Best Western Premier Chateau Granville Hotel & Suites & Conf....

1100 Granville Street, Vancouver, British Columbia, V6Z 2B6, Canada
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Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

The award-winning Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre has 90 spacious suites and 28 standard rooms, all designed with your comfort in mind. Each suite at our hotel in Vancouver, BC comes with a private balcony where g show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
1100 Granville Street, Vancouver, British Columbia, V6Z 2B6, Canada

Reviews of Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre

Traveller Overview:
4.0 Rating: 1961 reviews
Excellent 46%
Very Good 37%
Average 11%
Poor 2%
Terrible 2%
Rating

jasfad20, wrote review 13/10/2020

Great

My stay was great. I couldn’t ask for anything more. Staff and manager, I didn’t get her name was so welcoming and friendly. Free parking and upgrades was the best rewards especially when you have Bes... more

Owner Response
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this review
Dear Guest, Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you enjoyed your stay with us and you appreciated our helpful and friendly staff. Our team has been coached to ensure that all our loyal members are always recognized and enjoy complimentary parking and upgrades. Thank you for your loyalty and we look forward to welcoming you on your next stay! Best regards, Bill Thompson General Manager
Rating

rssbaltimore, wrote review 11/10/2020

Fantastic Location, Awesome Rates

Every time we stay in VanCity, my go to has always been Chateau Granville due to its location, fantastic amenities, awesome rates and excellent service. This trip was no different however we scored fr... more

Owner Response
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this review
Dear Guest, Welcome back and thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear that you appreciated our ideal location in downtown Vancouver, our amenities as well as our helpful and friendly service. We appreciate you taking the time to write to us about your experience. Thank you for your loyalty and for choosing our hotel again. We look forward to welcoming you on your next stay! Best regards, Bill Thompson General Manager
Rating

katiesampson, wrote review 05/10/2020

One night getaway

I like the location of this property. Unfortunately due to the new normal some amenities have been put on the back burner but this location tries to adjust to the changing times. The bagged breakfast ... more

Owner Response
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this review
Dear Katie, Thank you for your positive feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted that you appreciated our ideal location in downtown Vancouver as well as our convenient grab & go breakfast option. We appreciate you taking the time to write to us about your experience. Thank you for choosing our hotel and we look forward to welcoming you on your next stay. Best regards, Bill Thompson General Manager
Rating

Poojaks1993, wrote review 26/09/2020

Average

We arrived at the hotel around 10:00p.m and it was my mother's 51st borthday celebration. The hotel is located right in Granville and has great view of the busy street. However, the house service was ... more

Owner Response
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this review
Dear Pooja, We appreciate you taking the time to write to us. We are delighted to hear you appreciated our complimentary underground parking. We regret to read that we did not meet all your expectations during your stay. We do regret that you felt that our team was not concerned about your experience but I am sure that was not their intention. We take the security and comfort of all our guests very seriously. We do have an in house policy whereby only registered guests are allowed back into the hotel after 10:00 PM. Our guest's safety is our top priority at our hotel. We value your feedback as it can help us improve and deliver a superior experience for you and other guests in the future. Best Regards, Bill Thompson General Manager
Rating

SergeantHobbs, wrote review 24/09/2020

Average stay

Hotel is in overall good condition, a hairdryer was unfortunately missing in our room. Plus: complimentary parking for guests, that helped us saving expensive parking fees. I rated the stay average be... more

Owner Response
Best Western Premier Chateau Granville, General Manager at Best Western Premier Chateau Granville Hotel & Suites & Conf. Centre, responded to this review
Dear Guest, Thank you for sharing your experience. We are delighted to hear you appreciated our convenient underground parking. We are sorry to hear that we did not meet all your expectations during your stay. Being located in busy downtown Vancouver there can be a lot of activity especially on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. We appreciate you taking the time to write to us. Please do not hesitate to contact us if you wish to further discuss. Best regards, Bill Thompson General Manager