Best Western Pony Soldier Inn & Suites

3030 E Route 66, Flagstaff, Arizona, 86004-3936, United States
based on 1716 reviews Trip Advisor Logo
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Best Western Pony Soldier Inn & Suites

Welcome to Best Western Pony Soldier Inn & Suites! Our new elevator is now in service! Northern Arizona University (NAU) is near our Flagstaff hotel, and were a favorite for students, faculty, and staff. Located near Route 66, our Flagstaff hotel is show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
3030 E Route 66, Flagstaff, Arizona, 86004-3936, United States

Reviews of Best Western Pony Soldier Inn & Suites

Traveller Overview:
4.0 Rating: 1716 reviews
Excellent 37%
Very Good 32%
Average 18%
Poor 7%
Terrible 4%
Rating

Michelle A, wrote review 02/08/2021

Stay at the Williams Best Western Plus instead!

This was our last stay at a Best Western on our Great American Road Trip. We stayed at 7 other BWs along the way and this was the smallest room, and almost the most expensive hotel of the trip. The pr... more

Rating

Peter T, wrote review 02/08/2021

Do not stay at this hotel!!

Noisy, not clean, overcrowded...depressing, tired decor. Extremely overpriced...at the level of gouging Staff was as helpful as they could be given the conditions under which they had to work. My ro... more

Rating

Dallasmomofthree, wrote review 30/07/2021

Worn out Best Western

This place needs a major facelift. Rooms are gross and dirty, beds are terrible and worn out. Stay away. This hotel Is in historic Route 66, but not in a good area. Very little services or restauran... more

Owner Response
Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Best Western for your recent stay in flagstaff. We are sorry your experiences didn’t live up to expectations, or our reputation for exceptional hospitality. We are definitely not a full-service hotel, but attract those looking for a comfy home away from home with an eager to please staff. For Flagstaff dining, activities and other services needed, our team would be delighted to act as your personal concierge. We don’t just work here, we live here too. There actually are quite a few restaurants right near us, or just a few minutes drive away. Please accept my apologies if we fell short of giving you all the information you needed. In addition, we have noted your suggestions for improvement and they will be reviewed as we plan our post-pandemic hotel projects. Upon return, I sincerely hope we'll have another opportunity to win your loyalty! Best, Scott, GM
Rating

kittykatt3710, wrote review 29/07/2021

Great place to stay

Tons of breakfast options and plenty of each option available, even at 8-8:30 am. The room was very clean. Bed felt amazing. The young guy working the front desk was amazing. Very polite and had a gre... more

Owner Response
Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for choosing Pony Soldier for your recent Flagstaff stay. I’m always thankful to hear details of my guest’s stay. It’s like having an extra set of eyes on the hotel. Our staff really does go the extra mile to insure that each of our guests that walk through the front door feel welcome and we try our best to meet each individual traveler’s needs with a smile. I will share your comments with the front desk as well. Looking forward to welcoming you back. Let me know if I can ever assist with anything! Best, Scott, GM
Rating

becnron, wrote review 28/07/2021

Wonderful stay!

After a long day this was a great place to stay the night. Faith, the front desk lady was wonderful, the pool and hot tub were nice and family friendly. Breakfast and the breakfast area was very well ... more

Owner Response
Scott Grams, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thanks for giving Pony Soldier a great rating. It takes time to write reviews and we always appreciate the feedback. It sounds like the hot tub/pool area, breakfast and service were highlights. Faith will be delighted to receive your kind words. We hope you’ll stay again the next time you’re traveling through Flagstaff. Enjoy the rest of your summer! Best, Scott, GM