Ok but room for improvement
10/11/2019 bekl2016, Brantford, Canada
Stayed here while at a wedding. Rooms are spacious, clean and comfortable. Really nice to have the sink, microwave and fridge. We ordered room service and was told it would take 15min. It took almos... more
Stayed here while at a wedding. Rooms are spacious, clean and comfortable. Really nice to have the sink, microwave and fridge. We ordered room service and was told it would take 15min. It took almost 1 hr and it was cold when it arrived and no syrup provided for the french toast. When we called back no one answered. It was served onto our tv cabinet with a plastic cover. Historically I have had meals covered with a nice silver or stainless steel cover. A much nicer lol. Also i would have expected the food to be brought to the table that was in the room. I found it odd she left it on the tv cabinet. There was free coffee and pasteries available on some floors. We would stay here again less
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this review
Thank you for your comments bekl2016 concerning your stay at the Best Western Premier C Hotel by Carmen's. I appreciate your taking the time to post.
While happy to see that your overall impression was positive, I was disappointed to see the uncharacteristic room service experience. I will be sharing it with Baci Ristorante so they are made aware we fell short of providing you with the experience typically received by our guests.
We were delighted to see that you will be honoring us with a return visit in the future, we will do everything possible to provide you with a premier experience.
Guest Services Manager