Good location for good price
15/09/2018 dizidezi, Farmingdale, New York
We booked 6 months in advance, price was decent for senior rate. I would check the rate every so often and did find the rate went down. On calling to have my reservation changed to reflect the lower... more
We booked 6 months in advance, price was decent for senior rate. I would check the rate every so often and did find the rate went down. On calling to have my reservation changed to reflect the lower rate was difficult for the front desk. They had to give us a new reservation saying their system did not allow a change. It did all work out and we were even upgrade into a king suite for our anniversary. The location was great, breakfast was as expected. Great Italian restaurant within walking distance. Pool area just ok, we did not use it. The room was a bit dark. Hotel is only 2 floors, it is more like a motel, parking outside your room window, with a doors leading into a hall. We would stay again for the same price. Everyone was overly polite and helpful at the hotel. less
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for celebrating your anniversary with us in beautiful Flagstaff! I’m happy to hear you received an upgrade and experienced service that made you feel welcome. Feel free to call the front desk directly for your next reservations. We go the extra mile to ensure we’re competitive with area hotel, but rates do vary with the seasons and demand. The best rates though, are always found when you book direct. We look forward to welcoming you back to Best Western Pony Soldier Inn & Suites!
Mark, General Manager