Hockey Tournament Disappointment
12/01/2019 cmmb99, Oakville, Canada
17 of our families booked this hotel for a hockey tournament in Port Huron. We rented a party room, which we had to pay for. At 11pm Ronnie told us we were being too loud and he was going to call the ... more
17 of our families booked this hotel for a hockey tournament in Port Huron. We rented a party room, which we had to pay for. At 11pm Ronnie told us we were being too loud and he was going to call the police. If you choose to rent a party room, then you should expect some noise. Ronnie was completely unreasonable, told us to vacate the room that we had paid for and wouldn’t allow us to speak to a manager. If you are thinking of staying here or renting the party room, don’t. They take your money, behave completely unreasonably and throw you out of the room you rented. Don’t stay here. There are plenty of other hotels in Port Huron. less
Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Your hockey group partied until 2AM in the morning disturbing other guests in the hotel including other hockey groups staying at the hotel, your group didn't respect or treat the hotel staff for trying to keep your loud music and drunk people from disturbing sleeping guests. All you wanted to do was party at night and you want to blame the hotel for not allowing that. Cops were called to keep you under control, but you decided to steal items from the hotel and want to blame why the hotel is charging you for it. Your kids were knocking on doors to disturb guests on purchase, and parents were sexually harassing & exposure to the front desk agents while drunk. Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community.