Best Western Premier Castanea Resort Hotel

Scharnebecker Weg 25, Lueneburg, 21365, Germany
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Best Western Premier Castanea Resort Hotel

Experience this unique resort, ideally embedded in the Lueneburg heath land and situated directly in front of the gates of Hamburg, offering you Golf, Spa, Wellness, Ballroom, VIP-Congress Centre, seminar and meeting rooms and a rich gastronomic boul show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
Scharnebecker Weg 25, Lueneburg, 21365, Germany

Reviews of Best Western Premier Castanea Resort Hotel

Traveller Overview:
4.0 Rating: 280 reviews
Excellent 44%
Very Good 38%
Average 12%
Poor 3%
Terrible 1%
Rating

kena105, wrote review 27/07/2020

Nice golf hotel

Overall we liked the hotel... clean everywhere, nice view to the golf course from the room (room 236), the wellness area with a little outdoor pool and very good quality of the golf course. The break... more

Owner Response
Peter Klaus Müller, General Manager at Best Western Premier Castanea Resort Hotel, responded to this review
Dear kena105, We hope you had a pleasant journey home and would like to thank you for taking the time to give us feedback for your stay. We would like to thank you for your comment regarding the waiting time for our current breakfast offer and will add it to our team in order to continuously improve our service quality. We would be delighted if you could take our house into account again in your future travel plans and if we could welcome you again. Best regards Your team at Castanea Resort Hotel
Rating

theGreekJudge, wrote review 07/09/2019

Good overnight stay

Nice countryside location, good walks around. Friendly staff, quick reception. Excellent breakfast. The rooms and especially the bathroom are very modern, have everything one needs. I would change/ren... more

Owner Response
castanearesort, Verkaufsreprääsentantin at Best Western Premier Castanea Resort Hotel, responded to this review
Dear Madame and Sir, Thank you for taking the time to give us feedback for your stay. We thank you for your comment and have gladly accepted it and will review it. We look forward to welcoming you back soon. Best regards Your team from Castanea Resort Hotel
Rating

Federico M, wrote review 30/08/2018

It's a nice place to sleep

I slept whith my family in the castel apartament and it was a comortable and cleaned flat. It is just a bit uncomortable take the room keys at the reseption in the hotel and than go to the apartament,... more

Owner Response
Elena H, Director of Sales at Best Western Premier Castanea Resort Hotel, responded to this review
Thank you for your great Feedback regarding your stay at our Castanea Resort. We´re hoping to welcoming you soon again. BEST wishes!
Rating

Oeyvind L, wrote review 27/07/2018

Nice surroundings

I have stayed on this hotel several times. It is close to Hamburg, but lies in a quiet village. Much nature outside the door, nice spa and swimming pool and a delicious breakfast. Be aware to not get ... more

Owner Response
Castanea R, PA to GM at Best Western Premier Castanea Resort Hotel, responded to this review
Thank you so much for your feedback. Good to hear that you had several nice stays at our hotel and we look forward to see you soon again. BEST regards from the Castanea Resort Team
Rating

844bj_rnw, wrote review 25/04/2018

Boring hotel without any profile

Stayed two nights on a business trip. That's probably not what this hotel is meant for as it caters to golfers. Anyway, the room was fine, very comfortable bed. The food, breakfast and a buffet was n... more

Owner Response
Elena H, Verkaufsleiter at Best Western Premier Castanea Resort Hotel, responded to this review
Thank you for your Feedback on Tripadvisor.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes.