Staff should masks when interacting with guests. Staff should wear masks when cleaning and turning over rooms. The lack of respect is evident, signs up saying masks required to enter and then staff wears none.
This same level of respect is seen in the service and in the cleaning. During check in felt ignored and then when he chose to acknowledge us standing, asked us if we were a part of a prior party... Which was also sitting waiting for their keys, while he was training a new hire how to do the check in process. Did not bother to show his new hire how to acknowledge and help waiting guests. Sat waiting around with them and had to ask if the keys were ready to take because the process seemed to be completed and us just being kept around to listen to his training. Yes our keys were ready and they were just making us wait. In the evening we regretfully had to go back to the counter to ask for different items, normal enough, extra towel and privacy door sign, but ourselves and two other guests who were trying to check in were left waiting and the staff wandering around trying to find each item. They wandered off to find the towels and sign for me and left the 3rd guest waiting behind. Not sure how long he had to wait afterwards.
In terms of the lack of respect reaching into cleanliness/sanitation, there were noticeable stains on the curtains, towels, and around the sinks, even where the soap bars and other products are stocked, they stocked a wrapped bar of soap but left the stains/dirt from previous guests in open view. All these were noticed because during check in you initial that you will inspect your room, and if it is not brought to their attention it is you who caused it and not worth fixing.
less