Great Food and Customer Service Building Needs Help!
31/03/2019 blueptsteve1, Palm City, Florida
Service and Food Great, building condition not so much!! General Manager was everywhere making certain guests had what the needed! Food quality,service and presentation excellent!! Guest rooms rece... more
Service and Food Great, building condition not so much!! General Manager was everywhere making certain guests had what the needed! Food quality,service and presentation excellent!! Guest rooms recently updated. The building and its condition, in general, leaves a lot to be desired. Needs a deep cleaning, painting and landscaping immediately. New ownership needs to put some serious dollars into the facility! less
Tony T, General Manager at Best Western Point South, responded to this review
Dear Value Guest,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate you for choosing to stay with us during your travels. We value your observation regarding the exterior maintenance issue and also apologize for any servicer issue. Our goal is to deliver a great experience to our guests, and we regret if we fell short. We are surely sharing your reviews with our management team to take care all the issues and where we can make improvements. Our front desk is staffed 24/7 to answer questions and resolve problems while you are here. We offer heated indoor swimming pool, enrich hot breakfast, on site restaurant and lobby lounge for service our guest. I am very sorry for any inconvenience. I do hope you will give us another chance the next time your travels bring you this way and give us the opportunity to change your perception.