Best Western Posada Del Rio

Not what I paid for (Did not honor the Breakfast included), daily problems with key card "waist of time", unsafe room - staff open my room at 2:00 am to put another guest? why that happen? be aware of this terrible customer service issues. Not a pleasant experience at all!!! Plus as an extra one at no charge: Roach was seen at bathroom less

i was inpress when arrive to this hotel how cozy it was the lobby the rooms all very nice the buffet tipe restaurant OMG breakfast the omeletes superv the chilaquiles in a green sauce refried beans and scramble eggs with chorizo delicious sweet mexican bread donuts with cinamon and sugar the coffe very good the juices pineapple with alfalfa and orange juice hummm i was here for four days and they never repeat the menu every day something different the people very nice and freiendly less

I've stayed at this hotel several times in the past 10 years as part of a charitable trip, staying in both the ground and upper floors, both north and south wings, and If I had my choice, I would not stay here again ... unless I was there for a loud party. The hotel is very resonant, and noises carry easily - it's made out of cinder blocks and tile floors. Simple conversation in a hallway is amplified (good luck napping during the day). Rooms facing the street are subject to noise all day long from the market. And on weekends it can be difficult to sleep before 2 a.m. - the banquet rooms are often busy with wedding receptions or other parties, and the music thumps throughout the hotel. Room keys are frequently deactivated - be ready to walk back to the front desk every day. The front desk does not exchange currency, and instead sends my friends and me to the small bar in the billiards room (even when nobody is there), or to the cashier in the restaurant, which is within arms' reach from the front desk. The exercise room is pathetic - for the past 6 years, the treadmill has been inoperable for anything but walking upon by a 98-lb person (the tread "bottoms-out" as soon as you start running); the stationary bike seat tilts backwards 90 degrees (which might be an interesting feature in a different kind of hotel); and the "weight bench" wobbles, as if the nuts and bolts were tightened by the same 98-lb weakling. This year was the first time I saw someone "fixing" the equipment - "fixes" which lasted until I tried running on the treadmill and my friend tried riding the bike. House-keeping staff are attentive and friendly. The breakfast buffet is fantastic, and the waiters are wonderful - it's a destination for the locals. less

We've stayed here twice a year for several years on our way to & from our Mazatlan condo. We have always enjoyed our stay especially the Tony Roma's room service & the fabulous Best Western breakfast buffet. This year was particularly pleasant because of Katrina. Her good English & extremely helpful manner make her a valuable asset to this hotel. We were also pleasantly surprised by the new carpeting & refreshed decor in the always immaculate rooms. less

Directions from highway not good. The hotel is difficult to find. We needed to pay a taxi driver to lead us to the hotel. After we finally got there everyone at the hotel was very helpful. We had a good stay. less