Best Western Port Columbus

Walked up to front desk and was greeted with a "what are you doing here?" That attitude that we (shouldn't be there) for some reason extended throughout our stay despite us renting the biggest suite. Check-in was almost 2 hours late and they refused to let us wait in the lobby. They also initially refused to check our reservation to see if our room was ready claiming "I know it's not ready yet, they're being cleaned right now". Even though theres no way all 331 rooms were being cleaned at the exact same time. In the morning we went down (having missed breakfast) to see if anything was available. While getting coffee the front desk came and asked again what we were doing and why we were there. Overall some of the worst customer service I've EVER experienced in a hotel. The jacuzzi was nice. less

The jetted tub is the reason we stayed here. It was amazing!! The bed was okay. A bit hard. The overall atmosphere at the hotel was nice. I will definitely stay here several more times as I am using this hotel to stay in as my husband is doctoring at the James. Just a very quick interstate drive to the James Cancer Hospital. less

Let’s start with the bad listing on their website. The deposit is confusing and the way they word things when reserving your room makes it seem like there isn’t a deposit and that if just get charged automatically. I’ve been to this room and I loved it for the mirrors but they took the one good thing about the room away which was disappointing. less

My husband, dog Abby and I have been traveling the last 21 days across America and back. We have stayed at a lot of pet friendly hotels a long the way. The staff here was very friendly. Our room was located on the first floor in the back of the hotel which was very convenient to take Abby outside. We felt very safe with the location. The back was very well lit and there was a nice grassy area. There seemed however to be at least one individual parked in in a white van who may have been sleeping in their car. Their music was loud enough for us to hear it in our room. We also could hear just the normal movement of the guests above us in our room. The tub/shower/toilet area was extremely small. The sink and vanity was separate from the tub/shower/toilet area which was convenient. The room was very small and dated. There was dried up gum on the carpet in one area. The breakfast was below average. We understand the current limits caused by COVID. It is my opinion they would be better off offering a grab and go. less

We stayed at this hotel because it was near the Chalmers Wylie VA Hospital where my husband was having cataract surgery. The check in had a little hiccup because it was the first day with their credit card machine, but the desk clerk was superb in getting our check in handled. The room was lovely and bed was comfy. I don't think I've ever been in a hotel (other than a luxury hotel) that had towels as fluffy and thick as were these. Being big coffee drinkers I went to the desk to get more coffee pods and the afternoon desk clerk was extremely helpful, even going to the housekeeping room to retrieve more pods for us. The outside area is very pretty and lots of restaurants close by as well as gas stations. We heartily recommend this hotel! less