A generally enjoyable stay
21/10/2016 AlanD675, Gillingham, United Kingdom
A good location close to the beach and coastal walks. There are two limited car parking areas, with the hotel located at the top of a fairly steep hill so if the top car park is full, there is some wa... more
A good location close to the beach and coastal walks. There are two limited car parking areas, with the hotel located at the top of a fairly steep hill so if the top car park is full, there is some walking involved. There is however a no parking area in the top car park where guests can be dropped off, and luggage can be unloaded/packed if necessary before parking elsewhere. The Reception is close to the entrance and the staff were welcoming and helpful. We were located on the 2nd floor and unfortunately given the historic nature of the building, there are no lifts. The stairs are steep but assistance is available with your luggage on request. We had a beach/seaview room which was good, clean and reasonably spacious, although with a very small TV. Free Wi-Fi was available. The soundproofing between rooms is very poor and we had one person who could snore for England on one side and a couple who were engaging in a scene from When Harry Met Sally on the other, the latter being more amusing. Notwithstanding the neighbouring sound effects, we still managed a decent night's sleep. Breakfasts were good and served to the table. We dined in the restaurant during our stay and while the food or service was not to the highest standards, it was satisfactory and the meals were tasty and plentiful. One comment is that the service in the restaurant could be more welcoming as there is an inconsistency. From a customer perspective, it is irritating to feel that you are an inconvenience and equally to leave the restaurant without a friendly word. The nearby bar was usually unstaffed but after standing for a short while, someone would appear and serve. Again, it was not welcoming so we only used this the once. Porth Veor Manor is in a good location and notwithstanding the few irritations, we would consider staying again at some point in the future. less
Jamie R, General Manager at BEST WESTERN Porth Veor Manor Hotel, responded to this review
Thank you for your feedback.
We will use this moving forward to ensure our service is always improving for future guests.
Due to the time of year staffing levels have to reflect the number of guests staying with us and our front of house team work between the restaurant and bar but are always happy to assist guests wherever they can.
We hope to see you with us again in the future.