Best Western Premier Bridgewood Resort Hotel

1000 Cameron Way, Neenah, Wisconsin, 54956-9807, United States
based on 810 reviews Trip Advisor Logo
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Best Western Premier Bridgewood Resort Hotel

We invite you to Live the Premier Life at our award winning, the Best Western Premier Bridgewood Resort Hotel in Neenah. Our location on the outskirts of a city of 24,000, belies the fact that our property includes a nine-hole golf course, voted the show more

Bar, Jacuzzi
Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Premier Bridgewood Resort Hotel

Traveller Overview:
4.5 Rating: 810 reviews
Excellent 79%
Very Good 14%
Average 2%
Poor 1%
Terrible 1%
Rating

gregwE9149NS, wrote review 29/11/2019

Full Service Conference Hotel

Booked two rooms here for a "murder mystery" dinner event. This property often holds concerts and performances on weekends, so we wanted to try one out. We enjoyed the "murder mystery" show and the ... more

Owner Response
RyanBatley, General Manager at Best Western Premier Bridgewood Resort Hotel & Conference Center, responded to this review
Hello gregwE9149NS, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to hear you enjoyed our facilities. We are the only resort hotel in the Fox Cities with on site amenities such as recently renovated guestrooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails that will be expanded next year. We are conveniently located off Interstate 41 in a park like setting with free parking. Thank you for joining us for our Murder Mystery event. Bridgewood Entertainment Series hosts events such as these throughout the year and include the Doo Wop Daddies, Comedians and Dueling Pianos to name a few. Thank you for the wonderful feedback regarding the Ground Round Grill & Bar. They are the #1 rated restaurant in Neenah on TripAdvisor and strive to be best in the brand. Your recommendation to others is the highest praise we can receive. Thank you for being our guest. We are grateful for your business and support. Hope to see you again soon. Sincerely, Ryan Batley General Manager
Rating

zachschneider08, wrote review 18/11/2019

Nice hotel, Not nice renovations

Overall, its a beautiful hotel. Great place for family vacations with an excellent pool area and attached restaurant! I do understand the need for updates and renovations, but it would have been nice... more

Owner Response
RyanBatley, General Manager at Best Western Premier Bridgewood Resort Hotel & Conference Center, responded to this review
Hello zachschneider08 Thank you for completing the review regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you feel our resort is a great place for family vacations. As you mentioned we have an Aquatic Fun Center and Ground Round Grill & Bar all on site in addition to platform tennis courts, mini golf and walking / biking trails. Family fun for all ages. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for the inconvenience that was caused during your stay with us. As you now know, we are fully renovating our guestrooms and reinvesting close to 2 million dollars back in to our property to make our guest's stay even more enjoyable. All 95 guestrooms will be remodeled in roughly 8-10 weeks. We try to maximize our time with the design team to shorten the construction phase and minimize the number of guests impacted. We do have the team working 8am-6pm most days to accomplish this. Although I understand how this has negatively impacted your view of Best Western, I hope it does show the commitment to reinvest back in the property to best serve our guests. Please know I will be sending you a Best Western travel card in hopes of earning your trust back in the brand. Thank you for being our guest. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ryan Batley General Manager
Rating

82TravisM, wrote review 18/11/2019

Great and cozy hotel

We booked 2 rooms adjoining for my daughters birthday, the staff was awesome and we had no issues at all. She had a great time as did her friends, we even shared some pizza with staff! Had a little is... more

Owner Response
RyanBatley, General Manager at Best Western Premier Bridgewood Resort Hotel & Conference Center, responded to this review
Hello 82TravisM, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center and thank you for trusting in us for such a special day for your daughter! I am glad to see all was enjoyed. Our team takes pride is providing memorable experiences for our guests. From weddings to birthday parties to corporate summits to business meetings, we want all guests to leave feeling wowed. In addition to proving service that exceeds expectations, we are the only resort hotel in the Fox Cities. Our facilities include recently renovated guestrooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Rating

steve g, wrote review 14/11/2019

Enjoyable stay at reasonable cost newly renovated

Enjoyed a family weekend around Neenah and Green Bay. Hotel is still undergoing room renovations on one more floor, but we did not notice anything out of the ordinary on the first and second floors. O... more

Owner Response
RyanBatley, General Manager at Best Western Premier Bridgewood Resort Hotel & Conference Center, responded to this review
Hello Steve, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are glad to see your family had a memorable weekend. Thank you to them for trusting in us for such a special occasion. I am excited to see you enjoyed the recently renovated guestrooms. We have received many compliments from guests who have stayed in them. For that we are grateful. In addition to cleanliness, comfort and best in class service, we feel we have a perfect location for family gatherings. All in one location with have guestrooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails. It is fun for all ages. Thanks again for your kind words. We look forward to your next stay. Sincerely, Ryan Batley General Manager
Rating

theabo60, wrote review 14/11/2019

Front desk staff

The gentleman at the front desk helped us untangle a booking error made by our not so helpful booking company. Rooms were nice, clean and comfortable. We attended a wedding reception where the wait st... more

Owner Response
RyanBatley, General Manager at Best Western Premier Bridgewood Resort Hotel & Conference Center, responded to this review
Hello theabo60, Great review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank for your kind feedback. Mark does an fantastic job accommodating our guests and making sure every need is filled. I look forward to sharing this with him. We are in the process of renovating our guestrooms and have heard fantastic feedback from those that have recently stayed in the rooms that are completed. We strive for comfort and white glove clean facilities. I am glad to hear our team took such good care of you as exceeding expectations is the founding principal of our service standards. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager