Great staff & breakfast best anywhere
03/12/2016 Maegan P,
I was asked by a survey thru TripAdvisor/BW to write a review. It wasnt posted, but now they have my address and sending junk mail weekly. Other than that we were thrilled with our booking agent thru... more
I was asked by a survey thru TripAdvisor/BW to write a review. It wasnt posted, but now they have my address and sending junk mail weekly. Other than that we were thrilled with our booking agent thru TP and our stay at BW.
I started calling hotels while on the road and was told we were too big for 1 room and had to split. That's way over $200 a night for us just to sleep.
I called BW thru TA and got a lovely lady who said she was going to do some rearranging and get us the best too. When she asked if we wanted 2 queens or 1king with sofabed I forgot what else the rooms had.
Check-in was easy. The room had 2 full baths! Good king size bed. Lots of pillows and towels. Bad sofabed, but never had experienced a good one. Good internet. The next morning we discovered a microwave and frig.
All of us took showers because they were do clean and showers were perfect.
Breakfast was the building next door and had everything plus more. Hot chocolate, coffee, juices, milk, chicken milk, pastries, gravy& biscuits, yogurt with toppings, oatmeal and toppings, fruit, eggs, bacon, and waffles, toast we couldn't have due to being gluten free. The breakfast attendant was fabulous and kept telling us where to find everything. She came over to ask if anyone wanted waffles. GF sign said to ask for these foods...but we had plenty.
Check out was suppose to be express where you leave your key cards in the room and go. Hubby left the car keys inside, but no problem. Just gave him another keycard.
Only complaint I could make would be its too close to the train and it does blow it's horn. But that wouldn't stop us from going back...not even loud enough to wake a sleeping baby. less
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review
Greetings, and thank you for your review. The family suite is an excellent option for our guests looking for a little more space to spread out in, and I’m glad you found it to your liking. Thank you for choosing Best Western Pony Soldier and please thank your travel agent for the recommendation. We look forward to seeing you again the next time you’re in the area, and until then, happy travels!