Overall, the hotel is like any other hotel in it's class. I try to stay at this Best Western, due to the location (Mall, Access to the highway, close to my daughter, etc). I come in from St. Louis to ... more
Overall, the hotel is like any other hotel in it's class. I try to stay at this Best Western, due to the location (Mall, Access to the highway, close to my daughter, etc). I come in from St. Louis to Woodbridge, and no matter what the rate is have enjoyed my stay here. But, I found out on the last trip, they charge an extra $200 bucks (on top of your hotel cost). The clerk at the desk stated that I should see a refund of the $200 once I checked out. It's been 2 days. And the only thing the hotel can say is "Not our fault, it's your bank." This shows alot of bad things about this hotel, but in the end, what kind of clientele does t his hotel have around. You can't punish customers, due to the couple of bad customers you previously had! The customers will be fine with paying other hotels in the area (an additional amount) then having to pay $200 (on hold) until who knows when the money will be given back. If you cleaned the rooms on a regular bases, your housekeeping department should be able to let you know what room has the weed coming from it or whatever problems you maybe having at this hotel. Otherwise, this looks like a money grab. Think about it 100 guests (staying for a weekend) times $200= $20,000 dollars in an escort account for the hotel. May not seem like much, but do that over 52 weekends. less