Best Western Premier Bangtao Beach Resort & Spa

Everything was perfect about best western. We had the most amazing room right by the pool. Breakfast each day was great, staff were friendly and helpful. Wifi was also great, enjoyed our stay and will defiantly be back! Close to the beach only 30ish steps away, quiet and quaint, loved it! less

We arrived at this hotel as part of our travels around the Thailand area. The hotel was beautiful and as soon as we arrived we were welcomed by reception and given drinks which was lovely. We were told we had received a free upgrade as we were staying 5 nights at the hotel which we were so thankful for as this is the last hotel to end our travels. When arriving to our room we were happy with how clean and nice it was. It did have a slight smell what I feel was perhaps damp but other than that it was lovely. Our first day we just wanted to relax but constantly the phone was ringing and people at the door bell which was a little annoying when we had just traveled and needed a bit of sleep. The next day we arranged a trip to phi phi islands which was average, it wasn't what we expected but when we arrived back at the hotel maids had put a sign on our room saying 'do not disturb' and our room had not been cleaned and our safe was open? Nothing had been taken out but myself and my friend are very much on the ball with ensuring we check the room before we leave. I attempted to get in touch with reception about this but no answer so I rang house keeping to ask why they hadn't cleaned and put the do not disturb on? They couldn't seem to understand what I was saying so I asked for clean towels. They did come straight up and offer to clean the room then but at 19:00 I felt this was a little pointless as we were wanting an early night. Reception then phoned the room asking if I still required the room cleaning. I said no but in future I'd like the room cleaning and not for maids to put the sign on the door themselves I also raised concerns about the safe being open when we arrived back to the room. My reply was, 'hmmmmm' so I explained again... It which I realised I wasn't getting anywhere I just gave up and put the phone down. Breakfast was lovely but again, a few staff ruined this by being extremely rude to my friend, laughing at her because she had came from the poolside and still had her bikini top on, the member of female staff then walked over and said 'you need to put a top on' which was fine and understandable but then I do not understand why a circle of female staff then stood around laughing at her making her feel so uncomfortable she felt she couldn't eat at breakfast that day. I was actually disgusted by the attitude of the staff on this day!!!! We had fabulous room service and spent most of our meal times eating in the hotel which the food does not disappoint. It was lovely!! Unfortunately there must have been some Improvements being made to the hotel in which there was a lot of drilling and noises which wasn't pleasant when I was wanting to relax on days I wasn't feeling too well. On our last day we attended the bad near the pool which a member of staff named Jun attended to us, he was absolutely fantastic and his customer service was second to none. Later on when we were hungry we asked to eat in the restaurant area, my friend originally asked a female member of staff who looked at her up and down and said she did not understand and took her over to Jun, my friend asked Jun who said of course we could eat our food there and even went and got us a fan to keep us comfortable while eating!! The female member of staff who unfortunately we couldn't see her name tag came across very unwelcoming. Jun serviced us our food and we paid our bill with him also. This man is a credit to your hotel and other staff should take note. Over all, we did have some negative experiences but the hotel was nice and there were some brilliant staff it was just a shame about others that had 0 customer service skills in my opinion. less

We stayed in this hotel the first two weeks of June 2017. The transfer from Phuket airport was perfect arranged by the hotel and we had a warm welcome from the staff at the front desk.Since the Villa Wing is under renovation at present we got an upgrade to a room with seaview.The room was spacious with a kingsize double bed and we felt very comfortable during our whole stay.It was cleaned and made up every day and there is nothing to complain about. Service from all departements was very attentative and friendly. When we returned to the room in the evening of my birthday the bed was nicely predpared with "Happy Birthday" made from Orchid leaves and blossoms. The breakfast was tasty offering a broad selection of warm and cold dishes, croissants, different rolls and bread or fruits. The location of the hotel directly at beachside makes it ideal for those seeking relaxing beach holidays.The beach streches a couple of kilometers throughout the Bang Tao Bay. It's fine white sand invites for extensive walking tours. Outside the hotel you find several restaurants in the immediate neighbourhood, seven up store and a pharmacy. We left Best Western Bang Tao after two weeks very pleased and definitely plan to come back agin. A clear recommendation to all planning to spend their holidys on Phuket island. less

Great location and hotel staff excellent. Rooms big and spacious and 2 massive pools. It was low season when here so the local restaurants and bars very quiet but great spot for just chilling out. Hotel is down a small soi off the beaten track but plenty of restaurants and massage places on the doorstep. The night market at Cherng Talay is worth a look. Breakfast was plentiful and a good selection available to suit most palates. Fitness classes held daily if that is your thing on holiday. Taxi to Patong on the shuttle bus is suitable 3 times a day and gives 3 hours in Patong. less

My husband and I are just back from 14 days at this hotel we had a great time Hotel Located right on the beach spotlessly clean there was always someone cleaning twice when we were there one of the maintenance staff had the fish out of the small pond by the lobby scrubbing the pond also seen I cleaner cleaning the outdoor shower tiles with a toothbrush Room The room was lovely with a massive bed light and airy with a lovely bathroom with a wide variety of toiletries and huge fluffy towels that were changed every day Plenty of wardrobe space and a large fridge also tea and coffee making facilities with 2 complementary bottles of water every day large balcony our room was on the 1st floor with views over the pool and the sea wonderful great air conditioning and wifi signal Food and drinks We were bed and breakfast and there was plenty of choices from cooked breakfasts to Asian dishes as well as a great choice of breads rolls and pastries The drinks from the lobby bar were priced much the same as the restaurants outside the hotel and the cocktails were good Service We booked a taxi through the hotel to pick us up when we arrived which saved us the hassle of getting 1 at the airport on arrival at the hotel we were greeted by very pleasant reception staff and given a cold drink while we checked in which only took about 10 minutes we were then shown to journey room while a porter carried our bags to our fist floor room anytime we went to the reception desk everyone was very pleasant Jazz from the tour desk was lovely always saying hello and smiling when we went through the lobby she helped us book flights to Bangkok for a few days and when we came back asked us all about our trip Well what can I say about Nan who worked at the lobby bar she had us laughing every night what in infectious laugh she had she always knew what you wanted to dink There was a couple of singers on a few nights we were there and they were very good but I think they were on a bit too early Would love to return to this hotel in the future I don't have 1 complaint less