Location and Breakfast were the only positives
06/02/2019 Melissa G, Halifax, Canada
We had an upper floor room. It was so noisy. We had very loud neighbours beside us and called the front desk and got no answer. A couple nights later new neighbours around us and it was still very noi... more
We had an upper floor room. It was so noisy. We had very loud neighbours beside us and called the front desk and got no answer. A couple nights later new neighbours around us and it was still very noisy you could hear everything (like the person singing at 3am in another room). The beds were not on proper frames and were very noisy and uncomfortable. We did call the front desk twice about the noise and didn't get an answer either time once during the day and once at night. The only positive was the breakfast they really tried to make sure it was re-stocked and fresh. Upon check-out the disappointment in service continued when we told them about the noise and they asked if we called to which we replied yes twice with no answer. The response we received was sorry. No attempt to make it right, no discount on our stay. Would not stay here again. less
YachtHarborInn150, Manager at Best Western Plus Yacht Harbor Inn, responded to this review
On behalf of the Best Western Yacht Harbor Inn, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that the issues you had during your stay were not properly addressed. Rest assured these problems have been addressed so as to avoid them from re-occurring in the future.