Don't stay here, a nightmare!
My family have been loyal Best Western patrons for about 10 years. We've stayed at the Wylie, Tx Best Western numerous times and there are always minor issues but we worked through them. A competitor ... more
My family have been loyal Best Western patrons for about 10 years. We've stayed at the Wylie, Tx Best Western numerous times and there are always minor issues but we worked through them. A competitor hotel recently came to Wylie and we thought the competition the competition would instill change at the Best Western but it just got worse. During our recent stay at Best Western our confirmed reservation room was not provided and they substituted a room with one less bed. The room door lock was broken, and there were no towels or washcloths available for our three day stay. How does a hotel not honor a confirmed reservation made months ago and not have towels oe wash clothes for three days? We had no choice but to go to Walmart and buy our own towels and wash cloths. Avoid this hotel at all costs! This is not an isolated incident. Also, people were smoking in their rooms causing a smoke smell in the hallways but the front desk would not do anything about it. less