Best Western Plus Wylie Inn

Went through checkin while pulling out cash…. The clerk gives amount and I hand over cash… She then says "We don't accept cash"…. That tells me there's an employee problem relating to cash payments "disappearing". If management doesn't trust them with cash, I sure as hell won't trust them with my card, because I don't have time to WASTE resolving problems management won't either. less

Checking in seemed ok. I was pulling a trailer and when made reservations the clerk said we have plenty of room in the parking lot. I had to use a parking lot of a business across the street since couldn't even turn around in this lot. Got to the room and when opened the door the smell nearly knocked me down. Smelled like old hair perm chemicals. The bathroom light just blinked on and off. When came back for the second night of my two night stay and reservation the door card key didn't work. I tried the second one and it didn't work either. Had to go to desk and wait for the attendant to wake up from the back and re-program them. Once in room again the smell, i was going to pop in the shower only to find there was no towels. Went back to the front desk and he said they were out and handed me some wore out fitness towel to use, no thanks. I do not recommend this place. less

My child and I stayed here for 3 nights and 4 days, and we just loved it. We had a wonderful time. The staff at this location were really kind and the cook was so sweet! I would recommend going to this location! less

My family have been loyal Best Western patrons for about 10 years. We've stayed at the Wylie, Tx Best Western numerous times and there are always minor issues but we worked through them. A competitor hotel recently came to Wylie and we thought the competition the competition would instill change at the Best Western but it just got worse. During our recent stay at Best Western our confirmed reservation room was not provided and they substituted a room with one less bed. The room door lock was broken, and there were no towels or washcloths available for our three day stay. How does a hotel not honor a confirmed reservation made months ago and not have towels oe wash clothes for three days? We had no choice but to go to Walmart and buy our own towels and wash cloths. Avoid this hotel at all costs! This is not an isolated incident. Also, people were smoking in their rooms causing a smoke smell in the hallways but the front desk would not do anything about it. less

Hotel appearance on the outside and inside was great. Very friendly staff. Great choices for free breakfast. Clean rooms. Location ideal across from Walmart. Whole hotel is non smoking which is nice. Highly recommend. less