Worst House keeping and front desk service
07/09/2019 sanjukta20, Kolkata (Calcutta), India
This is my second stay in this hotel. The room rent is pretty high as compared to the service offered . Not enough light in room. House keeping u can't get over phone whenever u need, the front desk ... more
This is my second stay in this hotel. The room rent is pretty high as compared to the service offered . Not enough light in room. House keeping u can't get over phone whenever u need, the front desk behavior is also rude when u ask for something . They claim themselves as 4 star but in a day only 2 bottles ( 1 ltr) water they will provide as complementary after that they will charge for it. I have never seen this in any good property. Food quality is good but price is very high. less
Scenic778693, General Manager at Best Western Premier Accra Airport Hotel, responded to this review
Thank you for completing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.
Best Western Premier Accra Airport Hotel