Not that great
This hotel is just ok, I have stayed in worse places but it is definitely not up to western standards given how expensive it is. After landing at the airport I called the hotel and requested the shutt... more
This hotel is just ok, I have stayed in worse places but it is definitely not up to western standards given how expensive it is. After landing at the airport I called the hotel and requested the shuttle which arrived promptly a few minutes later. Once I got to the hotel, however, the employee working at the front desk was not friendly at all. She also failed to add my BW Rewards number despite telling me she would.
The room itself was basically fine, however the shower stall in the bathroom was so tiny that there was no room to move around at all. I found myself constantly bumping into the faucet and doors while showering. The shower also had mold in it. No complaints about the housekeeping service. There were 2 free bottles of water in the room and a small fridge.
The Wifi was fast enough and seemed to work throughout the hotel, but there was a list of confusing options for different speeds when first logging in, some free and some not. I went with the fastest free speed. Not sure why anyone would pick the slow free speed so what is the point in having it there? A sign in the lobby claimed that they have the fastest Wifi in Africa, which might actually be true as it seemed faster and had better coverage than the wifi in the other 2 African countries I have visited.
At the pool there were no hotel staff to be found anywhere. Based on the website I was under the impression that there was drink service at the pool. It looked like there was a pool bar at some point but it appears to have gone defunct.
The interior of the hotel was also extremely hot. There was some AC in the lobby and restaurant but none at all on the upper floors. The room itself had a individual AC unit that only went down to 17C.
The one bright spot was the lobby restaurant and bar. Breakfast was good with a variety of options, although the coffee had grounds in it. Breakfast was included in the room price but I only realized this when I saw I wasn’t charged for it at checkout. Naturally the front desk lady never informed me about the free breakfast when I checked in. I also had dinner at the bar which was good and reasonably priced. The bartender was very attentive.
Overall I do not believe this hotel is a good value. This was my first time in Accra but I would imagine that there are better hotels there. less
BWPAAH2, Assistant Sales & Marketing Manager at Best Western Premier Accra Airport Hotel, responded to this review
Thank you for your feedback. As our valued customer, we dedicate ourselves to providing you with comfortability and peace of mind. We are sorry we were not able to provide you with both this time around. We have carefully noted down your concerns and we have since put in place measures to ensure that this does not occur again in the future.
On the specific issue of the AC, Management has since worked on them. With respect to the Wi-fi, it is rather unfortunate that you encountered such challenges because we still offer one of the highest internet speeds in the country. However, we have still tasked our IT team to take a second look at how to make our internet easily accessible to our guests. Our poolside is reserved only to our guests and as and when needed, we are there to offer our assistance.
We are glad that you liked our food and apologise for the unfortunate situation with the coffee. We thank you once again for bringing these matters to our attention and hope to see you again soon.