Nothing dreadful, but stay elsewhere
04/11/2018 Solotravellerxx40, Chippenham, United Kingdom
It was 18 degrees outside, but the room was 26. The air conditioning wouldn't work. Reception told us that it didn't work in any room as it was a comfortable temperature, we should open our window. We... more
It was 18 degrees outside, but the room was 26. The air conditioning wouldn't work. Reception told us that it didn't work in any room as it was a comfortable temperature, we should open our window. We did that, but we looked out over a 6 lane road and it was too noisy to sleep with the window open.
The location is poor, quite a long walk from Gangnam( other stations are nearer) and over half hour from the city by subway, involving changing lines.
The hotel itself is clean and comfortable. The food tasted lovely but was very expensive. less
BW_Premier_Gangnam, 고객 담당 매니저 at Best Western Premier Gangnam, responded to this review
Dear our values guest,
Thank you for your comments concerning your stay at the BEST WESTERN PREMIER Gangnam Hotel. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced.
I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.
We appreciate your patronage and hope you will stay with us at BEST WESTERN PREMIER Gangnam Hotel the next rime you are in Seoul. I can assure you we will do everything we can to make your stay a comfortable and happy one.
BEST WESTERN PREMIER Gangnam Hotel