I have stayed at this property on 4 occasions over the past 6 months, and have been increasingly impressed with the service on each visit. Admittedly, on my first visit, which had been booked on-line... more
I have stayed at this property on 4 occasions over the past 6 months, and have been increasingly impressed with the service on each visit. Admittedly, on my first visit, which had been booked on-line via hotels.com, I was a little uncomfortable with the decor. It is in need of a decor upgrade when compared with newer properties. However, some might find it quaint in a way, compared with the newer "Express" / "Businessperson oriented": hotels. It is, in no way, shabby, or lacking at all, just a bit outdated, but homey.
From a standpoint of customer service, I can't say enough. The Front Desk staff is outstanding, always expressing their concern with your comfort, well being, and needs. In particular, I want to mention a few by name, but their additional support are equally as capable.
Deonte - Front Desk Manager
Dianne - Front Desk Night Audit
Gerald - Front Desk Associate
Shante - Front Desk Associate
The Housekeeping staff is outstanding and helpful, especially given my unusual hours. less
Charles S, General Manager at BEST WESTERN Potomac Mills, responded to this review
Thank you for taking the time to comment on your recent experience at the Western Potomac Mills.
We appreciate your patronage and your feedback as we strive to lead the industry in customer care.
At your service!