Best Western Premier Freeport Inn Calgary Airport

We love staying at best westerns but we were very disapointed with our stay last night. The beds were awful, not enough towels for the amount of people staying in the room, same for coffer and cups, toilet was not cleaned at was dirty, plugs are not in the best placements in the room, the lights were too dim in the room. This hotel was not worth the money and we will not be staying here again. less

The people at Best Western are courteous, kind, and friendly. The service shuttle to and from the airport is quick and efficient. The hotel is north of the airport and makes it a little far from downtown, but still it is easily accessible with the shuttle service or by train because the station is not too far. less

My flight was redirected and I had to stay in Calgary overnight. The shuttle driver was very nice and very interactive. It was nice to see people that enjoy their work. Room was clean, quiet and comfortable. The staff were very friendly, making my short stay enjoyable. less

I stayed there with my wife and infant daughter on Aug 5 for two nights. Nice hotel far off from the busy city. The room was fairly clean. Housekeeping team did a great job, especially on the second day we were surprised when we came back to our room after a hectic day city tour. However, extremely poor guest service! We drove all the way from Kamloops BC to Calgary literally a 10 hours drive including breaks. We arrived at around 11:50 pm at night . My wife and baby were standing in the front lobby while I was unloading our stuffs from the car. Not a single Hi or Greeting was given to us from the night audit, of course he seemed quite busy with his phone. Same goes with the front desk person the next morning, he never says morning or hi, just nodded the head. Is this what you expect from a hotel front desk? Next evening Night Audit Mr. Atul was friendly and helpful but then again the next person on the shift was an absolute disappointment. less

We stayed saturday night in room 319. It faces the street and airport view, you can see planes arriving. The hotel is easy enough to find and plenty of parking it is in the industrial area with dealerships all around and a tim hortons less than 5 mins away. Front desk quiet so had to ding the bell Emily came and she was very friendly helpful and cheery. quick check in. Elevator next to front desk. There is a lounge there it was not open until 6. Room well appointed but was missing faceclothes and kleenex. Not an issue for us but some might have been upset. comfortable bed 4 pillows so perfect. A chair and desk and chair. Good shower with pressure. Coffee maker for 2. bar fridge and sink and a safe as well. I was impressed with the cleaniliess. Not impressed by the guy that decided to ditch all his skip the dishes empty containers at the elevator garbage as it spilt all over, poor housekeeping would have to clean up after him. Hand sanitizer available at lobby. Keep up the positive friendly attitude Emily. Thank you less