The place has seen better days
We stayed here for a college visit and while the cost was great, it would have been nice to have a more up to date hotel. I was surprised as we regularly stay at Best Westerns and have always had gre... more
We stayed here for a college visit and while the cost was great, it would have been nice to have a more up to date hotel. I was surprised as we regularly stay at Best Westerns and have always had great experiences. This one seems to have seen better days, it is outdated and needs to be cleaned up. It looked like there were some repairs or remodel going on while we were there. Our room was a non-smoking room, yet had a faint odor of smoke in the room, which may have come from the employees. We spotted ashtrays placed on tables facing the courtyards only.
Our check-in process was quick, they did have our room reserved for only 2 nights when I needed 3 and that was quickly fixed thankfully since I was checking in at 11pm on a Thursday night after a long day of airport delays.
The bathrooms were very basic and really did need to be cleaned more thoroughly, the soap and lotion dispensers were the in the wall type. You pushed on them for shampoo, conditioner, or lotion even in the shower, it was an interesting and I am sure cost-saving way of giving out toiletries. We didn't use them at all, because with skin sensitivities there is no way of knowing what type of soaps are being used without asking.
We had issues with rooms being cleaned late and then not being cleaned at all one of the days. We called around 5pm to ask to have the room cleaned and they did come rather quickly to do so. We traveled with others in our family and they stayed in a room next to ours and their reservations said continental breakfast included. When we went to have breakfast we found that the place dark and closed and told the employees were late and were not sure when they would be in. Well we never went back and went to The Grandview instead for breakfast, which was great.
Another issue we had was the fitness center, while I understand that hotels do not usually have the greatest fitness equipment this one really lacked in most every area of fitness equipment. There was one treadmill, one elliptical and some type of universal lifting equipment and it was cumbersome to use due to the lack of space.
It really is a shame, because this looks like a hotel that really has some potential, just needs some updating and cleaning up. I just don't think it quite lives up to the Best Western name at least not yet. less
prairieinn, Front Office Manager at BEST WESTERN Prairie Inn & Conference Center, responded to this review
Thank you for your review. I have forwarded your review to management. We always want our guest happy and comfortable. I apologize that we did not exceed your expectations. Please feel free to give us a call at 309-343-7151. We would like to see you again soon to show you that we can make your stay enjoyable.