Near Airport & good gym!
18/10/2018 Tim D, London, United Kingdom
It’s the second time I’ve stayed here. Last time was about 2.5 years ago. I remember being disappointed with the breakfast. Now I feel it’s improved considerably (perhaps it was a one off last time... more
It’s the second time I’ve stayed here. Last time was about 2.5 years ago. I remember being disappointed with the breakfast. Now I feel it’s improved considerably (perhaps it was a one off last time?)
The other thing I discovered this time was the gym, one of the best hotel gyms I’ve been to. It’s located in the basement and is kept fairly cool with water and towels supplied. There’s a good selection of equipment from cardio to resistance machines to free weights. Very good.
I like the fact it's a short walk from the airport. TBH I don't know why they bother having a shuttle bus. I went on foot while I saw the aircrew from my flight get into the shuttle bus. I still beat them to the lobby! The entire walk to the hotel is a fraction of what you'd walk inside Heathrow.
So is there any room for improvement? The only thing I can think of is the room service menu. It’s very limited and for some reason the ‘starters’ were double the price of the mains – probably because they’re made of more rich & elaborate food than the main courses? Even so the menu is good value for hotel rates. less
Altin C, General Manager at Best Western Premier Ark Hotel, responded to this review
Dear Tim D,
Hoping this will find you well we thank you for choosing our hotel and taking the time to write your review!
We are extremely happy to have made your brief stay pleasant and giving us the opportunity to welcome you back again. It is true we are very well located, close to airport and the shuttle service is offered as well free of charge especially in bad weather for late arrivals/early departures as an extra mile for our guests.
With regards to the breakfast we are glad to let you know we are planning another improvement of breakfast experience and hope in the coming weeks to transform it completely. Should you visit us soon in future, you will be able to see the changes.
We read carefully the detailed review and appreciate the kind words, however, we are aware of the long journey ahead. Yours comments about the room service menu and pricing are noted and we will look to enrich with more items and reasonable prices too.
Wishing you all the best and looking forward to welcome you soon we promise to do our best always!