Best Western Premier Crown Chase Inn & Suites in Denton, TX
While staying at the Denton location, my niece was bitten VERY BADLY by bed bugs!! The housekeeping staff leaves at 3 pm. The pool is gorgeous but smaller than expected. The yoga ball in the gym need ... more
While staying at the Denton location, my niece was bitten VERY BADLY by bed bugs!! The housekeeping staff leaves at 3 pm. The pool is gorgeous but smaller than expected. The yoga ball in the gym need air. The internet and phone just stopped working several times. The access cards made us get locked out at the pool. It was a nice free breakfast and I loved the location, walking distance from several restaurants. But another guest catalytic convertor was stolen off her truck!! Room service NEVER came to turndown our rooms because you have to tell them you want service, which would've been fine had they told us that at check in and since they leave at 3pm we couldn't get service!! But my biggest upset was what my niece had to experience due to the bed bugs!!! I will never stay at ANY Best Western hotel again!! less
Casey Martin, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
We are so sorry to hear everything about your stay was not satisfactory. Our housekeeping and maintenance team works diligently to keep the property pest free but unfortunately pests can happen, that’s why we work closely with a professional pest control company that also performs routine bi-weekly preventative pest control measures for us.
We apologize that you were not made aware of how housekeeping is operating at this time. We have service request cards in each guest room to request additional amenities and tidy services.
We do hope to have another opportunity to serve you again in the future.