Best Western Port Columbus

When I stay at a brand name hotel I expect minimum standards. Not the case with this hotel. The check-in person was wonderful. The check out person was indifferent at best. When I checked out I seemed to have interrupted her breakfast even though she was “working”. When I told her about problems with my room she could have cared less. No attempt to take notes to fix the issues or even apologize for the problems. I wasn’t offered a receipt on check out and only received a receipt after I replied to the Best Western evaluation. I do not understand the receipt I received. I will have to wait until I get my credit card bill to see what they charged. TV remote did not work. Phone was broken with part of it missing. Almost impossible to use the deadbolt on the door. less

Spend the extra money for a better hotel. Trash was left in the room from the previous guest. Items left underneath the bed. For a hotel rated so highly, I was disappointed. It’s possible that we just got there on an “off night” and other’s experience a better stay. less

This hotel was absolutely disgusting and awful. Upon arrival, no one at the hotel was wearing masks during a pandemic which was very awful and already did not make me feel safe. Every front desk worker was rude, did not even talk or was courteous when asking a simple question. Did not receive any room service over the 5 days of stay. Room was dirty upon arrival, and fridge was not even as cold as it should be. Bathroom had hair left in it and also did not even feel comfortable stepping with bare feet on the carpet... Checked the bed for bed bugs because I was that worried. Room was awful at temperature control and felt humid all week - must have been mold or mildew in the room as I became congested over the evenings. Bad smell in hallways and rooms even though I was non smoking. Would not reccommend this hotel to anyone and they need to do an EXTREME CLEAN and improve this location. DON'T WASTE YOUR MONEY!!! less

This was the only room we could find near the airport with a jacuzzi in the room. We were pleased! The room was very clean and the whirlpool worked great. Rajer at the front desk was very helpful and made sure I was able to do my laundry// and even printed something I needed off the printer. We would stay again. less

First off, I was checking in and was staying in one of the jacuzzi rooms. The front desk lady told us we needed a $200 cash deposit to even stay in the room. What? The room smelled like mildew and the floor was dirty when we checked in, as well as the jacuzzi. This hotel is broke down do not stay here. The free breakfast is not even worth it, go somewhere across the street instead as a hotel option. There wasn’t even water served at breakfast, and a lack of fresh fruit only junk. less