They got everything wrong !
17-10-2017 Bruce T, Johannesburg, South Africa
Spend 2 nights on this hotel on a business trip to Accra, really disappointing.
Was checked into room 316 (I think) and the air conditioner didn’t work, I reported it to reception 3 times and was to... more
Spend 2 nights on this hotel on a business trip to Accra, really disappointing.
Was checked into room 316 (I think) and the air conditioner didn’t work, I reported it to reception 3 times and was told someone would fix it. Reception team not at all interested in actually helping.
Nothing was done about it and the first night was awful. Eventually I insisted on moving room, they took me through 2 rooms before we eventually found a room with a working aircon.
On the 2nd night I ordered room service @ 18h30, called to follow up at 19h30 only to be asked if I was with “Delta” (assuming an air crew) and was told it would be brought up now. Followed up at 20h00, same response.
Gave up, eventually an ice cold meal arrived at 20h45 - 2 & 1/2 hours later. Was told the Delta crew must get their meals first - REALLY ???
Rooms are fine & generally clean
Food is awful
Good location
Better hotels around, much better. less
BestWesternPremier, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Bruce T,
Thank you for taking the time to tell us about your experience at Best Western Premier, Accra Airport Hotel.
We are really sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
At Best Western Premier, Accra Airport Hotel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.
We do apologize for the inconvenience with the air conditioner and the restaurant staff and with your feedback we have taken immediate steps to correct this.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards,
Management.