Guests were rude and VERY INCOSIDERATELY LOUD
We stayed here for a baseball tournament with several other teams, families, players. The baseball families were polite and respected usual hotel quiet time hours. We were on the ground floor and surr... more
We stayed here for a baseball tournament with several other teams, families, players. The baseball families were polite and respected usual hotel quiet time hours. We were on the ground floor and surrounded by non-tournament guests that allowed young children to scream, cry, bang on the walls, try to open our adjoining door at all hours of the night. The over middle aged guest above us decided to pace and bang around his room all night without consideration for other guests. Even a call to the lobby and my pounding on the ceiling didn't shut that guy up. It was only until I WENT UPSTAIRS AND POUNDED ON HIS DOOR did he get the point. Staff said that "they would send someone to investigate...", but they did nothing except watch me pound on the jerk's door. No sleep for three nights. And I was told they wouldn't work with us on the invoice "because I only called and complained one night"? Really? Should I even have to call and complain and then handle the disturbance myself ? PS--good luck finding an ice machine that works!! less
Pocatello Inn Staff, Guest Services / Front Office at Pocatello Inn, responded to this review
Thank you for taking the time to review our property. We are very sorry that you did not enjoy your stay with us. We will use the information for better training and policies for our staff. We hope you will give us another chance in the future.