Best Western Premier Accra Airport Hotel

This hotel is just ok, I have stayed in worse places but it is definitely not up to western standards given how expensive it is. After landing at the airport I called the hotel and requested the shuttle which arrived promptly a few minutes later. Once I got to the hotel, however, the employee working at the front desk was not friendly at all. She also failed to add my BW Rewards number despite telling me she would. The room itself was basically fine, however the shower stall in the bathroom was so tiny that there was no room to move around at all. I found myself constantly bumping into the faucet and doors while showering. The shower also had mold in it. No complaints about the housekeeping service. There were 2 free bottles of water in the room and a small fridge. The Wifi was fast enough and seemed to work throughout the hotel, but there was a list of confusing options for different speeds when first logging in, some free and some not. I went with the fastest free speed. Not sure why anyone would pick the slow free speed so what is the point in having it there? A sign in the lobby claimed that they have the fastest Wifi in Africa, which might actually be true as it seemed faster and had better coverage than the wifi in the other 2 African countries I have visited. At the pool there were no hotel staff to be found anywhere. Based on the website I was under the impression that there was drink service at the pool. It looked like there was a pool bar at some point but it appears to have gone defunct. The interior of the hotel was also extremely hot. There was some AC in the lobby and restaurant but none at all on the upper floors. The room itself had a individual AC unit that only went down to 17C. The one bright spot was the lobby restaurant and bar. Breakfast was good with a variety of options, although the coffee had grounds in it. Breakfast was included in the room price but I only realized this when I saw I wasn’t charged for it at checkout. Naturally the front desk lady never informed me about the free breakfast when I checked in. I also had dinner at the bar which was good and reasonably priced. The bartender was very attentive. Overall I do not believe this hotel is a good value. This was my first time in Accra but I would imagine that there are better hotels there. less

My wife and I had a reservation and checked in about 1 and a half hours early, along with 2 others in our group. We were told to “wait small” by the ladies at the desk. We waited more than an hour and finally were given our rooms. My wife and I left for the day and into the evening arrived back to the hotel to a very hot room. We called the front desk and were told that someone would check out the AC soon. A gentleman came in about 5 minutes, looked at the AC controller on the wall for a few seconds a d said “I’m coming”........ and never came back. A half hour later at 9:30 pm I called the front desk and was told again “I’m coming”......... nobody showed up. At 10:00 pm we packed our things and left to another hotel. I’ve stayed at this hotel many times but will never go there again. The people are grossly unprofessional and have ZERO concept of customer service! less

Nothing Best here! I made this booking last minute because I decided to arrive Accra a day before my meeting. Again, as a last minute, I decided to take my wife along. She has never been to Ghana before. We arrived quite early and decided to hit the town pending the check in time. We ate at breakfast to breakfast. Good place. We then shopped at Woodin and hit BUKA RESTAURANT for lunch. On returning to this hotel for check in, the attendant who saw me and wife arrived in the morning said I have to pay $40 because my wife will stay with me and that at booking time I only indicated one person staying. Please note that I booked a Premier room and not a single bed room. I said I can understand if I have to pay for her break fast, which I expected to be a practice and consequence. She said no. I then asked, assuming I am a single guy visiting Ghana and my girlfriend lives in town would I still pay same $40, she answered yes so long she is sleeping over. Well, seeing no reason will prevail. I paid On entering the room, I then regretted booking this hotel the more. The bathroom has only a shower cubicle. When I eventually had my bath that evening I kept hitting hand against glass or the wall shower. That tells you how small this cubicle is. I had to be more cautious and bathed like I was in a cell. The drainage also is not effective as water gathers when having bath. The amenity supply in the room are just nothing compared to any hotel that charges this rate. Even $100 hotel in Houston offer for better than this. Frankly, this is some piece of rip off for room stay that cost $247. Even in the US and Canada that I have visited repeatedly, hotels where you pay this much are typically nice hotels. Then, Wi-Fi. Upon signing you will see a dashboard that ask you if you want some speed and you have to pay extra. Damn. I have stayed in budget hotels in Paris, London, Houston etc and never experienced this Wi-Fi rate card. At any rate, i chose the zero cost option and speed was not great but so long we could text our kids back home and catch up on news via social media, we are good. It was however not all gloomy. Breakfast was a okay. Nice array of options and courteous employees at the breakfast area. On checking out, Angela, the receptionist could not even say hi... nor ask if we had a good stay. I dont blame her though, she was at the desk when we arriced must have been on dury round the clock. Please dont leave money with them as deposit. On check out they will ask u to buy something, they won't give u a refund back in good time. They will tell u it will take time to process all in a gimmick to make u forfeit the money..Please Go out 30minutes earlier so u can get your refund. They had me wait so long to refund 13 dollars. They kept calling the supervisor who perhaps was on the phone gisting. I had to walk up to another staff who happens to be the sales and marketing manager. When I was tired, I left and they rush to me with the money in cedis. Will i stay in this hotel again, NEVER. less

Starting from the shuttle service from Kotoka International Airport to the Hotel to the reception, the hotel rooms, internet service, the breakfast and the restaurant, it was really enjoyable and I advise my friends and colleagues to use this hotel during their visit of beautiful Accra. less

My main problem with the hotel was the room service. They did a bad job cleaning the room, even once not changing the sheets. It was hard to reach any room services on the phone - they didn't answer most of the time A range of facilities exist and they have a very good restaurant for European food but the restaurant for African food is not good at all. I don't know why they don't just have 1 restaurant and a bigger menu. Seemed a bit segregated I'm disappointed overall with the service but the actual building, decor and facilities are OK less