Best Western Premier Crown Chase Inn & Suites

AC was broken and didn't work. Remember this is a Texas so it was hot and humid. Bathroom sink didn't drain. The room was next to the main parking lot exit and the stairway on the first floor so noise was constant. I asked for the new room given all these issues and they told me they were full and cannot provide any accommodations. Likely a lie since this was during and the parking lot was near empty. As far as public space, the gym appeared maintained but the water in the water cooler was old and disgusting. It has not been changed out. I was there for a meeting. I was told there was a shuttle to register for when I showed up. When I asked them about this they said there was no shuttle. I asked multiple people and they all said the same thing. So I paid for personal transportation to the meeting. At the conference I found out there was a shuttle. My problem is I guess I wasn't white because only the white folks were told there was a shuttle. less

We stay at Best Western quite often when we travel but this BW, is the best yet so far!!! Clean, beautiful decor, beds and pillows were comfortable and the pool area was stunning! Breakfast was delicious and all the staff was very nice and helpful. We will be returning next month for sure! less

The room felt like a high end hotel. The experience is one I would highly recommend. Staff and environment were very friendly and inviting. The breakfast buffet was excellent and fresh. Front desk was efficient and friendly. less

I can not say enough about this hotel .When I arrived, the staff was friendly and accommodating. The hotel is beautiful. My children was on Spring Break and they had a great time around the pool, watching tv, and the gaming on the internet. The fire pit kept us warm The Breakfast staff was wonderful, Bryant made us waffles for my family of six. The food overall was great. Thank you Bryant and Mimi for sharing in the success of our stay Thank you, Best Western for making our stay wonderful, we will return again. John and Bernita Spikes Dallas, TX less

Planning a trip to Denton and need a place to stay..you won't find a more comfortable customer friendly hotel then Best Western Premier. Front desk staff are so personable , friendly and welcoming. Manager Casey is ready to provide assistance needed. Rooms are clean , quite and comfortable. Breakfast selections include bacon or sausage, eggs, biscuits and gravy. You won't be disappointed. less