99% Perfect
With one small tweak, I'd give this hotel a 100%. A light and bright lobby, fireplace, friendly front desk clerk, fresh cookies, and a coffee and tea bar greeted us as we blew inside from the bl... more
With one small tweak, I'd give this hotel a 100%. A light and bright lobby, fireplace, friendly front desk clerk, fresh cookies, and a coffee and tea bar greeted us as we blew inside from the blustery cold outside. Our room was immaculate and quiet. The hot breakfast buffet was complete with everything one could need, inc. the best bacon I've had at a hotel breakfast buffet and also fresh pineapple and strawberries. Here's the one small tweak needed: the shower faucet requires a mechanical engineer to figure out! It took two of us about 10 minutes to decipher. We almost had to call the front desk. I recommend to management that instructions be printed and posted somewhere. I'm still giving them a 5 star rating and would stay here again. less
GM_Front_Desk, General Manager at Best Western Premier Boulder Falls Inn, responded to this review
Thank you for coming to see us here at Best Western Premier Boulder Falls Inn! It means so much to our team to hear that you had an excellent stay. As you highlighted, we love providing an excellent breakfast and a variety of energizing snacks throughout the day. It sounds like you felt at home in our cozy lobby. We do apologize, however, for any difficulties with the shower. Your feedback will be passed along. When your travels bring you back to town, come and see us again! We look forward to serving you.