Best Western Premier Castanea Resort Hotel

Scharnebecker Weg 25, Lueneburg, 21365, Germany
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Best Western Premier Castanea Resort Hotel

Experience this unique resort, ideally embedded in the Lueneburg heath land and situated directly in front of the gates of Hamburg, offering you Golf, Spa, Wellness, Ballroom, VIP-Congress Centre, seminar and meeting rooms and a rich gastronomic boul show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Premier Castanea Resort Hotel

Traveller Overview:
4.0 Rating: 273 reviews
Excellent 43%
Very Good 38%
Average 12%
Poor 3%
Terrible 1%
Rating

theGreekJudge, wrote review 07/09/2019

Good overnight stay

Nice countryside location, good walks around. Friendly staff, quick reception. Excellent breakfast. The rooms and especially the bathroom are very modern, have everything one needs. I would change/ren... more

Owner Response
castanearesort, Verkaufsreprääsentantin at Best Western Premier Castanea Resort Hotel, responded to this review
Dear Madame and Sir, Thank you for taking the time to give us feedback for your stay. We thank you for your comment and have gladly accepted it and will review it. We look forward to welcoming you back soon. Best regards Your team from Castanea Resort Hotel
Rating

Federico M, wrote review 30/08/2018

It's a nice place to sleep

I slept whith my family in the castel apartament and it was a comortable and cleaned flat. It is just a bit uncomortable take the room keys at the reseption in the hotel and than go to the apartament,... more

Owner Response
Elena H, Director of Sales at Best Western Premier Castanea Resort Hotel, responded to this review
Thank you for your great Feedback regarding your stay at our Castanea Resort. We´re hoping to welcoming you soon again. BEST wishes!
Rating

Oeyvind L, wrote review 27/07/2018

Nice surroundings

I have stayed on this hotel several times. It is close to Hamburg, but lies in a quiet village. Much nature outside the door, nice spa and swimming pool and a delicious breakfast. Be aware to not get ... more

Owner Response
Castanea R, PA to GM at Best Western Premier Castanea Resort Hotel, responded to this review
Thank you so much for your feedback. Good to hear that you had several nice stays at our hotel and we look forward to see you soon again. BEST regards from the Castanea Resort Team
Rating

844bj_rnw, wrote review 25/04/2018

Boring hotel without any profile

Stayed two nights on a business trip. That's probably not what this hotel is meant for as it caters to golfers. Anyway, the room was fine, very comfortable bed. The food, breakfast and a buffet was n... more

Owner Response
Elena H, Verkaufsleiter at Best Western Premier Castanea Resort Hotel, responded to this review
Thank you for your Feedback on Tripadvisor.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes.
Rating

pauljanet2018, wrote review 23/03/2018

Relaxation

My husband & I love this hotel, we always leave feeling relaxed & refreshed. The pool & steam/sauna rooms are clean & there is plenty of room to relax. On our visit to the Salt Grotto ( extra cost of ... more

Owner Response
Elena H, Verkaufsleiter at Best Western Premier Castanea Resort Hotel, responded to this review
Dear Guest, Thank you for your great Feedback regarding your recent stay at our Hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thanks a lot for your nice comments and BEST wishes from Adendorf.