket und much more). The restaurant is open 24 hours and has a very good quality of food. Talking about services: all of the staff are very friendly and assist whenever you need something. In COVID-times important: you can ask at the reception for calling a doctor to take the PCR-test - within a few hours (minimum 6 hours, we got it after 11 hours) the result will be sent to the reception. Very nice rooms, very clean, quiet, big bathrooms. The Botanical Gardens entrance is 200m from the hotel, very nice for a walk. The transfer from the Airport is done in 15 minutes. A fantastic hotel to stay - not only for one night. less

I stayed at this hotel for 10 nights to avoid U.K. mandatory quarantine as I had returned from DRC. I was offered a junior suite at a great price and took it. The room was clean and well maintained, the spa was immaculate along with a fully equipped gymnasium and the food at the restaurant was awesome, thanks to the chefs for great tasting food that was well presented. Location is in a high security area and the Victoria mall is 30 seconds walk without leaving the secure compound. This will definitely be on my return list if I’m forced to do so to avoid the U.K. quarantine scheme. I’d rather relax properly. All the staff I met were polite and courteous and assisted to every need. less

We stayed here on the evening of arrival before we left to go on Safari. The hotel is clean and modern and the staff are friendly and helpful. Wifi is available in all areas of the hotel. The hotel is clean and comfortable. The food is nice and the restaurant is available 24 hours. The hotel is close to the airport and next to a modern shopping mall. I would highly recommend this hotel to travellers looking for somewhere to stay before their Safari or trek. less

From the time I arrived, I was given a king’s welcome and treated in kind. The room was beautiful and the service complimented the beauty of the room. I will recommend this hotel to all who visits’ that part of the world!!!! less