End of a very successful era
01/02/2018 XRXM, North Yorkshire, United Kingdom
I have lost count of the number of times I have stayed at this hotel on business trips to Oxfordshire. It became almost like a second home. The place embodies all that a small family owned and run hot... more
I have lost count of the number of times I have stayed at this hotel on business trips to Oxfordshire. It became almost like a second home. The place embodies all that a small family owned and run hotel should strive to be. They pride themselves on making guests feel at home and valued where nothing is too much trouble. The owners were very much hands-on as would I be had I invested my hard-earned loot in such a venture, who clearly valued their staff and this was reciprocated with loyalty. In fact until recently I cannot recall a staff change. When they introduced a new generation into the team namely their daughter and son-in-law as managers it looked as though the dynasty would continue and family ownership would continue. Sadly this is not to be, as the place was sold just prior to Christmas. How the place will change who knows? It is reassuring to know that as far as we know it's business as usual. It must be so hard delivering the quality of service that is offered here and having to deal with some of the asinine comments from anonymous people -wouldn't be for me I can tell you. There is nothing not to like about this place - oh sorry, wrong, the batteries in my TV remote failed when I was there this week, shocking!
So farewell John & Gill Smith - I am sure all your regulars wish you well for a much deserved retirement (just behind you), you led a great team and I do hope the new owners do nothing to change the winning formula and whilst no longer in your family ownership Emma, Stuart and the team continue to thrive. less
Emma M, Manager at Best Western Plus Banbury Wroxton House Hotel, responded to this review
Thank you for your very touching review. We wish John and Gill all the best with their what will be a very busy retirement! We are extremely lucky to have such a fabulous team and long may it continue. We very much look forward to having you back when you are officially 'off the clock' and using us as a base to see family rather than working, hopefully soon.