Nothing Best here!
I made this booking last minute because I decided to arrive Accra a day before my meeting. Again, as a last minute, I decided to take my wife along. She has never been to Ghana before.
We arrived quite early and decided to hit the town pending the check in time. We ate at breakfast to breakfast. Good place. We then shopped at Woodin and hit BUKA RESTAURANT for lunch.
On returning to this hotel for check in, the attendant who saw me and wife arrived in the morning said I have to pay $40 because my wife will stay with me and that at booking time I only indicated one person staying. Please note that I booked a Premier room and not a single bed room.
I said I can understand if I have to pay for her break fast, which I expected to be a practice and consequence. She said no. I then asked, assuming I am a single guy visiting Ghana and my girlfriend lives in town would I still pay same $40, she answered yes so long she is sleeping over.
Well, seeing no reason will prevail. I paid
On entering the room, I then regretted booking this hotel the more. The bathroom has only a shower cubicle. When I eventually had my bath that evening I kept hitting hand against glass or the wall shower. That tells you how small this cubicle is. I had to be more cautious and bathed like I was in a cell. The drainage also is not effective as water gathers when having bath.
The amenity supply in the room are just nothing compared to any hotel that charges this rate. Even $100 hotel in Houston offer for better than this.
Frankly, this is some piece of rip off for room stay that cost $247. Even in the US and Canada that I have visited repeatedly, hotels where you pay this much are typically nice hotels.
Then, Wi-Fi. Upon signing you will see a dashboard that ask you if you want some speed and you have to pay extra. Damn. I have stayed in budget hotels in Paris, London, Houston etc and never experienced this Wi-Fi rate card.
At any rate, i chose the zero cost option and speed was not great but so long we could text our kids back home and catch up on news via social media, we are good.
It was however not all gloomy. Breakfast was a okay. Nice array of options and courteous employees at the breakfast area.
On checking out, Angela, the receptionist could not even say hi... nor ask if we had a good stay. I dont blame her though, she was at the desk when we arriced must have been on dury round the clock.
Please dont leave money with them as deposit. On check out they will ask u to buy something, they won't give u a refund back in good time. They will tell u it will take time to process all in a gimmick to make u forfeit the money..Please Go out 30minutes earlier so u can get your refund. They had me wait so long to refund 13 dollars. They kept calling the supervisor who perhaps was on the phone gisting. I had to walk up to another staff who happens to be the sales and marketing manager. When I was tired, I left and they rush to me with the money in cedis.
Will i stay in this hotel again, NEVER. less
BWPAAH2, Assistant Sales & Marketing Manager at Best Western Premier Accra Airport Hotel, responded to this review
Allow us to apologise for the experiences you encountered during your stay with us. As our valued customer, we wish to assure you that we are working on immediately rectifying the issues addressed. With respect to our refund policy, we thank you for your feedback and we will quicken the process.
Thank you once again and we hope you will give us another chance.