This hotel did not provide daily housekeeping services during my three-night stay.
This hotel did not provide daily housekeeping services during my three-night stay. The rates I paid were $230 for the first night and $288 for the second and third nights before taxes. I spoke with th... more
This hotel did not provide daily housekeeping services during my three-night stay. The rates I paid were $230 for the first night and $288 for the second and third nights before taxes. I spoke with the front desk three times prior to checkout about the lack of daily housekeeping services. After the second night I was told by the front desk the “Executive Housekeeper” would be contacted to ensure the room would be cleaned. That afternoon new towels were delivered and the bed was made but without replacing the sheets (see photo). During my entire stay the trash was not emptied, the bathroom was not cleaned, the carpets were not vacuumed, soap, shampoo, and coffee were not resupplied. Upon checkout, I was offered a 10% discount. I told the clerk this was not sufficient based on the daily rates I was charged. I asked to speak with the manager, told she was not in, and requested she call me. More than 48 hours have passed since checking out and I have not received a call from the manager. I am not a tourist. I have family in the Mariposa area and visit several times a year. This is the third time I have stayed at this hotel. I will not stay here again. less
Kaitlyn Thomas, Guest Services / Front Office at Best Western Plus Yosemite Way Station Motel, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did bring back our daily cleaning recently, the room is supposed to be cleaned as long as the privacy sign is not on the door. This issue should have been taken care of while you were staying with us, and I do apologize it was not. I know you had mentioned you stay in Mariposa often. If you would consider staying with us again on your next visit we can offer a discount to make up for the inconveniences you encountered during your stay.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.