Best Western Pony Soldier Inn & Suites

Room was what we were expecting, clean & basic. Staff were always friendly. The breakfast was a great way to start our day before heading north to the Grand Canyon (pancakes were the best part), Free parking onsite was also a bonus. Side note: currently they are using single use everything in the breakfast room (plates, cups, cutlery) it would be better to use real dishes not only for environment but for guest experince. less

We checked in without any delays. We enjoyed our surroundings as well as a scheduled trip to The Grand Canyon with no pressure. Staff was helpful in every way from check in to check out. Seamless transition. Thank you again Best Western less

Good Staff, Good Mgr Mark Ross, Room was best ever for BW properties, Yes, there is a nearby train. But it didn’t bother us, Free breakfast was way beyond what most offer. Chocolate milk, fresh pancakes, cheese etc less

After a long day of hiking the Grand Canyon and driving, we headed to Flagstaff. We were going to Sedona the following day. I had researched this Best Western and wanted to use their indoor pool, value in US $ was very reasonable, the hotel was highly rated and breakfast was included. We asked for a room at the back so any trains wouldn't keep me up, and as always asked for a firm bed. The train tracks are directly across the street on 66. When we opened the door to our room (2 Queen beds) I nearly gagged. The awful smell was overwhelming. Smokers or a carpet freshener to hide odors??? We couldn't tell but for the first time ever, we returned to the front desk and let them know we couldn't stay in that room. They apologized and took the room off the available list until they could freshen it up. The front desk girl offered to show us a king suite. It was only slightly better smelling and a lie down on the bed proved it too soft for my problematic back, so we got our money refunded. We were advised all the beds on the floor were new! However, she was most helpful in suggesting more expensive hotels and motels up the road. A drive by revealed none that we would consider entering even though we were exhausted. We got on the highway and immediately found a group of 3 that were far better and nowhere near as close to the tracks, and chose a Holiday Inn which more than met our needs for only an extra $10 US. less

I stayed at the BW Pony Soldier Inn at 3030 E. Route 66 Flagstaff, AZ 86004 on 27-29 Feb 2020. Both the breakfast area and the overall ambiance of the hotel were great. This property has preserved their trees in a way that befits the Flagstaff area. While eating breakfast the General Manager asked my opinion about the fresh yogurt dispensed from a machine. It was delicious and he told me it was even made in my home state of Wisconsin. There are six toppings to the right of the machine to add to the fresh yogurt experience. I liked the dispensers for shampoo and conditioner in the shower area of my room. I have stayed in many Best Western hotels and have their reward card and this is one of the very best in their chain. What goes on here is so visible as people are drawn from the corner s of both the country and the Earth to visit the Grand Canyon and most of them stay in Flagstaff. less