Best Western Point South
30/06/2019 831marthad, Point Lookout, New York
This hotel was the worst.....the bathtub was filthy ....not to mention slippery.....little frog was in the bathroom....desk people could have cared less when we checked out...Very overpriced....the ne... more
This hotel was the worst.....the bathtub was filthy ....not to mention slippery.....little frog was in the bathroom....desk people could have cared less when we checked out...Very overpriced....the newly opened restaurant (formerly Denny's) had delicious food but the service was very slow....They probably didn't expect the large number of people dining there... less
Tony T, General Manager at Best Western Point South, responded to this review
Dear Value Guest,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are deeply saddened to learn of your less than positive experience at our hotel during your stay. The safety and comfort of our guests are incredibly important to us, and we do our best to maintain an environment that reflects these values. Please accept our apologies for any service issue that you encountered, and we will look into and resolve it promptly. Our front desk is staffed 24/7 to answer questions and resolve problems while you are here. Did you report any service issue to our front desk? If we knew we will be sure to change room for you. We offer heated indoor swimming pool, enrich hot breakfast, onsite restaurant and lobby lounge for service our guest. I am very sorry for any inconvenience. I do hope you will give us another chance the next time your travels bring you this way and give us the opportunity to change your perception.
Because we value your business, we would like to provide you with a special discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. If I can be of assistance in the future, please don't hesitate to contact me at 843-726-8101.