Best Western Porterville Inn

I've stayed at this hotel MANY times when visiting my girlfriend's family in Porterville, CA. This time we brought my two daughters so I got two rooms adjoining. After the first night, my girls woke up to ants all over their end table as well as on their beds. Not a couple ants, an infestation. They were on the floor as well as their computer backpack inside and out. My youngest even had some in her bed with her. Ultimately, we were relocated after first being told they were going to clean that room thoroughly. I ended up moving all our stuff to the second floor with the help of the one really great girl who works the front desk. Moving two rooms when it's 108 outside isn't what I had wanted to be doing during this trip, but it was necessary. I informed the front desk lady, Minni, that I wanted a call from the manager or owner before the end of my stay and I wanted to be informed on what change would be made to our rate. We were there for 4 nights, two rooms. Mind you, the money is the least of my concerns. This is about doing what's right. I'm in the customer service business and know the importance of taking care of customers. I never got a call back. So, I called on my drive back to LA and asked the manager on duty what was being done to our bill. He informed me that the owner said they would be taking 10% off the first night of one room. I was blown away. And I admit, the manager was on the receiving end of some sarcasm. I asked him to repeat it again to me... and to tell me that 'Here at the Best Western In Porterville, if your kids wake up with ants all over their stuff as well as on their bodies in bed, we are happy to offer you a 10% discount on one night." I told him the obvious thing to do here would be to fully comp one night on one room. That's one out of the 8 charged nights. That wouldn't be what I would do, if I ran the place, but it should be the minimum. I asked him to have the owner call me within an hour and tell me himself of the decision. The owner did call back and informed me that actually he'd be doing nothing, as we were moved to different rooms. This is among the worst failures of common sense I've ever experienced. And again, money is the least of my concern. Heck, I'd give anything that came off my bill, to the charity of Best Western's choice. Money is not what concerns me here. It's pure incompetence. I've contacted corporate and look forward to their thoughts/position on this. less

The room was clean and the breakfast good. The bed was comfortable, but they could use some new pillows. My room key worked for my room, but not for the exterior doors, which was very inconvenient after using the pool. Also, bring your own beach towel; their pool towels are the size of dish towels. All in all a good deal, and much cheaper than the Holiday Inn Express. less

Construction was ongoing and started promptly at 6:30 am. There were guests with dogs who were in the hallway with loud music playing from their rooms with their doors open. The tile floor was wet and extremely slippery. Not a good experience at all. less

Currently, there is some construction involving the addition of elevators. It is only a two story building. The rooms are nicely kept. The breakfast room was large and clean. The staff is friendly. The pool area is very pleasant. There is a Denny's next door so a person could just walk from the BW. less

No one let us know that the pool was out of order or that so much construction was going on. I promised the family we would have a pool and not even given warning (maybe via e-mail) that it was out of order in a town that the temperature is in the 100s. Would have been nice to know so we could make other arrangements. Property and room clean but carpets dirty. less