Nice stay but very DISAPPOINTING guest service.
I stayed there with my wife and infant daughter on Aug 5 for two nights. Nice hotel far off from the busy city. The room was fairly clean. Housekeeping team did a great job, especially on the second d... more
I stayed there with my wife and infant daughter on Aug 5 for two nights. Nice hotel far off from the busy city. The room was fairly clean. Housekeeping team did a great job, especially on the second day we were surprised when we came back to our room after a hectic day city tour.
However, extremely poor guest service! We drove all the way from Kamloops BC to Calgary literally a 10 hours drive including breaks. We arrived at around 11:50 pm at night . My wife and baby were standing in the front lobby while I was unloading our stuffs from the car. Not a single Hi or Greeting was given to us from the night audit, of course he seemed quite busy with his phone. Same goes with the front desk person the next morning, he never says morning or hi, just nodded the head. Is this what you expect from a hotel front desk?
Next evening Night Audit Mr. Atul was friendly and helpful but then again the next person on the shift was an absolute disappointment. less
Kim Randall, General Manager at Best Western Premier Freeport Inn Calgary Airport, responded to this review
I'm so sorry for the service you experienced... I will be showing your review to our team and letting them know how they impacted your stay by not being more welcoming and friendly! I do appreciate your comments so that I can coach our staff and make improvements. Sincerely GM