Clean and comfortable, But...
One of the treats of staying at Best Westerns is Breakfast, and now due to Covid restrictions, thats given way to packaged junk. Hard to rate the staff interaction. Greeting was good and efficient ... more
One of the treats of staying at Best Westerns is Breakfast, and now due to Covid restrictions, thats given way to packaged junk. Hard to rate the staff interaction. Greeting was good and efficient but checkout was iffy because you cant hear thru the Plexiglass. less
Debbie Dumpert, General Manager at Best Western Plus York Hotel & Conference Center, responded to this review
Thank you for your review of the Best Western Plus York Hotel and Conference Center!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay.
We appreciate you providing insight on what we can do to better to meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s “We Care Clean” initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Debbie Dumpert – General Manager
and BW Plus York, Ne. “Team”