09/10/2018 WM95023, Hollister, California
We have stayed here on many occasions for many years while preforming work in the area which has limited lodging options. We always reserve multiple rooms, usually for months at a time, and we always ... more
We have stayed here on many occasions for many years while preforming work in the area which has limited lodging options. We always reserve multiple rooms, usually for months at a time, and we always seem to have an issue with additional charges being added to our bill. Only after questioning charges do we find out that they are for towels being soiled or things apparently going missing that haven't been touched let alone removed from the room. The staff at this location is helpful and accommodating, but the owner forces them to charge additional fees unknown to the guests. The owner is very augmentative and rude when you have to deal with him. It's unfortunate that this is a representation of the Best Western name. less
JohnS17733, General Manager at Best Western Porterville Inn, responded to this review
Thank you for your review. We do take steps to try keep our cost down for all the linen that gets damanged on a daily basis. If the towels were use to wipe oneself after washing then only normal wear would take place. But we encounter many damaged towels that looked like they were used to clean tools or shoes. We use these fines as an attempt to discourage the heavy damages that occur on these items.