There 3 nights - did not clean my room ONE TIME !!!
01/12/2016 SASUNSHINE65, San Antonio, Texas
This WAS a nice little hotel until bought out by Best Western. I've been staying there since it opened about 5 or 6 years ago. Always VERY clean, HAD outstanding customer service - this time I was l... more
This WAS a nice little hotel until bought out by Best Western. I've been staying there since it opened about 5 or 6 years ago. Always VERY clean, HAD outstanding customer service - this time I was lucky if the guy behind the counter came out of his office! I was there three nights, and not once did they CLEAN MY ROOM - no clean towels, washrags, cups, etc. I was gone all day, so I did not notice until I came back each day. The staff is no longer very friendly. There is a nice new hotel going up down the street from them - and I reminded them of that. Will look into it next time. Not ready yet, but will be a La Quinta out in Wylie. The saving grace - the girls in the AM doing the breakfast did an OUTSTANDING job and were very helpful!! Why is it the women work while the "guys" sit around ??? Oh - the second night, I got in about 9 pm and there was a dog "barking" incessantly in the room next to me. Obviously it had been left alone. Great....and, there was a smoking floor that is no longer there. less
BLISRAEL, General Manager at BEST WESTERN PLUS Wylie Inn, responded to this review
Thank you for writing a review of our beautiful hotel. Our hotel was opened just 7 years ago and has always been a non-smoking hotel and part of the amazing Best Western family. I do apologize that your room was only cleaned once during your stay. We make sure that we honor our guests privacy when a DO NOT DISTURB sign is posted.
We certainly hope to see you again during your next trip to Wylie.