Best Western Pony Soldier Inn & Suites

3030 E Route 66, Flagstaff, Arizona, 86004-3936, United States
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Best Western Pony Soldier Inn & Suites

Welcome to Best Western Pony Soldier Inn & Suites! Our new elevator is now in service! Northern Arizona University (NAU) is near our Flagstaff hotel, and were a favorite for students, faculty, and staff. Located near Route 66, our Flagstaff hotel is show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00

Reviews of Best Western Pony Soldier Inn & Suites

Traveller Overview:
4.0 Rating: 1648 reviews
Excellent 36%
Very Good 33%
Average 18%
Poor 7%
Terrible 4%
Rating

35oliviac, wrote review 17/03/2020

Great Value

Room was what we were expecting, clean & basic. Staff were always friendly. The breakfast was a great way to start our day before heading north to the Grand Canyon (pancakes were the best part), Free... more

Rating

Coffencream, wrote review 05/03/2020

The Grand Canyon

We checked in without any delays. We enjoyed our surroundings as well as a scheduled trip to The Grand Canyon with no pressure. Staff was helpful in every way from check in to check out. Seamless tran... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you for choosing Best Western Pony Soldier Inn & Suites for your recent stay. We appreciate the generous ratings, and are glad our hotel made a comfy home away from home, and place to tour the Grand Canyon from. Flagstaff has all the services that the Grand Canyon doesn’t. So we do make a perfect hub for adventure. Looking forward to welcoming you back! Best, Mark, GM
Rating

Collingwood51, wrote review 04/03/2020

Great Property

Good Staff, Good Mgr Mark Ross, Room was best ever for BW properties, Yes, there is a nearby train. But it didn’t bother us, Free breakfast was way beyond what most offer. Chocolate milk, fresh pancak... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for the vote of confidence! We’re all working to make our hotel a great destination for travelers, and your review is letting us know that we’re succeeding. I’m especially glad you enjoyed all the items at the breakfast buffet. We totally revamped that a couple years ago, with a remodeled building and new menu! Please consider our Best Western your home away from home in Flagstaff. And feel free to reach out to my office if there is ever anything I can assist with. Safe travels until then! Best, Mark, GM
Rating

Sandra d, wrote review 29/02/2020

3 Stars only because customer service was very good.

After a long day of hiking the Grand Canyon and driving, we headed to Flagstaff. We were going to Sedona the following day. I had researched this Best Western and wanted to use their indoor pool, val... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Thank you for being a valued patron of Best Western and mentioning our excellent reputation! Despite some challenges, we appreciate your glowing review of our team. We don’t get many complaints but when we do, we’re always quickly looking for a solution. In your case, it looks like we weren’t able to fulfill all your Best Western expectations. We hope the rest of your travels were wonderful! Best, Mark, GM
Rating

876jeanj, wrote review 29/02/2020

Amazing 3-day stay in Flagstaff

I stayed at the BW Pony Soldier Inn at 3030 E. Route 66 Flagstaff, AZ 86004 on 27-29 Feb 2020. Both the breakfast area and the overall ambiance of the hotel were great. This property has preserved the... more

Owner Response
BW_PonySoldier, General Manager at Best Western Pony Soldier Inn & Suites, responded to this review
Greetings! Thank you very much for the kind and generous review. I’m glad you liked the yogurt!! We appreciate all your compliments about breakfast and the other things you enjoyed about our Best Western. Your ‘Best of’ award is truly an honor. We hope you’ll consider us your home away from home in Flagstaff. And don’t hesitate to reach out to my office there is ever anything I can assist with! Safe travels! Best, Mark, GM