Best Western Pocatello Inn

1415 Bench Road, Pocatello, Idaho, 83201-2444, United States
based on 1037 reviews Trip Advisor Logo
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Best Western Pocatello Inn

We are so excited to share our new cleaning policies & procedures! Call us for more information.

This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and Wes
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1415 Bench Road, Pocatello, Idaho, 83201-2444, United States

Reviews of Best Western Pocatello Inn

Traveller Overview:
4.0 Rating: 1037 reviews
Excellent 40%
Very Good 29%
Average 16%
Poor 8%
Terrible 5%
Rating

Rust-E-Junque, wrote review 11/09/2020

Although this is still signed as a Best Western , it definitely wasn't one of the "best Westerns"

We were told we got Best Western Points on this , there was a sign out front Best Western Pocatello Inn , but .. Shower diverter in the tub didn't work , was jammed tight in the down position - Room 1... more

Owner Response
Pocatello Inn Staff, Guest Services / Front Office at Pocatello Inn, responded to this review
Thank you for taking the time to review our property. We apologize for not exceeding your expectations. We will have maintenance check out the tub diverter right away and fix or replace the unit. We sincerely apologize for the service you received upon check out. That is not the standards we hold for our service representatives and we will take the steps to train all staff in the proper handling of check in and check out. Again, we sincerely apologize for any inconveniences you experienced during your stay with us.
Rating

ragsdad, wrote review 08/09/2020

Good, basic room.

This was another quick stop-over on our trip to Yellowstone. As usual, we always try to stay at BW's for reasonable rates and clean rooms. Although somewhat dated, our room was fine, nothing special b... more

Owner Response
Pocatello Inn Staff, Guest Services / Front Office at Pocatello Inn, responded to this review
Thank you for your review of our property. We are happy to know that you enjoyed your stay with us. We hope to see you again soon.
Rating

T5413HAphyllisc, wrote review 05/09/2020

I would stay here again

Was on a 4 night road trip. This was definitely the best place we stayed (and not the most expensive). COVID-19 is putting a crimp on things, but they still served a limited breakfast. We checked i... more

Owner Response
Pocatello Inn Staff, Guest Services / Front Office at Pocatello Inn, responded to this review
Thank you very much for your review of our property. We are so happy to know that you enjoyed your stay with us and look forward to your next visit.
Rating

samohickey, wrote review 27/08/2020

Great stay, fresh rooms, nice hot tub, warm breakfast! A must when visiting Pocatello!

My father-in-law lives here, but my wife and I like to snag a hotel room so that we have somewhere to relax between visiting. We've chosen this hotel because of the excellent service given at our fir... more

Owner Response
Pocatello Inn Staff, Guest Services / Front Office at Pocatello Inn, responded to this review
Thank you very much for your great review. We are so glad to hear that we are your go-to when visiting family in Pocatello! We hope to see you again soon. Thank you again!
Rating

bosa17, wrote review 23/08/2020

Never again

Old, dark, tired looking hotel. Noisy with lots of kids slamming doors, socializing in the hallways. Bathroom sink is so low it's hard to use if you're tall. We had a terrible night sleep. Breakfast w... more

Owner Response
Pocatello Inn Staff, Guest Services / Front Office at Pocatello Inn, responded to this review
Thank you for taking the time to review our property. We sincerely apologize for not meeting or exceeding your expectations. We will take the feedback and work to improve our overall service and product. We hope you will give us another chance to provide you with an excellent experience.