10/04/2019 OntarioTraveler9, Toronto, Canada
We stayed one night at this hotel. The exterior and the lobby were both very nice. The check in and out were handled very efficiently with very friendly staff. The room was large with 2 king sized ... more
We stayed one night at this hotel. The exterior and the lobby were both very nice. The check in and out were handled very efficiently with very friendly staff. The room was large with 2 king sized beds, a sitting area, and a small 'kitchenette' with a sink, microwave and a fridge. It was clean and comfortable.
The lighting in the room is not sufficient.
The internet connection kept cutting out and have to re-connect each time.
It was a bit noisy with function at the lobby level. Fortunately it did not go on into the wee hours of the night.
We have 3 people but only 2 full sets of linen. However the housekeeping delivered the extras within minutes of my call.
Overall, a nice hotel. less
Joe M, Owner at Best Western Premier C Hotel By Carmen's, responded to this review
Thank you OntarioTraveler9, for your comments concerning your stay. I appreciate your taking the time to share with us and hope you will accept my apologies for the inconveniences you experienced.
We have determined that the Internet issue started when we changed to a new landing page for our guest experience platform. We have removed this landing page to test if this helps with the issue. Our I.T. department continue to monitor all issues in the hopes of diagnosing and resolving any problems as quickly as possible.
I was pleased to read that any linen shortage based on the recorded number of occupying guests was remedied quickly.
We appreciate your patronage and hope you will stay with us the next time you are in Hamilton.
Guest Services Manager