Best Western Pony Soldier Inn & Suites

3030 E Route 66, Flagstaff, Arizona, 86004-3936, United States
based on 1634 reviews Trip Advisor Logo
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Best Western Pony Soldier Inn & Suites

Welcome to Best Western Pony Soldier Inn & Suites! Our new elevator is now in service! Northern Arizona University (NAU) is near our Flagstaff hotel, and were a favorite for students, faculty, and staff. Located near Route 66, our Flagstaff hotel is show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Pony Soldier Inn & Suites

Traveller Overview:
4.0 Rating: 1634 reviews
Excellent 36%
Very Good 33%
Average 18%
Poor 7%
Terrible 4%
Rating

Tom W, wrote review 19/01/2020

Moldy, Old and Vile

Dated...stinky and in severe need of renovations....1 star hotel... I drove by 30 hotels on the way to this one.... I couldn't picked any of them and they would have been better...we ran the air condi... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Please accept my apologies for the frustrating experience. I’ve spoken to the team, and looked at the recent reservations notes, and can’t find any mention of these issues. When alerted to room dissatisfaction, our front desk team will look for a quick remedy or an alternate. If you’re not happy, we aren’t either. We’ve refurbished a number of rooms, and the rest are being done on a rolling schedule. We hope you won’t let this lukewarm experience keep you from visiting our hotel again. If you call the team direct, we’d be happy to personalize your room type selections and ensure a better overall experience. We’re here to serve you! Best, Mark, GM
Rating

sthomas8820, wrote review 18/01/2020

I definitely return to this hotel.

This hotel is really clean. Upon check-in I was offered an upgrade, but with the snacks and the 500 points for checking in as a gold member. The internet never dropped once. The snack machines were fu... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you! I enjoyed reading your review. It’s always extremely helpful to hear from our loyal Best Western members, and I’m glad that your stay was comfortable. We’ve been scoring very high for satisfaction, in comparison to other properties. I know it’s a little cold outside right now. If you head down to the lobby, the steps to the breakfast building are few. We’re always available to assist with anything you may need! Thanks again and we hope to welcome you back to beautiful Flagstaff! Best, Mark, GM
Rating

luisdI3297ZZ, wrote review 15/01/2020

Great stay at a great price

Do not let this very reasonably priced hotel deceive you into thinking that this would be a cheap stay... the rooms are well kept though a little dated, they are clean and everything is functional. Is... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for taking time to share your experience! We’re so pleased that the quality of your stay exceeded the cost. We know that you have choices with your lodging dollars, and which is why we’re always working to create an excellent value. Please consider Best Western Pony Soldier Inn & Suites your home away from home in Flagstaff. Feel free to call direct for trip planning assistance! Safe travels! Best, Mark, GM
Rating

lutherbillis90, wrote review 30/12/2019

Great Family Suite

For our trip, we needed enough space for the whole family and privacy. The Family Suite at the Pony Soldier Inn was perfect, with lots of room, a separate master bedroom, and good amenities. The sta... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Wonderful! We’re honored to hear that we’ve won your loyalty! This recommendation for comfort and value is perfect and I look forward to share it with the team. Just a great way to start the new decade! Feel free to reach out to the front desk for all aspects of trip planning. Safe travels until then! Best, Mark ,GM
Rating

ajator, wrote review 27/12/2019

Snowing outside

But the pool was warm and great. Kids had a blast. Breakfast was great. Room was comfortable. Would stay again for sure. Appreciate the soy milk and gluten free bread at breakfast. Many people have fo... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
It’s always so wonderful to hear from seasoned Tripadvisor reviewers! We’re delighted your stay was fun with the snow, and warm pool area. Not that many pools are heated all year round in Flagstaff!! Your mention of our gluten-free options is also appreciated and I’m certain will be very helpful to travel planners. Please consider Best Western Pony Soldier Inn & Suites your home away from home. Happy New Year! Best, Mark, GM