Still under remodel as of 11/14/2018
18/11/2018 Rebecca B, Temecula, California
First off, there is not much to do in Porterville and I would not call it a destination place. There is Sequoia and Kings Canyon within 45 mins to an hour but due to road work within the park, you can... more
First off, there is not much to do in Porterville and I would not call it a destination place. There is Sequoia and Kings Canyon within 45 mins to an hour but due to road work within the park, you cannot get to the "big trees" without waiting in long traffic and we were there during the Paradise fires so everywhere was smoke and ash.
Secondly, we were charged the FULL room price regardless of the construction and trash everywhere. Seems like they could have cut the nightly fee considering the ongoing construction across the street from the hotel on the new Aldi Market and the remodeling still occurring inside the hotel!
The construction crew working on the Aldi store, stays at the Best Western and although they were very polite, they do rise at 5AM and their constant slamming of doors with accompanying hallway noise all makes for an early wake up. It seems the rooms next to ours were used as staging areas for the interior/exterior remodel of the hotel which caused daytime noise and distractions. My husband was in Porterville for a business meeting. I tagged along and worked inside the room remotely for my job but the constant pounding was annoying and prevented me from making any work calls.
The main thing I HATE about booking with any Best Western is they use a 3rd party. You have to pay close attention when booking online because if you click on the Best Western website (or what you think is their site) it defaults to a 3rd party who could give a sh*t about you or your travel plans. As it was, I booked the room and needed to change the reservation, a day after booking, to 1 day later arrival and 1 day longer stay. I called and was directed to the 3rd party who told me "your chance to change or cancel expired 10/14/18" I had not BOOKED until 11/7/18 so basically my chance to change or cancel was PRIOR to even booking the room!! Beware. I had to call the manager and change the dates, but he was not happy about it.
When we arrived, we were told the pet fee was $50 per night=$100 but to that they added sales tax. The room charge was supposed to be $112.00. Discover card sent me an alert advising we were charged $108.00 for the pet fee and $351.50 for 2 nights at a Best Western! So....$175, plus $50 pet fee for 2 nights at a Best Western? I called the Front Desk and was told they would "go over the charges and call me back". I never received a call but I did manage to get the charges resolved. Not very happy and don't plan to return to Porterville anytime soon. less
JohnS17733, General Manager at Best Western Porterville Inn, responded to this review
Thank you for your review, we are taking steps to make changes in order to make a guest stay more satisfying. These concerns will help us focus on the right areas.