Room Smelled Musty
21/01/2019 Dini O, Cleveland, Ohio
I took a chance on booking a suite at this hotel. After reading the comments, it seemed like half the people loved the place and the other half thought the rooms smelled bad. Well, I can tell you th... more
I took a chance on booking a suite at this hotel. After reading the comments, it seemed like half the people loved the place and the other half thought the rooms smelled bad. Well, I can tell you that my room smelled very musty. We tried leaving the door open for awhile and then opened the window for awhile and it got slightly better, but still not great. The lobby of the hotel also smelled musty. I should have cancelled my reservation the minute I walked in.
It's a shame because I liked the hotel otherwise. The suite was large and clean, the bed was comfortable, the suite faced a courtyard so it was quiet with no traffic noise and the grounds and pool area were well kept.
Looking at the comments, I see that complaints about smells go back to at least 2016. I don't understand why the hotel hasn't addressed this issue as of yet. less
Lisa T, General Manager at Best Western Port St. Lucie, responded to this review
Thank you so much for staying with us! It is a challenge in Florida to keep the rooms fresh. We did go back and look and there were no notes regarding your complaint. Please be sure to always let staff know when there is an issue so that it may be dealt with. Again, thank you so much for staying with us and providing your feedback, It is greatly appreciated.