Grateful it was only one night!
20/12/2018 Kelle G, Africa
On the plus side the staff were friendly and trying hard. The food in the restaurant was good, although way overpriced.
The rest: Started off on the wrong foot when I had to wait at the airport for a... more
On the plus side the staff were friendly and trying hard. The food in the restaurant was good, although way overpriced.
The rest: Started off on the wrong foot when I had to wait at the airport for a very hot and sweaty hour for my transfer to go .7 km to the hotel. Turned out there were about 8 of us altogether waiting for the transfer. They apologised profusely but insisted that I wait for them rather than take one of the many taxis at the airport. On arrival they "upgraded" me to a suite. On arrival the suite smelled as though had not been opened for quite a while. I did not have hot water that night or the next morning. Not a single one of the outlets in the room worked to charge my phone - they were all too loose and the plug simply fell out of the wall. During the night it rained and I could hear dripping onto my ceiling so loud that I could not even mask it with white noise from my phone (though it did not actually leak into my room). There was really nothing pleasant about my "suite".
All in all the staff were trying hard, but the facilities were just poor. less
Best Western Pr... A, Manager at Best Western Premier Accra Airport Hotel, responded to this review
Dear Kelle G,
At Best Western Premier, Accra Airport Hotel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us.
We do apologize for any inconveniences caused and with your feedback we have taken immediate steps to correct all the issues faced.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best regards,