I’m reading the reviews on this hotel and they are overwhelmingly positive. However, our experience was very different.
We are a couple that travel regularly. We’re not hard to please but we have some serious reservations about the hotel which we would like to share:
(1) Unbelievably rude receptionist
We were still in bed at 10AM and the cleaner tried to open the door without knocking. We had the door locked and also had a key chain. I called out repeatedly that we were in the room and the cleaning lady kept trying to open it. She started shouting at us in French (not Dutch!) so we didn’t understand but it sounded angry. About 10 minutes later I got a call from the receptionist.
“Do you want your room cleaned yes or no”
“Yes but we won’t be gone for about an hour” I replied. I repeat: it was 10AM.
“You won’t get your room cleaned then, the cleaner is finished. She will leave towels outside your door.”
I explained what has just occurred with the cleaning lady trying to come in without knocking and shouting at us. I could not believe the response I was about to receive.
“Never. I know her and she would never do that. I’m sorry. Never happened”
I just said “ok” and hung up.
(2) Added I wanted extras
Upon arrival, the receptionist told us there would be a €30 surcharge to the room because there were two of us and not one, as was stated on our booking. She said “don’t worry you can give it to us before you leave”. I checked my booking and it said that we had booked it for two people. When I brought this to the attention of the receptionist on check out, she said that the hotel had upgraded us even though we hadn’t agreed to this and they refunded us the SIXTY euro, not thirty, that they had ALREADY taken out of my account.
(3) Inconvenient location
To get from this hotel to Antwerp city centre, you need to walk for 15 minutes to the train station, wait around for a 20 minute train, then walk 20 minutes to Antwerp Grote Markt. It’s just not ideal if looking for a nice place to stay in Antwerp.
Save your time and money by staying in a nice hotel in Antwerp. If you would like to see Lier, take a day trip on the train. less