Myself and my husband stayed here from 5th - 9th April 2016. I had let the hotel know in advance that it was my husband's birthday while we were in Thailand. They decorated the bed saying "Happy Birthday" in flowers and we had flowers and fruit in our room as a gift.
We were going to use the public transport to get to the hotel from the airport but as we found out on arrival there are no public buses that take you to Bangtao Beach. We ended up having to get a taxi - cost 700 Baht one way - which for Thailand is quite steep. The hotel can book this for you too but it does cost the same. It is a shame that they don't provide a free shuttle service as the hotel is out of the way.
On arrival we were greeted with a welcome drink - very nice touch. We were taken to our room on the 2nd floor (although I had requested a higher floor I was glad that it wasn't on the top floor (4th floor) as we wouldn't have been able to see the pool or sea due to the height of the palm trees - our view was beautiful. There are no lifts in the hotel - so the 2nd floor was high enough. We also had a large balcony with seats and a table. There was also a handy clothes drier to hang clothes outside.
The room was very spacious and well equipped. The bed was huge. There were robes and slippers for us to use and lots of free toiletries (toilet rolls, shower gel, shampoo, conditioner, toothbrushes, toothpaste, cotton buds, shower cap, body lotion, razors, etc ...) these were topped up on a daily basis. The bathroom was lovely - huge walk in shower with rain shower. Plenty of space at the sink for your own toiletries, etc.
Free Wi-Fi in the room and all public areas of the hotel. The TV has a few English Channels too. There is a hairdryer in the room too. Lots of free tea & coffee available. We also found a mosquito killer that we used - seemed to help keep them away.
We were given 2 free bottles of water everyday. There was a minibar in the room with drinks and snacks but these were chargeable - we just kept the water in there.
When we were there it was the Easter Holidays - just before Songkran (Thai New Year) - the hotel even though it was 95% full never felt that busy. We always found a sun lounger with a parasol at the beach or pool at any time of the day. The hotel has a policy that sun loungers cannot be reserved before 9:30am.
We stayed on a Bed & Breakfast basis although a lot of the guests were from the UK, France & Russia that seemed to have booked All Inclusive. The breakfast was extremely adequate. So much choice and always plenty available. They catered for every taste and diet. No complaints from us - always left stuffed. The restaurant that they have breakfast in is in a lovely setting just by the beach. Beautiful views all day.
The hotel can book trips / return shuttles to various destinations but it isn't cheap from Bangtao Beach. We wanted to see the big Buddha which is near to Patong but this would have cost us around 1100 Baht each way. Although the hotel does have shuttle service to Patong for around 300 Baht return twice a day they. We also checked with the taxi people who were just outside the hotel but they charged the same prices. If we had known about these high costs before we booked to stay here we may have chosen to stay elsewhere. This put a slight dampener on our stay as it would have taken quite a considerable amount of our budget just to get to and from places. We decided in the end just to have a relaxing stay and stay around the hotel for the 4 days.
There is a village next to the hotel. This has adequate restaurants, shops, tour operators, bike & car hire, laundry services, 7/11, etc. We used a laundry service not too far from the hotel that charged 50 Baht per kilo - we dropped it off and collected it the same day.
The 7/11 was quite handy for buying water (from 7 Baht) and snacks.
There was also a street vendor right outside the hotel that made amazing banana pancakes - you must try these - very yummy.
The restaurants we found to be quite expensive - same cost as the hotel. We ventured 10 minutes away and found a small roadside vendor where we ate every night - each dish was around 40 Baht - 80 Baht and beautifully cooked.
The hotel had a Happy Hour every day from 4pm - 6pm where drinks were half price. This was worth having a couple of drinks for the same price as one. A nice treat.
You don't pay by cash - you charge drinks, snacks, food, etc to your room - although remember that they add VAT on top (7%).
We booked our stay through Booking.Com - No problems using this company - very efficient and no deposit / upfront costs before our stay.
All in all a fab hotel - I would highly recommend staying there.