Best Western Potomac Mills

Stayed Tuesday December 3rd. To take the auto train. Great stay. Very good accommodations, very clean room and lobby. The best breakfast selection I have ever seen. I will recommend this BW to everyone. less

We redeemed our free one night voucher here. Motel was very easy to find, it's right off the exit ramp. Very nice appearance on the outside. Lobby was very clean, with a modern look. The room was very clean and spacious. No carpeting. Loved that feature. Bed had a firm but not to firm mattress. It was really a much nicer room than I expected. We stayed Nov. 28th. They had several groups there but it was quiet and even though the breakfast room was crowded they didn't run out of food and everything went smoothly. We really wanted to be closer to D.C. However because it was so nice here we're glad we did. Overall we really enjoyed our stay. If all Best Western's are like this one, it will become our motell of choice. less

Pros: Decent breakfast with nice size dining area. Breakfast drinks, coffee & hot chocolate was available all day & night. Room was clean. Bathroom was as well. Hotel was quiet. Not a lot of guest movement & noise. The young man working the front desk was very nice & professional. Cons: The hotel is a little dated. The television was so cloudy. Apparently not HD. The heating system was very loud & irritating. It was naking some type of noise. There's no microwave nor refrigerator in the room (You have to request it). We did priceline & was fully aware of the policy. However we've never had an issue with getting a King size bed upon check-in. The policy states based on availability. However the supervisor said they would only do it for an additional 50.00 per night. Really ridiculous. Given the fact they weren't overbooked. And I'm positive they had Kings available. He showed no interest in trying to accomodate us, as guest at all. I was advised to speak with the general manager Charles, but he was not available when we arrived. Overall this did not make for the most pleasurable stay. And I would more than likely never stay here again. Nor would I recommend it to a family member or friend. I'm all about great customer service. less

This hotel has become our "go to" hotel when traveling in the DC area. This is the second review I've posted and I have already booked another night next month! I cannot stress enough how fantastic it is to stay at this hotel. Both of our previous stays we were given king rooms, at the end of the hall. It is a quiet hotel, but each morning we've gone to breakfast we were surprised that the hotel was FULL of people! You just don't hear anything when you are in your room; it is amazing. The staff is always friendly and helpful, the hotel is conveniently located just off I-95 and Potomac Mills mall. There are plenty of food options in the area. The rooms are well appointed, clean and the breakfast is really above and beyond expectations. I am looking forward to my pending stay next month! less

This hotel was great from the start. A quick check in and lots of free snacks to boot. The desk attendant was very helpful and our special requests were granted. The room was nice and they had a nice welcome bag in the room. The room was very clean and the beds were comfortable. They really try here to keep you business. The breakfast was great with lots of selections and the food was good. less