Definitely not up to Best Western Plus standards
You cannot rate this a BW Plus hotel. If it was a regular one, I’d maybe give it a 3+. It definitely needs an updating as it is an older hotel that hadn’t been well maintained. The bathroom was some... more
You cannot rate this a BW Plus hotel. If it was a regular one, I’d maybe give it a 3+. It definitely needs an updating as it is an older hotel that hadn’t been well maintained. The bathroom was somewhat clean. The tub was very slippery(OLD) and the this first time I’ve ever had to use a shower mat. The air conditioning unit sounded like a truck reviving up every time it started to cool. On the upside, the towels were new, & fluffy and the bed was quite comfortable. The sheets and linens were nice too. It was good to see the hotel totally booked with travelers, and for the amount of people in the hotel, it was fairly quiet! Check in was fairly easy and for the weary traveler, having the Applebee’s in the hotel is an asset. less
Debbie Dumpert, General Manager at Best Western Plus York Hotel & Conference Center, responded to this review
First and foremost thank you for choosing the Best Western Plus York Hotel and Conference Center and your review of our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations.
We take the satisfaction of our guest very serious, it’s the reason why we are continually in the process of making improvements and updates to ensure we continue to deliver the award winning experience our property has become known and recognized for.
I hope that you will consider staying with us again so that we can have another chance to provide you with the superior service and amenities our award winning property has become known for.
Debbie Dumpert - General Manager
and BW Plus York, Ne "Team"