ANY INTERNATIONAL TRAVELERS WHO WOULD CHOOSE TO SLEEP IN A ROOM OF VOMIT AND PAY TO DO SO?
21/09/2017 anne m, Pietermaritzburg, South Africa
What more can I say? Why would management knowingly not tell international guests that the room had been vomited in two days before?The guests could at least attempt to find alternate accommodation an... more
What more can I say? Why would management knowingly not tell international guests that the room had been vomited in two days before?The guests could at least attempt to find alternate accommodation and even after management's attempts to clean the room, it had made no difference, so a fan was placed outside the room door to swish the vomit particles around in the room. Management did not admit to the vomit smell, but after our opening the room door, they offered to find us alternate accommodation of totally insulting standards at the Beachcomber apartments!!!!!! where the lady there told us about the vomit episode saying it's not their fault. Well, that doesn't mean we have to sleep in it. Tear up the carpet, buy a new bed, get an air conditioner . Do what you need to do to maintain a service you are offering and expect 4 star payment for. Misleading star grading on the internet, as they are not 4 star only their cottages are. Find another place to stay. Definitely moved on to better accommodation we found on our own. Highly irritating, inconvenient, unreliable and disappointing. After having to go back there to "ask" for our money back, which was paid in advance online, it was refunded. less
Jamie R, General Manager at Best Western Porth Veor Manor Hotel, responded to this review
Thank you for your feedback.
As mentioned at the time, the room was inspected the morning of your arrival having been professionally cleaned after a previous guest had departed and not reported the incident. On the morning of your arrival the appeared to be of saleable standard after the considerable professional cleaning that had been undertaken to rectify the damage that had been sustained.
We shared your frustration when on check in this was not the case and offered accommodation at our sister site in Watergate Bay which was declined by yourselves.
I apologise for not being on duty at the time as this would have helped to speed up the refund procedure but the staff on duty did all that was possible at the time and the room is now thankfully refurbished.