Hands Down Best in This Class
27/07/2018 CajunDoula, Slidell, Louisiana, USA
I stay in hotels an average of 10 nights per month, primarily in Texas and Louisiana. This is my first stay at this BW Premier. I am typically a Hilton or casino/resort customer when I come visit my s... more
I stay in hotels an average of 10 nights per month, primarily in Texas and Louisiana. This is my first stay at this BW Premier. I am typically a Hilton or casino/resort customer when I come visit my son in school at UT Dallas or on business with my company. But enough about me, you need to stay here.
Pros:
Value - best price vs amenities/quality. No doubt about this!
Room - brand new, comfy bed, huge room, amazing bathroom/shower, biggest TV and most channels I have seen in this class. Clean, comfortable and had everything I could need or want.
Check in/out - quick, friendly and smooth as silk.
Food/Drink - free drink coupon for Gold Elite status and the bartender (who did double duty at the front desk) made a perfect Long Island Iced Tea - better than many I've had made by a full-time bartender. Bar was well stocked and the snack store had a wide variety of items for sale.
Breakfast - best selection I have seen and ready to go at 6am as promised. Includes a fresh create your own omelet and burrito stations, again, unheard of at this price point. Plenty of no/low carb options as well as potatoes, biscuits and gravy, pancake machines and waffle machine.
Fitness center had all equipment that I needed and even the ubiquitous tiny pool area was designed to look like a resort pool with rock features and waterfall.
Cons (I am reaching here!)
Bathroom sink (which was beautiful) was very slow to drain.
Bathroom door was off level and did not want to stay open. Had to bunch the rug up to air out the steam from the (amazing) shower.
Office chair would not stay elevated. I often work in my room and that was a real problem for me. From the time I called the front desk, I had a brand new chair in under 10 minutes.
Overall, unless I stumble across something better, which I doubt, I will be driving 30 minutes past Richardson just to stay here when visiting UTD or in town for business. Best Western nailed this one! less
Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
CajunDoula,
Thanks for sharing your experience!
We really value our Best Western Rewards members and want them to not only have a comfortable stay but to feel a pampered too!
Each of our team members from the Guest Service Team, Housekeeping Team, Breakfast Team and Maintenance Team, work hard to ensure our guests know that they are experiencing the Premier Life! Thanks for letting us know where we are succeeding!
I do apologize that you experienced some issues in the bathroom of your guest room. Our Maintenance team is already working hard to address the bathroom door and sink drain.
We can't wait for you stay again! Thanks for choosing us!