I was pleasantly surprised
The floor plan I chose featured the master bedroom separate from the living room. That gives the driver privacy from talkative teens on the phone. The bathroom was spacious. seat in shower. quaint kit... more
The floor plan I chose featured the master bedroom separate from the living room. That gives the driver privacy from talkative teens on the phone. The bathroom was spacious. seat in shower. quaint kitchenette with a mini fridge and microwave. There is plenty of cabinet space to accommodate long or short stays. there is a sink and Keurig coffee maker and condiments. The room has a safe for your valuables and a closet with extra pillows.The location was very convenient. Surrounding restaurants will give you 10% off your meal if you show them your room card. The front desk staff(Claudia) was very nice and helpful when I checked in. The mall was literally 5 minutes away. plenty of shopping strips as well. Walmart, Target, Ross, Dollar Tree, you name it. I took my daughter to Texas Women's College, which was about 10 minutes away from the hotel. Some college, medical, veteran discounts are given. I like the way they support families visiting their college kids. free FULL breakfast buffet, cash bar with snacks in the evenings. the pool outdoors was resort style with beautiful waterfall flowing down large rocks. If you lie on one of the loungers you can close your eyes then open them up thinking that you were on a quiet island. Then the sounds from the street side traffic may ruin that vision. The rooms actually have 2 Televisions and they have actual channels that would interest most. can you say satellite TV....... I had a very nice stay. my only complaints were 1). the noise from traffic outside by the pool.maybe a privacy wall on that one side to muffle most of the traffice noise. as the area grows, so will that noise. 2). on 1/31/20 it was hard to locate the desk attendants after 5:00pm. I waited a moment then went to run my errand. came back to find the desk empty again. I called out and waited again until a young man came from outside and asked if i neded help. I said "yes", then he went to find someone. I questioned guest safety at night when no one is attending the desk. Naturally things will require the desk clerk to leave the front desk but it seemed kind of frequent and long when other customers were trying to check in. That is an easy fix. They also sell snacks in the lobby as well. There is a very nice gym to work out. ATTENTION WOMEN: There are ceiling fans in the Livingroom and bedrooms. lol less
helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
First off, thank you for the awesome comments and the constructive feedback! We take this very seriously and we couldn't be the best that we can be without finding opportunities to improve. We really love all of the things that you point out about our hotel, but we also understand we aren't perfect (as much as we strive to be!). While we would love to be able to build a wall or other device to dampen the noise along Brinker Road, that would present a new set of challenges as well. We'll keep brainstorming though! We also will make sure our staff stays within arms reach of the front desk, although since we try to make sure that all of our guests are well-taken care of, this sometimes requires them to assist elsewhere. We'll keep working and we hope that you come back and see us again!