15/10/2018 dbbronkema, Chicago, Illinois
Compared to all of the Best Western Plus hotels, I am befuddled to know that this particular hotel ranks in the Plus category. Room was ok, but definitely older and tired looking. I left something p... more
Compared to all of the Best Western Plus hotels, I am befuddled to know that this particular hotel ranks in the Plus category. Room was ok, but definitely older and tired looking. I left something personal behind, and called the hotel the next day. I was put on hold for almost 20 minutes, only to be told I would need to leave a message for housekeeping, and they would return my call. No one ever called, but I did receive a canned email response from the location's management apologizing for my disappointment with our stay. Best Western Plus fans, if you are travelling down I-80, do yourself favor, and stay at either the Lincoln, NE or Grand Island, NE Best Western Plus hotels, 45 minutes either direction of this place. less
DebbieDumpert, General Manager at Best Western Plus York Hotel & Conference Center, responded to this review
First and foremost thank you for choosing the award winning Best Western Plus York Hotel and Conference Center in lovely York, Nebraska! We appreciate all the feedback we receive from our guests!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Here as Best Western Plus we work very hard to ensure all our guest enjoy their time with us, it's something we take great pride in and our property has become known for. We take the satisfaction of our guest very seriously we will be using the feedback you gave us to implement improvements to ensure we offer the awarding winning experience our property has become known for to all guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Debbie Dumpert - General Manager