Elevator Still Out of Service
10/01/2018 Vicki O, Darien, Connecticut
This hotel was clean and breakfast was good but the elevator is still out of service even though I called in early December to find out if the work would be complete by our stay on Jan 4th and was ass... more
This hotel was clean and breakfast was good but the elevator is still out of service even though I called in early December to find out if the work would be complete by our stay on Jan 4th and was assured that it would be. Staying on the 3rd floor without an elevator and having my son's hockey gear to lug up and down stairs is a big inconvenience. There is also no working ice machine on the third floor. My advice is stay on the first or second floor of this hotel and only if you don't mind hotels with only basic amenities. I would not stay here again. less
Mrugesh P, General Manager at Best Western Port Huron Blue Water Bridge, responded to this review
Thank you for sharing your feedback of the hotel as we continue to make improvements to the property, we will take guest feedback into consideration to make the necessary changes to enhance the guest experience. The elevator has been renovated & is back in service after inspection by Michigan's Elevator inspector with brand new motor & new smoke sensor system. Ice machine is functioning properly on 3rd floor as well. The lobby & breakfast area have been renovated last year with build-your-own breakfast options. Your comments are important to us and we would like to thank you for sharing them with the Tripadvisor community.