I was at the Wroxton House last Sunday, with family, for a special birthday lunch. A lovely hotel in a quaint village with plenty of parking. The reception is off to the left - not that obvious to fi... more
I was at the Wroxton House last Sunday, with family, for a special birthday lunch. A lovely hotel in a quaint village with plenty of parking. The reception is off to the left - not that obvious to find. The meal and waiting staff were excellent - I couldn't fault it. Unfortunately, when it came to the bill and receptionist, that was another matter. A word of warning be sure to check your bill. There were 12 of us having two and three courses. I was charged for 12 x three courses and then 12 x two courses. Also, the deposit had not been taken off. I had also been charged for someone else's 'orange juice and splash'. I pointed this out to Amanda who went to the bar to get a new bill issued. No word of apology. She came back and I stated again the deposit had not been taken off and the 12 coffees we had ordered back in the lounge were not included. Her reply was "leave the coffees, I'm not getting up and going down the stairs again, it won't do my back any good". I was most surprised at this unprofessionalism. All this took a good 20 minutes and those of us travelling a distance wanted to get on the motorway before it became very dark.
On Monday morning I rang the hotel and spoke to Betty, who had been most helpful on the telephone when final confirmations were made on Saturday. Betty (& Margaret) are both professional and friendly. I explained the situation and that I wished to pay for the coffees. I said I'd also pay for the orange juice and splash as I couldn't be bothered with it anymore, but Betty kindly removed that and we dealt with the second bill. At least I got a genuine apology then. Why do the youngsters have a 'couldn't care less attitude'? When I rang on the previous Thursday, the young girl hadn't a clue. All in all we had a lovely time, it's just a shame this issue overshadowed things, but all was sorted by helpful Betty in the end. I recommend this hotel, but do thoroughly check your bill at the end. less