Nice place but treated like scum
Walked up to front desk and was greeted with a "what are you doing here?" That attitude that we (shouldn't be there) for some reason extended throughout our stay despite us renting the biggest suite.... more
Walked up to front desk and was greeted with a "what are you doing here?" That attitude that we (shouldn't be there) for some reason extended throughout our stay despite us renting the biggest suite. Check-in was almost 2 hours late and they refused to let us wait in the lobby. They also initially refused to check our reservation to see if our room was ready claiming "I know it's not ready yet, they're being cleaned right now". Even though theres no way all 331 rooms were being cleaned at the exact same time. In the morning we went down (having missed breakfast) to see if anything was available. While getting coffee the front desk came and asked again what we were doing and why we were there. Overall some of the worst customer service I've EVER experienced in a hotel. The jacuzzi was nice. less