Best Western Pocatello Inn

1415 Bench Road, Pocatello, Idaho, 83201-2444, United States
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Best Western Pocatello Inn

This Pocatello, ID hotel is conveniently located near Interstate 86 and Interstate 15, providing easy access to Idaho State University and West Yellowstone National Park. Also located next door to the Mountain View Event Center (MEC). The spacious a show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Pocatello Inn

Traveller Overview:
4.0 Rating: 1019 reviews
Excellent 39%
Very Good 29%
Average 17%
Poor 8%
Terrible 5%
Rating

NGDMJ, wrote review 26/01/2020

Good Location

Easy on & off the interstate. Large rooms, nice breakfast area, very friendly staff. The towels need some upgrading as they are like sandpaper and the door let in a lot of hallway light during the n... more

Owner Response
pocatellosales, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit to the Best Western Pocatello Inn. I am glad to hear that you found your room relaxing and comfortable. I will pass on your issues with the towels to housekeeping. We appreciate your feedback and how we can improve. We hope that you will stay with us again the next time you are in the area and look forward to your return.
Rating

Jay D, wrote review 23/01/2020

Comfortable Hotel

This hotel is clean and comfortable. The beds are nice and the staff are friendly and helpful. The room was comfortable and easy access. The rate was affordable. Pool was a little cold, but acceptable... more

Owner Response
Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit to the Best Western Pocatello Inn. One of the highest compliments is when a guest recommends our hotel, thank you. I am glad that you found your room to be comfortable and relaxing. I'll pass on your comment about the pool being a little cold to maintenance so that they can check the temperature. Thank you for bringing that to our attention, we appreciate your feedback. We hope that you will stay with us again the next time you are in the area and look forward to your return.
Rating

davidmL4609SD, wrote review 22/01/2020

Outstanding staff

Large facility with indoor pool and spa. Great when there is snow outside, Lots of rooms, and great staff.. Check in and checking quick and very friendly. plenty of parking. Breakfast was hot . Very n... more

Owner Response
Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit to the Best Western Pocatello Inn. I am glad that your enjoyed your stay plus you were able to take advantage of the pool area and breakfast. I will be sure to pass on your comments to the staff. We hope that you will stay with us again the next time you are in the area and look forward to your return.
Rating

LARRY C, wrote review 20/01/2020

Very pet friendly

We like to stay at BW Pocatello for 2 big reasons. They accept pets without charging a ton and they have 2 huge parking lots to accommodate our RV/trailer. We don't always get that great a room unfo... more

Owner Response
Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
Thank you for taking the time to write a review about your visit. I want to apologize that we did not exceed your expectations every time that you stayed with us. I will pass on your comments to the executive housekeeper as this is not our standard. But I would like to thank you for being a loyal Best Western Member and staying with us when you come to the area, we always look forward to visit with returning guests. We appreciate your feedback and look forward for when you return.
Rating

Kahumpton, wrote review 15/01/2020

Long Lines

Stayed this last weekend. Guess there was a sporting event going on. The line to check in was LONG and slow. Just one person working the front desk with all these reservations just blows my mind. The ... more

Owner Response
Lis J, Director of Sales at Best Western Pocatello Inn, responded to this review
I want to apologize that we did not exceed your expectations and that there was an issue with the wait to check in. I will pass on your comments to housekeeping that you did not have shampoo in your room. I understand your concern and all our rooms should have shampoo in it for our guests. If you had called the front desk agent they would have been happy to get some shampoo for you. I am sorry that the teams were noisy, thank you for understanding that they were excited about a road trip. We appreciate your comments and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We look forward to your return.