When I pay an agreed upon fee for hotel accommodations, I have a reasonable expectation that basic items will be provided.
We stayed here at an unfortunate time when the on-site laundry facilities were broken and they had to launder all linens and towels at another nearby hotel. I understand that laundry facilities can breakdown, but how do you not have enough towels, sheets and shower curtains to fully stock your rooms while others are being washed? We came home multiple days wanting to shower and get ready for evening (we were in town for a wedding) and only had a hand towel for two people, no bathmat, bath towel, and one time, no shower curtain either! When the bed linens were changed, they didn't replace the mattress cover. There was one single sheet over the mattress - and we could both feel the threading pattern of the mattress underneath us. We were very patient, but nothing was done to rectify the situation or make us feel like we were getting the service or accommodations we paid for.
As a guest of this hotel, I met my obligation by paying the fee in full upon check-in. This hotel did not meet it's obligation and when I asked for any reasonable reimbursement for the inconvenience of staying here while they were having a problem with their laundry, I was just told, 'Sorry, no." Had they provided ANY effort of a reimbursement, it would have changed my whole experience. less