Best Western Pony Soldier Inn & Suites

3030 E Route 66, Flagstaff, Arizona, 86004-3936, United States
based on 1667 reviews Trip Advisor Logo
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Best Western Pony Soldier Inn & Suites

Welcome to Best Western Pony Soldier Inn & Suites! Our new elevator is now in service! Northern Arizona University (NAU) is near our Flagstaff hotel, and were a favorite for students, faculty, and staff. Located near Route 66, our Flagstaff hotel is show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
3030 E Route 66, Flagstaff, Arizona, 86004-3936, United States

Reviews of Best Western Pony Soldier Inn & Suites

Traveller Overview:
4.0 Rating: 1667 reviews
Excellent 36%
Very Good 33%
Average 18%
Poor 7%
Terrible 4%
Rating

dtempleton48131, wrote review 22/09/2020

Leisure

My husband and I stayed here for 3 nights so we could visit Sedona and old town Flagstaff. The staff were friendly and helpful. Our room was clean and comfortable, quiet at night. The furniture could ... more

Rating

William B, wrote review 21/09/2020

Horrible Experience

Checked in on the 19th, checked out 20th. Me and my roommate were awakened by a knock on the door at 4AM!! I saw that it was a Best western employee and Opemed the door to the indecipherable babble fr... more

Owner Response
Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you BillyBee for returning my call yesterday regarding your experience at our hotel. We do not receive many responses like this and in the rare occasions when we do, I try to contact the party as soon as possible. As we spoke about on the phone, I am sincerely sorry about this incident and on behalf of the hotel and all of our staff members, I apologize. This is not the norm for the Best Western Pony Soldier Inn, and we have taken corrective action to insure this does not happen again. We have recently received Trip Advisors “new” Recognition Award as a 2020 Traveler’s Choice Recipient, as well as last year’s 2019 Certificate of Excellence Award. These accolades are due mainly to our staff, and the friendliness and helpful attitude they exhibit. The staff and I take guest responses very seriously and strive to make all guests feel welcome like family and to exceed their expectations. Once again, thank you for your input and willingness to speak with me. The compensation we discussed is in process and I truly hope to hear from you next time you are in Flagstaff.
Rating

Kenneth_Mueller, wrote review 15/09/2020

A great place to stop while on the way to the Grand Canyon

Our room had 2 queen beds, a large sofa, television, nice bathroom, a desk and a chair. It was neat clean, and well laid out. There was an information sheet in the room stating that the hotel had thor... more

Rating

lulew5745, wrote review 12/09/2020

Would rather have spent a few extra dollars

The location of the hotel was not worth the price. It was five miles from the center of town. The room did not feel clean. I felt I had to clean it before using it and so I did. The air conditioning u... more

Rating

Barb M, wrote review 12/09/2020

Excellent

We really enjoy our stays here...This is NOT the first time we've been to the Pony Soldier Inn in Flagstaff, we keep returning because of the excellent room, accept pet's without taking us to the bank... more