Staff are the Main reason for 4 rating
Hotel is ok, food is fine. Internet is slow, but better than others. It is clean and tidy, rooms are ok. TV service is better than others. It was a shame the pool was not in service. What made th... more
Hotel is ok, food is fine. Internet is slow, but better than others. It is clean and tidy, rooms are ok. TV service is better than others. It was a shame the pool was not in service. What made the stay was the stay were mostly pleasant and helpful. A member of staff comes to mind, Blanche Hounsou-Kone who worked at reception. Often I saw how she dealt with problematic customers, calming them down and reassuring them that the hotel was sorry and took their compliment seriously, her behaviour made me think she was a manager there. Very Professional and very courteous and helpful to me and a credit to the hotel. After reading a question below, i also can say that she spoke French! less
Kwadwo Firempong-Boakye, Marketing at Best Western Premier Accra Airport Hotel, responded to this review
Thank you for staying with us and for the time taken in writing this detailed review. It was such a pleasure having you with us and it would be an honor to host you again in the near future. Blanche is extremely grateful for your kind words about her professionalism and wants you to know that she is even more motivated now to continuing delivering excellence.
We apologize for the status of the pool during your stay. We were in the process of updating our safety tools and introducing new pool-side leisure amenities at the time. The safety and satisfaction of our guests are most important to us in all things. We have now completed the process and our pool is fully functional and open.
Looking forward to seeing you very soon.