Best Western Premier Bangtao Beach Resort & Spa

This is the 3rd time we have visited this hotel myself and my fiancé, it is the best hotel I have ever been to, mind the is a lot of french... just be mindful of that! The staff are outstanding, especially ging, Eric the food and beverage manager is especially outstanding he has helped me and my fiancé out quite a few times. The only down fall this time around that the last 2x times we visited this hotel the snack menu was included in the all inclusive but this time it wasn’t included which I think is not right... also you had to book a day in advance for the seafood restaurant and they did snacks during the day so if you go all inclusive keep that in mind. We will be returning again to this hotel. Also if you go all inclusive make sure you ask for ice creams as they don’t tell you about them. Edmond the bar supervisor was very friendly and goes out of his way for all hotel guests. less

Firstly we arrived early in the morningafter a long flight, we weren’t able to go to our room as it wouldn’t be ready until10am. We went for breakfast and then had a wander around the resort, the resort is only small but it is very clean and very well kept. We were showed to our room which was large with twin beds and a large bathroom full sized fridge, we were disappointed that our room was at the back of the resort and overlooked the street, I did try to change and upgrade to a sea view but none were available. The service we received here was outstanding the staff were so polite nothing too much trouble. The restaurant was very clean and the food was some of the best we have had, we were there for 2 weeks and there was something different everyday. The main building only had 1 bar which we think was way too small for the amount of guests there. The staff on this bar were outstanding they worked so hard. We did 2 trips while out there to phi phi islands with an overnight stay this is not to be missed we kayaked through the islands was an amazing experience, stopped at several islands and were able to swim or sunbath at these stop points well worth the money. We also went to the green elephant sanctuary ( these are rescued elephants and there is no riding ) this was truly amazing, fed mud bathed and bathed the elephants fantastic experience. Overall we had an absolute amazing time highly recommend this resort.l less

On arrival reception staff were very good,we had a couple of minor problems and they were very helpful, our room was small and slightly dated,breakfast buffet was basic at times too busy,birds were eating from the serving spoons at food stations.Although the hotel had notices about sunbeds most of the front sunbeds were booked early with their owners not appearing to mid late morning also most of the beach facing beds are in the shade and are tightly cramped..The beach seaside restaurant was very good we ate their regularly,also the staff at the restaurant were very good.Overall our stay was just okay but not the chilled out relaxing stay we were looking for,also this hotel is an All inclusive hotel which if we had checked before hand when our agent offered it we would have gone elsewhere,sorry just one of our dislikes. less

Before we arrived I had emailed the hotel a couple of times and both times received a useful response within minutes of sending which was impressive. We stayed here for 2 weeks on an all inclusive basis and arrived early in the morning. We were welcomed and efficiently checked in within minutes. After breakfast our room was ready and our luggage carried up for us. Our room was spacious and spotless, a big walk in shower in the bathroom and a large balcony overlooking the pool and sea. The beds were huge, firm and very comfortable. We had fruit and flowers too which was a nice touch. The hotel is right on the beach, separated by a stone wall but there are steps with hand rails at regular intervals. Plenty of sun loungers, tables and umbrellas. We never had any problem finding a nice spot to sit, either around the pool or along the beach. The all inclusive option is good here, including wines, beers, cocktails, shakes, smoothies and soft drinks. You have to sign for everything but it is clear on the receipt there is no charge. The food is excellent here plenty of Thai or Western choices with freshly cooked dishes on offer. There is a choice of buffet or an al la carte restaurant for which you have to book. Without exception all the staff here are amazing and will go out of their way to help you.We had good service with a smile always . Out the front of the hotel are the shops and bars, there is a well stocked supermarket just opposite, and plenty going on. less

This hotel was great. Wonderful friendly staff, exceptionally clean, huge room with excellent Aircon and the biggest bed I have ever seen. Food was buffet style and generally good. Two small points that stopped me giving a 5* .... No cushions on the sunbeds made them somewhat uncomfortable and unfortunately the food was not as hot as I would have liked( on occasions it was like warm). Other than those two small faults the hotel is excellent! Thank you for a fabulous holiday less