We stayed here for 2 weeks, to be honest the place on the whole was great with a few negatives! Firstly food, there are 2 restaurants, we were half board so could use both, the seafood restaurant also had a vegetarian menu, which was good for us, we ate there 4 times and the children both enjoyed the seafood. The vegetarian menu had ample choice so we were able to alternate our food, although we did have the Thai Green Curry a lot because it was amazing! The other restaurant was buffet style until the last 3 days of our stay when it became a la carte, however to be honest we were not eating from the buffet as the vegetarian choice was very limited so we were offered the vegetarian menu from the seafood restaurant which helped. Lunch was very limited if you don’t eat meat, so we often resorted to pizza, which can be rather repetitive.
The accommodation was fantastic, we had one of the deluxe family villa, which meant the children had their own room, this was great and gave us plenty of space. The rooms were very clean and our bed was made up with flowers on our Wedding Anniversary and both my husband and my birthdays. Our house keeper was lovely too.
There were 2 swimming pools but to be honest once the children decided they liked the one with the bridge and football goals they stayed in this one. My husband and I preferred to sit overlooking the sea, but we were happy to do this as we could still keep an eye on the children. It felt very safe the staff didn’t allow anyone not staying at the hotel on the site and the people selling things were kept to the beach. We were able to swim in the sea and enjoy the waves.
The entertainment was almost no existent, not once did any of the entertainment staff talk to us! There was nothing at night to interact with, 3 nights a week they have a couple who sing, they are ok, but obviously have a set and stick to it!!! There are 2 pool tables which we did play most nights, but the hotel was quite so they obviously decided nothing needed to be put on at night. Every day in the pool you could do aqua bikes, my son (11) and I both wanted to join in, I was told by a female member of staff if he could reach the peddles he could join, however a Male then said no he is too young, I pointed out I had seen a young girl doing it the day before, however he said no! This was my only interaction with the entertainment staff! (I was also a bit miffed the next 2 days when the same little girl who was younger than my son was allowed to join in!!)
The rest of the staff we met were lovely, most knew my children by name and what they liked to drink or eat!
It didn’t bother us that it was quiet, it was to be expected at the time of year. It might have been nice to have something going on in the evening though!
Also we booked all our tours through a local shop, not the reps, it was a lot cheaper, we used the ladies in the clothing shop across and right from the hotel, the ladies were all lovely and helpful and we could barter to get a better price, they were also cheaper for a taxi than the chap directly opposite the hotel, I would recommend you book with them if you want to go out and about.
Overall it was a fantastic 2 weeks and like I said the negative points were only small! less
Edissa R, Customer Relations at Best Western Premier Bangtao Beach Resort & Spa, responded to this review
We are glad you enjoyed your stay and would like to thank you greatly for taking the time to provide this detailed and valuable feedback. Feedback to us is an important component allowing us to improve all aspects of the experience we provide.
We do appreciate the fact that there is an increasing demand for more vegetarian menu options and we are working to continually improve our offerings in this regard. We have taken note of your remarks regarding your experience with our evening entertainment service and will use them as part of our implementation of improvements to the overall guest experience.
We do hope you consider us for your next stay and that you can enjoy with us your well-deserved time away from home.